Alecia K

Terrible service!

The staff was extremely rude and refused to give me as a client any information on my windscreen replacement. I have claimed through insurance and waited a month without any feedback from the company, my insurance broker had contacted them multiple times and they blamed me as a client with non-compliance and claimed I refuse to answer them. I have call log proof and answer all calls including spam and robot calls. When I enquired call logs to my number and order dates for the glass (as they proceeded to give inconclusive dates and information to my insurance broker) they ignored any further enquiries from me or the insurance company! I phoned customer service and they held me on the other line while trying to get a hold of the Springs branch, but they failed to answer multiple calls. The next phone call that I had received, was from the branch where they did not want to drive 33km for my replacement, after I explained that I was unable to drive off the premises, they proceeded to tell me, "Let me see what we can do and I will phone you back to book a date and time". The next day, the company technicians showed up without confirming a booking or ensuring that I was on the premises and completed the service. All in all, the customer service was absolutely unprofessional and slow. The technicians were a refreshing touch, as they were the only people in the company that did not inconvenience me or fight with me, compared to the rest of the staff. After waiting a full month after claiming my windscreen, getting fined twice for obstruction of my sight and my windshield wipers being ruined from the shattered glass, my glass was finally replaced.