FS
Fidelity Secure Drive
Unclaimed Business
FS
Fidelity Secure Drive
Unclaimed Business
59 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Fidelity Secure Drive
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Fidelity Secure Drive is described as deeply problematic across nearly every service dimension. Customers report faulty panic buttons, unreachable support, billing on cancelled accounts, and missed emergency response. Isolated praise exists for individual agents like Charity Ramatsitsi and Mamahudu, but the dominant pattern is broken trust, technician no-shows, and aggressive collections behaviour that overshadows any positive interactions.
TrustIndex
1.9
Jul '25 - Jun '26
Based on recent customer reviews, Fidelity Secure Drive is described as deeply problematic across nearly every service dimension. Customers report faulty panic buttons, unreachable support, billing on cancelled accounts, and missed emergency response. Isolated praise exists for individual agents like Charity Ramatsitsi and Mamahudu, but the dominant pattern is broken trust, technician no-shows, and aggressive collections behaviour that overshadows any positive interactions.
The most common complaint about Fidelity Secure Drive, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Customer Service & Communication (0.7) is the most damaged area. Customers describe rude and dismissive consultants, dropped calls, unreturned callbacks, supervisors who hide behind meetings, and named agents like Wayne Pendle and Palesa accused of unprofessional conduct.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The most pathetic infuriating service ever. You will only find out the unit is not working when you change insurers and ask for a certificate. Then they will put in a new one. You realize they slowly upped the monthly premium over years, so you signed a renewed contract. Then they double charge you for months assuming you wanted the broken tracker and the new one. You have the send 27 emails and call the call center 5 times to get a refund. However, another 6 months and counting of receiving system generated and threatening emails for outstanding balances. Another 48 emails you send over time have zero effect, zero response. 10 calls to the call center. 10 promises to sort it out, multiple promises to call back, which are always lies. Whal Baartman, you should be ashamed of your people. They are pathetic! I have made sure to get rid of Fidelity on one of my factory sites now already, and all the others will follow. Your systems and processes are shocking and useless.
1 reviews | Active since Jan 2020
The most pathetic infuriating service ever. You will only find out the unit is not working when you change insurers and ask for a certificate. Then they will put in a new one. You realize they slowly upped the monthly premium over years, so you signed a renewed contract. Then they double charge you for months assuming you wanted the broken tracker and the new one. You have the send 27 emails and call the call center 5 times to get a refund. However, another 6 months and counting of receiving system generated and threatening emails for outstanding balances. Another 48 emails you send over time have zero effect, zero response. 10 calls to the call center. 10 promises to sort it out, multiple promises to call back, which are always lies. Whal Baartman, you should be ashamed of your people. They are pathetic! I have made sure to get rid of Fidelity on one of my factory sites now already, and all the others will follow. Your systems and processes are shocking and useless.
1 reviews | Active since Jan 2020
A nightmare to deal with this organisation. The service is pathetic. The unit keeps sending distress notifications to a point I requested cancelation. I want all this notifications. There is no one who seems to know who must do what, as I type this I am on a call after being transferred from finance, to customer service to emergency and again to customer service. I am tired of this thing.
1 reviews | Active since Jan 2020
A nightmare to deal with this organisation. The service is pathetic. The unit keeps sending distress notifications to a point I requested cancelation. I want all this notifications. There is no one who seems to know who must do what, as I type this I am on a call after being transferred from finance, to customer service to emergency and again to customer service. I am tired of this thing.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I received from Fidelity SecureDrive. I subscribed to their service and paid upfront, trusting that my safety would be prioritized. Unfortunately, when I was in danger and pressed the panic button in my car more than three times, no response ever came. This was a serious safety risk and completely defeats the purpose of having such a device. After this repeated failure, I requested that the service be terminated. Fidelity disconnected the device, but when I asked them to send a technician to remove it from my vehicle, they refused unless I paid an additional fee. This makes no sense – I had already paid for the service in advance, and now I am being asked to pay extra just to remove a device that no longer works. This experience shows a lack of accountability, poor customer care, and disregard for client safety. A panic button service should be reliable in emergencies, not leave customers helpless. I strongly caution others to think twice before signing up with Fidelity SecureDrive.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I received from Fidelity SecureDrive. I subscribed to their service and paid upfront, trusting that my safety would be prioritized. Unfortunately, when I was in danger and pressed the panic button in my car more than three times, no response ever came. This was a serious safety risk and completely defeats the purpose of having such a device. After this repeated failure, I requested that the service be terminated. Fidelity disconnected the device, but when I asked them to send a technician to remove it from my vehicle, they refused unless I paid an additional fee. This makes no sense – I had already paid for the service in advance, and now I am being asked to pay extra just to remove a device that no longer works. This experience shows a lack of accountability, poor customer care, and disregard for client safety. A panic button service should be reliable in emergencies, not leave customers helpless. I strongly caution others to think twice before signing up with Fidelity SecureDrive.
1 reviews | Active since Jan 2020
I pay my tracker monthly as a debit check- never had i not had funds on my account account and payments are debiting monthly and i have proof that shows that my secure drive is being paid monthly. I keep receiving harassing emails from Thembikile mbatha that am owing but i keep telling her my secure drive has never owed. please fix this matter and am truly not happy with the services and am regretting taking this device. I would never recommend anyone to take your services worse tracking company ever to opt in for.
1 reviews | Active since Jan 2020
I pay my tracker monthly as a debit check- never had i not had funds on my account account and payments are debiting monthly and i have proof that shows that my secure drive is being paid monthly. I keep receiving harassing emails from Thembikile mbatha that am owing but i keep telling her my secure drive has never owed. please fix this matter and am truly not happy with the services and am regretting taking this device. I would never recommend anyone to take your services worse tracking company ever to opt in for.
1 reviews | Active since Jan 2020
The stupid decision ive made is to allowed this useless company to have contract with me since day one the unit was faulty till today but their want their money,This company is not reliable at all,RUN RUN
1 reviews | Active since Jan 2020
useless, I regret even trusting them. I reported my car ****** on the app, no one called but after 30 min I saw a prompt saying the request to recover my car was cancelled and the report says all is in order meanwhile the car was not with me and I have no idea how they checked that all is in order. luckily someone took it while I was sleeping and they returned after 3 hours. what if the car was really stollen? currently looking for a reliable car track company.
1 reviews | Active since Jan 2020
useless, I regret even trusting them. I reported my car ****** on the app, no one called but after 30 min I saw a prompt saying the request to recover my car was cancelled and the report says all is in order meanwhile the car was not with me and I have no idea how they checked that all is in order. luckily someone took it while I was sleeping and they returned after 3 hours. what if the car was really stollen? currently looking for a reliable car track company.
1 reviews | Active since Jan 2020
Do not install their tracking unit, the experience was bad very ...after realizing that their panic button inside the car wasn't working together with hand bracelet. I reported multiple times till i gets tired of reporting they kept on promising the department of tech scheduling will contact me since mid 2025 July.... On October i decided not to pay anymore because am risking with my life to pay for something that is not serving purpose....and i blocked their debit order ....they never called me they never sent a technical now their ****en device is draining my battery 26/03/2026 i phoned em again looking for technician to come an remove their nonsense....still same story their what what department will contact you for scheduling...now i will just get someone and remove this i will throw it inside the pit of a toilet you'll track my toilet...Thank you
1 reviews | Active since Jan 2020
Do not install their tracking unit, the experience was bad very ...after realizing that their panic button inside the car wasn't working together with hand bracelet. I reported multiple times till i gets tired of reporting they kept on promising the department of tech scheduling will contact me since mid 2025 July.... On October i decided not to pay anymore because am risking with my life to pay for something that is not serving purpose....and i blocked their debit order ....they never called me they never sent a technical now their ****en device is draining my battery 26/03/2026 i phoned em again looking for technician to come an remove their nonsense....still same story their what what department will contact you for scheduling...now i will just get someone and remove this i will throw it inside the pit of a toilet you'll track my toilet...Thank you
Fidelity Secure Drive has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 59 reviews in the last 12 months. Hellopeter has tracked Fidelity Secure Drive across 164 total reviews. How is the TrustIndex calculated? →