Active since Jun 2017
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Shocking service level
Shocking service levels – Complete lack of accountability I am writing this as a formal complaint and a stern warning to other motorists. Dealing with this service department has been an absolute nightmare, and the level of incompetence is staggering. It took this team two full days just to identify a fault on my vehicle, and as of today, the issue remains unresolved. The lack of communication is where the real frustration lies. Despite multiple requests and follow-ups, not a single manager has had the courtesy to return my calls. When I pushed for answers, I was told that the second-in-charge has been away following an accident since last month. While I am sympathetic to personal circumstances, using this as an excuse for a total breakdown in operations is unacceptable. It appears that if one person is away, the entire department simply ceases to function. There is nobody in a position of authority available to assist, provide updates, or take ownership of the situation. Be warned: taking your car here will leave you pulling your hair out in frustration. If you value your time and your sanity, take your business elsewhere. This is, without a doubt, the worst customer service experience I have encountered. Desired Resolution: An immediate update on my vehicle and a callback from senior management to explain this total lack of professionalism.
0 replies
58 months ago
Escalation handling
Excellent service escalation handling by Wandoll Mokone
1 reply
109 months ago
most pleasant experience ever
<p>Daphne Govender assisted me in getting insurance cover on my vehicle. </p> <p> </p> <p>She was the very effiencent in giving me the assistance i needed to get cover. She then also assisted in getting me sales consultant to contact me and open my insurance. It was the most pleasant experience ever.</p> <p> </p> <p>Thank you Daphne </p> <p>Policy ********** 811 </p>
1 reply
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)