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Hollywoodbets
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hollywoodbets faces severe customer dissatisfaction across nearly every operational dimension. Customers consistently report withheld withdrawals, suspended accounts holding their funds, rigged-feeling slot mechanics, unresponsive support agents reading scripts, and dead spins draining deposits. A small minority praise quick withdrawals and specific agents like Kisha and Mmatumelo, but the overwhelming sentiment describes financial harm, lack of accountability, and broken verification systems.
TrustIndex
2.5
Ranking
#10
in Betting & Gambling
NPS Score
-84
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Hollywoodbets faces severe customer dissatisfaction across nearly every operational dimension. Customers consistently report withheld withdrawals, suspended accounts holding their funds, rigged-feeling slot mechanics, unresponsive support agents reading scripts, and dead spins draining deposits. A small minority praise quick withdrawals and specific agents like Kisha and Mmatumelo, but the overwhelming sentiment describes financial harm, lack of accountability, and broken verification systems.
The most common complaint about Hollywoodbets, based on Hellopeter's AI analysis of recent customer reviews, is Withdrawals, Payouts & Billing. Customers report withdrawals stuck pending for days or weeks, rejected by bank with no reversal, missing voucher PINs, and funds disappearing from accounts. Repeated 24-48 hour promises extend indefinitely with no resolution or proof of payment.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Some very bad exsperians spent almost 2k and not even 1 decent win u guys are really letting people down and I can tell u u have lost a costumer today it's redicoless how u just take and take and take but u don't let people win a Lil the game is for pleasure not to rob people
1 reviews | Active since Jan 2020
Some very bad exsperians spent almost 2k and not even 1 decent win u guys are really letting people down and I can tell u u have lost a costumer today it's redicoless how u just take and take and take but u don't let people win a Lil the game is for pleasure not to rob people
1 reviews | Active since Jan 2020
I play with 5000 rand on hollywoodbets in the jacketpot race and out of 5000 rand there was no features even with changing game clearing browsers it just took and took. Last year I played with 32000 rand and the same thing happened hollywoodbets is a **** and the license bored don't acknowledge it
1 reviews | Active since Jan 2020
I play with 5000 rand on hollywoodbets in the jacketpot race and out of 5000 rand there was no features even with changing game clearing browsers it just took and took. Last year I played with 32000 rand and the same thing happened hollywoodbets is a **** and the license bored don't acknowledge it
1 reviews | Active since Jan 2020
Today I played spina zonke slots with an average bet of about R1..... Mystic fortune deluxe, tree of riches.... Etc. I LOST R1000 WITHIN A SPACE OF ABOUT TWO HOURS.
1 reviews | Active since Jan 2020
Just an update my friend got the voucher finally however it was many days of following up calling and sending mails after the complaint on hellopeter then they decided to take it it seriously Mmetumelo had assist and gave us some helpful information and got things done she deserves a 5 star rating the rest a good at one
1 reviews | Active since Jan 2020
Just an update my friend got the voucher finally however it was many days of following up calling and sending mails after the complaint on hellopeter then they decided to take it it seriously Mmetumelo had assist and gave us some helpful information and got things done she deserves a 5 star rating the rest a good at one
1 reviews | Active since Jan 2020
I have being requesting to get the transaction statement from Hollywood beta with no success. No one cares to assist and the only thing they care about is taking our money. No respect to people at all
1 reviews | Active since Jan 2020
You are the biggest ******* site ever you simply dont stop one day not one single day who the hell do you think you are 40x deposits since i reopened my account you are sick ******* people how can you loose every single day on youre stupid ******* site i had it with youre ******* site you are sick man
1 reviews | Active since Jan 2020
You are the biggest ******* site ever you simply dont stop one day not one single day who the hell do you think you are 40x deposits since i reopened my account you are sick ******* people how can you loose every single day on youre stupid ******* site i had it with youre ******* site you are sick man
1 reviews | Active since Jan 2020
I am writing this review to formally log my extreme dissatisfaction with Hollywoodbets regarding, an ongoing, unresolved technical error on their platform. During a session playing Plinko, a clear technical glitch occurred, resulting in a missing payout that I am rightfully owed(R19 000). I have spent weeks attempting to resolve this through standard support channels, but the response has been entirely unacceptable. Despite multiple engagements with support supervisors and extensive documentation provided on my end, the issue remains unresolved. Because we have reached a complete standstill, I explicitly requested a formal Letter of Deadlock so that I could escalate this matter to the relevant gambling boards and independent ombudsman for a fair review. Instead of facilitating this process, Hollywoodbets has stonewalled and ignored my requests for the deadlock letter. As a customer, I expect technical integrity from a betting platform, and failing that, I expect a transparent dispute resolution process. Hollywoodbets has failed on both fronts. I require immediate contact from a senior escalations manager who can either resolve the missing payout or issue my Letter of Deadlock without further delay.
1 reviews | Active since Jan 2020
I am writing this review to formally log my extreme dissatisfaction with Hollywoodbets regarding, an ongoing, unresolved technical error on their platform. During a session playing Plinko, a clear technical glitch occurred, resulting in a missing payout that I am rightfully owed(R19 000). I have spent weeks attempting to resolve this through standard support channels, but the response has been entirely unacceptable. Despite multiple engagements with support supervisors and extensive documentation provided on my end, the issue remains unresolved. Because we have reached a complete standstill, I explicitly requested a formal Letter of Deadlock so that I could escalate this matter to the relevant gambling boards and independent ombudsman for a fair review. Instead of facilitating this process, Hollywoodbets has stonewalled and ignored my requests for the deadlock letter. As a customer, I expect technical integrity from a betting platform, and failing that, I expect a transparent dispute resolution process. Hollywoodbets has failed on both fronts. I require immediate contact from a senior escalations manager who can either resolve the missing payout or issue my Letter of Deadlock without further delay.
1 reviews | Active since Jan 2020
I used more than 19k for the past 30 days without a mega win.this site has been set to finish us not to help while I was trying to raise money for my sons operation who is male growing breast. Evil people
Hollywoodbets scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Betting & Gambling, compared to the Betting & Gambling industry average of 2. Their strongest theme is Service Quality (1.3); their weakest is Payouts & Billing (1). The top AI-rated Betting & Gambling business on Hellopeter is 1xbet (4). How is the AI Score calculated? →
Hollywoodbets has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 1,356 reviews in the last 12 months. Hellopeter has tracked Hollywoodbets across 6,235 total reviews. How is the TrustIndex calculated? →