Finbond Mutual Bank
Verified Business
|1.1|30 Reviews (last 12 months)|Responds in 1522h 13m
Finbond Mutual Bank
Verified Business
|1.1
30 Reviews (last 12 months)
Responds in 1522h 13m
AI Review Summary
Based on recent customer reviews, Finbond Mutual Bank is facing significant dissatisfaction from its customer base. A recurring theme is unauthorised or duplicate debit orders, with customers consistently mentioning difficulties securing refunds even after settlement arrangements are in place. Many feel let down by branch consultants and managers who are perceived as rude, dismissive, or unhelpful, while concerns about loan affordability, pre-approval discrepancies, and credit bureau updates surface repeatedly. Isolated praise highlights individual staff who go the extra mile, but the dominant sentiment points to systemic service and accountability gaps.
Performance(last 12 months):
TrustIndex
1.9
Ranking
#300
in Financial Services
NPS Score
-87
Recommended: Unlikely
Review Distribution
1.1|30 Reviews
Jul '25 - Jun '26
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
23 May 2026, 14:51
*********** and Irresponsible Driving!
Finbond mutual bank - FF 74 GH GP! You need to fire this individual! Not keeping a safe following distance, crossing over to over take in on coming lanes endangering other drivers and then to top it all of throwing something out the window smashing our window which is vandalism! Unacceptable behaviour!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 May 2026, 14:51
*********** and Irresponsible Driving!
Finbond mutual bank - FF 74 GH GP! You need to fire this individual! Not keeping a safe following distance, crossing over to over take in on coming lanes endangering other drivers and then to top it all of throwing something out the window smashing our window which is vandalism! Unacceptable behaviour!
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 06:21
I need help please
Hello,I borrow 1500 in finbond they deducted in 2 months R1140 now they claim I owe them R6100 ,I go there many times they said they gonna fix the error, but they didn't do nothing,now my name is in debt review
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 06:21
I need help please
Hello,I borrow 1500 in finbond they deducted in 2 months R1140 now they claim I owe them R6100 ,I go there many times they said they gonna fix the error, but they didn't do nothing,now my name is in debt review
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 08:07
Finbond has been deb...
Finbond has been debiting my account un authorized which I regard as ******* I have arrangements with their lawyers but they keep debiting my account without my permission I called their head office I was then requested to call the branch for assistance and I was not assisted instead sent back and forth I called their head office again and I received no assistant at all instead they were very rude as usual and this is not the first time I need them to pay my money back immediately
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 08:07
Finbond has been deb...
Finbond has been debiting my account un authorized which I regard as ******* I have arrangements with their lawyers but they keep debiting my account without my permission I called their head office I was then requested to call the branch for assistance and I was not assisted instead sent back and forth I called their head office again and I received no assistant at all instead they were very rude as usual and this is not the first time I need them to pay my money back immediately
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 12:53
Payment plan letter
Am recovering from Cancer after 5 years all I wanted was a payment letter so that I can be able to work and start paying my debt but what I got a simple receipt with no letter head,no full information I mean which company would accept that and after calling back I just got transferred from one person to another with no help.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 12:53
Payment plan letter
Am recovering from Cancer after 5 years all I wanted was a payment letter so that I can be able to work and start paying my debt but what I got a simple receipt with no letter head,no full information I mean which company would accept that and after calling back I just got transferred from one person to another with no help.
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 08:03
Unpleasant experience with a misleading company.
I have been ill treated and misled by Finbond branch manager and area manager in Cape Town adderly street after they made the mistake of not deducting both instalments as they usually do every month they only realised after there was not enough funds after and I was under the impression was paid up.I reached out to them immediately to make arrangements and they agreed to debit the balance in two insralments which was done in March now my credir score is affected for something I never control over also they dont issue updated notifications so that you can monitor your loan which is suspiscious but they are quick to punish am really dissapointed in their service and would say its like digging your own grave Im just warning everyone that accountability is not known with this company.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 08:03
Unpleasant experience with a misleading company.
I have been ill treated and misled by Finbond branch manager and area manager in Cape Town adderly street after they made the mistake of not deducting both instalments as they usually do every month they only realised after there was not enough funds after and I was under the impression was paid up.I reached out to them immediately to make arrangements and they agreed to debit the balance in two insralments which was done in March now my credir score is affected for something I never control over also they dont issue updated notifications so that you can monitor your loan which is suspiscious but they are quick to punish am really dissapointed in their service and would say its like digging your own grave Im just warning everyone that accountability is not known with this company.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 17:58
I had a loan with Finbond, then the account was handed over to debt solution
I had a loan with Finbond, then the account was handed over to debt solution. I then made a settlement arrangement then paid full in December 2025. It's March 2026 now, but Finbond hasn't updated my details on Credit Bureau because Finbond is showing as unpaid account whereas the account was settled and I had requested a paid up letter.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 17:58
I had a loan with Finbond, then the account was handed over to debt solution
I had a loan with Finbond, then the account was handed over to debt solution. I then made a settlement arrangement then paid full in December 2025. It's March 2026 now, but Finbond hasn't updated my details on Credit Bureau because Finbond is showing as unpaid account whereas the account was settled and I had requested a paid up letter.
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