XW
xalati W
Active since Jan 2019
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Diagnosed was not done properly
Good day. I am very concerned about the way this matter has been handled. I brought the car in last week, and only yesterday I was told that four injectors are leaking diesel and that this is allegedly causing low brake pressure, no power, and smoke. However, the car starts and drives. I collected it today and it is still running, with normal fuel consumption. Based on that, I need a clear and convincing explanation of how you concluded that four injectors are the confirmed cause of the problem. You are asking me to approve repairs of R76,000. That is a significant amount of money. I cannot agree to replace four injectors on a trial-and-error basis. It is unacceptable for me to pay R76,000 and then be told that if the problem continues, you will “run more tests” and charge me further until you find the actual fault. From last week until yesterday, no clear diagnosis was communicated to me. I need: 1. A written diagnostic report. 2. Proof of the injector test results. 3. Confirmation that the injectors are 100% the root cause of the issue. 4. Clarity on what guarantee I have that this repair will resolve the problem. I will not approve any work until I receive proper documentation and assurance. Please respond urgently with a detailed explanation.
0 replies
9 months ago
Why should i have insurance
After careful consideration of your claim on behalf of Guardrisk Insurance Company Limited we regret to inform you that your claim has been rejected. The primary reason for rejection is: Worn tyres are not covered by the policy The rejection of the claim is based on the following reason: The tyre is worn out on the inner side wall due to wheel alignment. Worn tyres are not covered by the policy. A claim can only be evaluated within the framework of the insurance policy cover which is the agreement between you and the Insurer. The Insurer has therefore repudiated your claim after applying principles of fairness and equity. We would be happy to explain the contents of this letter in greater detail if you need further clarification. Kindly note that should you be dissatisfied with the outcome of your claim, and you believe there is merit for the claim to be reviewed, you have 90 days from date of receipt of this letter in which to make written representation to the insurer regarding the decision to decline this claim. Your representation must be submitted in writing to: STEP 1 STEP 2 STEP 3 STEP 4 Complaints escalation process: (Please follow the s
1 reply
58 months ago
XALATI Autoglass
They are always in time and they are up to date
0 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)