Curtis B

Pathetic systems and processes! Zero service! no accountability!

The most pathetic infuriating service ever. You will only find out the unit is not working when you change insurers and ask for a certificate. Then they will put in a new one. You realize they slowly upped the monthly premium over years, so you signed a renewed contract. Then they double charge you for months assuming you wanted the broken tracker and the new one. You have the send 27 emails and call the call center 5 times to get a refund. However, another 6 months and counting of receiving system generated and threatening emails for outstanding balances. Another 48 emails you send over time have zero effect, zero response. 10 calls to the call center. 10 promises to sort it out, multiple promises to call back, which are always lies. Whal Baartman, you should be ashamed of your people. They are pathetic! I have made sure to get rid of Fidelity on one of my factory sites now already, and all the others will follow. Your systems and processes are shocking and useless.