Promises Mean Nothing at Hyundai Boksburg – Shocking Treatment by Management

Absolutely appalled by the way I was treated at Hyundai Boksburg.

When I bought my car last year, I was promised a boot mat by the sales agent. I have email proof confirming this, along with the explanation that it was out of stock at the time and that I should follow up when my vehicle comes in for a service.

I followed their instructions exactly.

When I arrived for my service, I was told the sales agent had resigned with immediate effect. Fine — but surely the dealership takes responsibility for promises made by their staff? I then forwarded all email evidence to the Used Car Sales Manager (Ronny)… and was completely ignored.

After pushing for feedback, I was told he would speak to me when I collect my car.

What followed was shocking.

Instead of assistance, I was met with arrogance and zero professionalism. The manager abruptly asked if I had paid for the boot mat. When I explained (again, with proof) that it was promised but out of stock, his response was simply: “We don’t give out boot mats.”

No apology. No willingness to help. No accountability.

He then casually said he would “investigate” and walked away mid-conversation.

I have never felt so unwelcome as a customer.

So what does this say about Hyundai Boksburg? Sales staff can promise anything to close a deal, but once they leave, the dealership takes no responsibility?

This is not just poor service — it’s a complete breakdown of trust and professionalism.

I expect this matter to be taken seriously and resolved. Customers should not have to fight this hard for something that was clearly promised.