Glasfit
Claimed Business
|2.7|25 Reviews (last 12 months)|This business does not respond to reviews
Glasfit
Claimed Business
|2.7
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Glasfit delivers a polarised customer experience across its branches. Satisfied customers consistently mention swift windscreen replacements, efficient insurance claim handling, and standout staff who go the extra mile at branches like Bryanston, Nasrec, Heidelberg, and Bonaero Park. However, a recurring theme among dissatisfied customers involves poor telephone responsiveness, communication breakdowns, damage to vehicle trim and paintwork during fitments, stock delays, and unprofessional front-desk attitudes. Experiences appear highly branch-dependent, with workmanship quality and customer care varying significantly across locations.
Performance(last 12 months):
Trustindex Rating
3.5TrustIndex
3.5
Review Distribution
2.7|25 Reviews
Jul '25 - Jun '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 10:33
Terrible service!
The staff was extremely rude and refused to give me as a client any information on my windscreen replacement. I have claimed through insurance and waited a month without any feedback from the company, my insurance broker had contacted them multiple times and they blamed me as a client with non-compliance and claimed I refuse to answer them. I have call log proof and answer all calls including spam and robot calls. When I enquired call logs to my number and order dates for the glass (as they proceeded to give inconclusive dates and information to my insurance broker) they ignored any further enquiries from me or the insurance company! I phoned customer service and they held me on the other line while trying to get a hold of the Springs branch, but they failed to answer multiple calls. The next phone call that I had received, was from the branch where they did not want to drive 33km for my replacement, after I explained that I was unable to drive off the premises, they proceeded to tell me, "Let me see what we can do and I will phone you back to book a date and time". The next day, the company technicians showed up without confirming a booking or ensuring that I was on the premises and completed the service. All in all, the customer service was absolutely unprofessional and slow. The technicians were a refreshing touch, as they were the only people in the company that did not inconvenience me or fight with me, compared to the rest of the staff. After waiting a full month after claiming my windscreen, getting fined twice for obstruction of my sight and my windshield wipers being ruined from the shattered glass, my glass was finally replaced.
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 10:33
Terrible service!
The staff was extremely rude and refused to give me as a client any information on my windscreen replacement. I have claimed through insurance and waited a month without any feedback from the company, my insurance broker had contacted them multiple times and they blamed me as a client with non-compliance and claimed I refuse to answer them. I have call log proof and answer all calls including spam and robot calls. When I enquired call logs to my number and order dates for the glass (as they proceeded to give inconclusive dates and information to my insurance broker) they ignored any further enquiries from me or the insurance company! I phoned customer service and they held me on the other line while trying to get a hold of the Springs branch, but they failed to answer multiple calls. The next phone call that I had received, was from the branch where they did not want to drive 33km for my replacement, after I explained that I was unable to drive off the premises, they proceeded to tell me, "Let me see what we can do and I will phone you back to book a date and time". The next day, the company technicians showed up without confirming a booking or ensuring that I was on the premises and completed the service. All in all, the customer service was absolutely unprofessional and slow. The technicians were a refreshing touch, as they were the only people in the company that did not inconvenience me or fight with me, compared to the rest of the staff. After waiting a full month after claiming my windscreen, getting fined twice for obstruction of my sight and my windshield wipers being ruined from the shattered glass, my glass was finally replaced.
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Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 10:41
due to the unacceptable service and safety risks involved. She advised she would escalate the matter to head office and revert to me. To date, I have received no further communication or resolution. The only reason the windscreen issue was corrected was
Dear Sir/Madam, I am submitting a formal complaint regarding the extremely poor workmanship and service I received following the replacement of the windscreen on my VW Caddy Panel Van under an insurance claim. On 1 May 2026, an individual jumped onto my vehicle causing damage to the windscreen, right-hand side fender, light and bumper. I contacted my insurer and the claim for repairs and windscreen replacement was approved. I requested to use PG Glass due to previous positive service experiences, however I was informed that I had to use Glasfit. On 2 May 2026, I contacted the Glasfit Brynston branch and spoke to Oofy Martyn. I provided my claim number and VIN number so that the windscreen could be ordered. On 4 May 2026, I was informed that the windscreen had arrived and I brought the vehicle in for fitment. While at the workshop I personally observed workers removing the windscreen in an extremely careless manner. During the process: Three cables linked to my dashcam and accessories were ripped out. My vehicle was left with broken glass pieces on the dashboard, steering wheel and interior. I was told by staff that their vacuum cleaner “was not powerful enough.” Upon driving on the freeway immediately after fitment, there were major wind noises from the windscreen area. I contacted Oofy immediately and was told to “let it settle in.” The following day, after identifying several areas where air was entering the cabin, I recorded videos and sent them to Oofy. A mobile team was then arranged to attend to the vehicle at my home on 6 May 2026. The technician, Warren from Glasfit, removed the windscreen again and discovered multiple areas where there was no silicone/sealant app**** at all. Warren himself expressed shock at the poor workmanship and we both recorded videos of the condition of the installation. Additional damages discovered included: Scratches on the dashboard Cut and damaged side pillar plastics Damage caused during removal and installation Unsafe sealing that could have resulted in water entering the vehicle All of this evidence was recorded and sent to both Glasfit representatives and the insurer. On 19 May 2026, I received another call from Oofy asking only about repairing the fender, despite the far more serious issues with the windscreen installation and interior damage. I requested management involvement and later received a call from Charmine, who appeared unaware of the seriousness of the matter despite all videos and evidence already submitted. I advised her that I was extremely unhappy and considering exposing this experience publicly due to the unacceptable service and safety risks involved. She advised she would escalate the matter to head office and revert to me. To date, I have received no further communication or resolution. The only reason the windscreen issue was corrected was due to Warren professionally redoing the installation after the workshop’s failed workmanship. I am now left with: Interior damage Dashboard scratches Damaged trims Previously ripped wiring Significant inconvenience and frustration Loss of confidence in the workmanship and quality control of Glasfit I request the following: A full investigation into the workmanship and conduct of the Glasfit Brynston branch.
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Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 10:41
due to the unacceptable service and safety risks involved. She advised she would escalate the matter to head office and revert to me. To date, I have received no further communication or resolution. The only reason the windscreen issue was corrected was
Dear Sir/Madam, I am submitting a formal complaint regarding the extremely poor workmanship and service I received following the replacement of the windscreen on my VW Caddy Panel Van under an insurance claim. On 1 May 2026, an individual jumped onto my vehicle causing damage to the windscreen, right-hand side fender, light and bumper. I contacted my insurer and the claim for repairs and windscreen replacement was approved. I requested to use PG Glass due to previous positive service experiences, however I was informed that I had to use Glasfit. On 2 May 2026, I contacted the Glasfit Brynston branch and spoke to Oofy Martyn. I provided my claim number and VIN number so that the windscreen could be ordered. On 4 May 2026, I was informed that the windscreen had arrived and I brought the vehicle in for fitment. While at the workshop I personally observed workers removing the windscreen in an extremely careless manner. During the process: Three cables linked to my dashcam and accessories were ripped out. My vehicle was left with broken glass pieces on the dashboard, steering wheel and interior. I was told by staff that their vacuum cleaner “was not powerful enough.” Upon driving on the freeway immediately after fitment, there were major wind noises from the windscreen area. I contacted Oofy immediately and was told to “let it settle in.” The following day, after identifying several areas where air was entering the cabin, I recorded videos and sent them to Oofy. A mobile team was then arranged to attend to the vehicle at my home on 6 May 2026. The technician, Warren from Glasfit, removed the windscreen again and discovered multiple areas where there was no silicone/sealant app**** at all. Warren himself expressed shock at the poor workmanship and we both recorded videos of the condition of the installation. Additional damages discovered included: Scratches on the dashboard Cut and damaged side pillar plastics Damage caused during removal and installation Unsafe sealing that could have resulted in water entering the vehicle All of this evidence was recorded and sent to both Glasfit representatives and the insurer. On 19 May 2026, I received another call from Oofy asking only about repairing the fender, despite the far more serious issues with the windscreen installation and interior damage. I requested management involvement and later received a call from Charmine, who appeared unaware of the seriousness of the matter despite all videos and evidence already submitted. I advised her that I was extremely unhappy and considering exposing this experience publicly due to the unacceptable service and safety risks involved. She advised she would escalate the matter to head office and revert to me. To date, I have received no further communication or resolution. The only reason the windscreen issue was corrected was due to Warren professionally redoing the installation after the workshop’s failed workmanship. I am now left with: Interior damage Dashboard scratches Damaged trims Previously ripped wiring Significant inconvenience and frustration Loss of confidence in the workmanship and quality control of Glasfit I request the following: A full investigation into the workmanship and conduct of the Glasfit Brynston branch.
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Anonymous
1 reviews | Active since Jan 2020
18 Apr 2026, 11:15
Glasfit service useless
I lodged a claim with my insurer for a cracked windscreen which obviously needs to be replaced. Glasfit called me four(!!!) times to arrange for a chip in my windscreen to be repaired. Another company that doesn’t listen to it's customers.
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Anonymous
1 reviews | Active since Jan 2020
18 Apr 2026, 11:15
Glasfit service useless
I lodged a claim with my insurer for a cracked windscreen which obviously needs to be replaced. Glasfit called me four(!!!) times to arrange for a chip in my windscreen to be repaired. Another company that doesn’t listen to it's customers.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 10:01
Efficient and high quality work
Someone broke into my car at night. Smashed my side window. Insurance sent me to Glasfit in Her*+@us. They were excellent. They quickly acquired new window from other side of country. Called me in. Fitted new window. And sent me home. Efficient service. High quality work
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 10:01
Efficient and high quality work
Someone broke into my car at night. Smashed my side window. Insurance sent me to Glasfit in Her*+@us. They were excellent. They quickly acquired new window from other side of country. Called me in. Fitted new window. And sent me home. Efficient service. High quality work
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 05:55
Window replacement
My vehicle's rear left triangular window was shattered by a passing truck throwing up a stone and after contacting my insurance, Glasfit Menlyn was allocated as the installer. Great service from them. They kept me updated as to when the window was ordered, when it arrived and installed the window without any further ado. Highly recommended.
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 05:55
Window replacement
My vehicle's rear left triangular window was shattered by a passing truck throwing up a stone and after contacting my insurance, Glasfit Menlyn was allocated as the installer. Great service from them. They kept me updated as to when the window was ordered, when it arrived and installed the window without any further ado. Highly recommended.
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Anonymous
1 reviews | Active since Jan 2020
7 Mar 2026, 08:26
Glasfit is ****.
Calked Glasfit Bedfordview from 8.30 today. No reply/ phones were not being answered. I then called a friend of mines close by to go to Glasfit Bedfordview ( EDENVALE) to get them to call me. They called and I was told by Lydia that she is the only person on the phones and was too busy to pick up my calls. Wow. How do these businesses ever survive?
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Anonymous
1 reviews | Active since Jan 2020
7 Mar 2026, 08:26
Glasfit is ****.
Calked Glasfit Bedfordview from 8.30 today. No reply/ phones were not being answered. I then called a friend of mines close by to go to Glasfit Bedfordview ( EDENVALE) to get them to call me. They called and I was told by Lydia that she is the only person on the phones and was too busy to pick up my calls. Wow. How do these businesses ever survive?
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 07:58
GLASFIT damage to vehicle
On 16 February my vehicle was booked in at Glasfit to repair my windscreen. This was your Vredenburg office. I specifically asked do you know how to fit the windscreen of my car and the answer was yes. My vehicle was returned the afternoon and when I later on looked at the passenger side, I noticed that the windscreen side pillar moulding was broken. I checked the driver side - same thing. I immediately informed your branch and also complained that the interior of the car was left full of black prints (it is white interior). Returned the next morning and both technicians who worked on the car acknowledged that they broke the mouldings when they tried to refit it. They also agreed they did not put any protection on the dash or seats when working. The reason for not telling us they broke it, was that we were not there at that point when it was broken. So either these workers are afraid to inform management or your shop is just dishonest to their customers. Agreed to replace it only to tell my insurance a week and a half later you are not replacing it - it was discussed with us. So no integrity, dishonest and lie to customers faces and poor workmanship. If you can stay away from this place and you actually want you car back in the condition you left it, DO NOT USE GLASFIT
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 07:58
GLASFIT damage to vehicle
On 16 February my vehicle was booked in at Glasfit to repair my windscreen. This was your Vredenburg office. I specifically asked do you know how to fit the windscreen of my car and the answer was yes. My vehicle was returned the afternoon and when I later on looked at the passenger side, I noticed that the windscreen side pillar moulding was broken. I checked the driver side - same thing. I immediately informed your branch and also complained that the interior of the car was left full of black prints (it is white interior). Returned the next morning and both technicians who worked on the car acknowledged that they broke the mouldings when they tried to refit it. They also agreed they did not put any protection on the dash or seats when working. The reason for not telling us they broke it, was that we were not there at that point when it was broken. So either these workers are afraid to inform management or your shop is just dishonest to their customers. Agreed to replace it only to tell my insurance a week and a half later you are not replacing it - it was discussed with us. So no integrity, dishonest and lie to customers faces and poor workmanship. If you can stay away from this place and you actually want you car back in the condition you left it, DO NOT USE GLASFIT
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 06:47
Installation of Tracker
I have an Absa activate insurance and Glasfit is the company that is supposed to install my tracker on behalf of Absa. the service that I received from the Menlyn Branch by the lady with the name of Yolandie is very poor. I called in to find a slot to bring my car I firstly ask working hours she tells me its 08 t0 17:00pm next question I ask do they open on weekends the response is that they have a slot today at 13H00. I repeat my question again she tells me to hold she will transfer me to the team that deals with the fitting after that she drops my call and never called back. I will write this review also to Absa so they can know their clients are treated by this service provider my policy number is 6556482752 I hope someone will call me to sort this issue out cause I don't have the energy to speak to Yolandie with her attitude.
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 06:47
Installation of Tracker
I have an Absa activate insurance and Glasfit is the company that is supposed to install my tracker on behalf of Absa. the service that I received from the Menlyn Branch by the lady with the name of Yolandie is very poor. I called in to find a slot to bring my car I firstly ask working hours she tells me its 08 t0 17:00pm next question I ask do they open on weekends the response is that they have a slot today at 13H00. I repeat my question again she tells me to hold she will transfer me to the team that deals with the fitting after that she drops my call and never called back. I will write this review also to Absa so they can know their clients are treated by this service provider my policy number is 6556482752 I hope someone will call me to sort this issue out cause I don't have the energy to speak to Yolandie with her attitude.
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