Emirates
Unclaimed Business
|1.4|27 Reviews (last 12 months)|This business does not respond to reviews
Emirates
Unclaimed Business
|1.4
27 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Emirates is receiving largely critical feedback from South African travellers, with sentiment heavily weighted toward dissatisfaction. Customers consistently mention frustrations around delayed or unresolved refunds, mishandled or damaged baggage, and unhelpful customer service interactions. A recurring theme involves poor handling of disruptions, bassinet and family travel issues, and Dubai Connect eligibility disputes. While a smaller group of travellers praise professional cabin crew, smooth check-in at OR Tambo, and quality inflight entertainment, the prevailing tone reflects disappointment with service standards once associated with the airline.
Performance(last 12 months):
Trustindex Rating
2.2TrustIndex
2.2
Review Distribution
1.4|27 Reviews
Jul '25 - Jun '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 15:54
Fine Voyage From Cape Town to China
Flight experience from Cape Town to China: Check-in process at Cape Town International was effortless and efficient. Boarding was well organised and stress-free. On board, the aircraft was inclusive of the necessary requirements of airlines. Inflight entertainment system is with a ample selection of movies. Cabin crew genuine, friendly, attentive and happy. The food and beverages were of good quality. Selection of drinks available was particularly enjoyable. Thank you Emirates for the excellent flight.
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 15:54
Fine Voyage From Cape Town to China
Flight experience from Cape Town to China: Check-in process at Cape Town International was effortless and efficient. Boarding was well organised and stress-free. On board, the aircraft was inclusive of the necessary requirements of airlines. Inflight entertainment system is with a ample selection of movies. Cabin crew genuine, friendly, attentive and happy. The food and beverages were of good quality. Selection of drinks available was particularly enjoyable. Thank you Emirates for the excellent flight.
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 11:36
Emirates no accountability
I booked a holiday with Emirates, they booked a connecting flight from JHB to DBN for me and now that my luggage is damaged I am getting the run around to now contact Airlink. how is this my problem when I did not book any flights with Airlink it was organized by them, This is such a disappointment because even the time to get from one flight to the next was such a rush and was a horrible experience.
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 11:36
Emirates no accountability
I booked a holiday with Emirates, they booked a connecting flight from JHB to DBN for me and now that my luggage is damaged I am getting the run around to now contact Airlink. how is this my problem when I did not book any flights with Airlink it was organized by them, This is such a disappointment because even the time to get from one flight to the next was such a rush and was a horrible experience.
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 17:16
I would give zero stars if I could
My partner and I booked on Emirates to travel from Cape Town to Rome. We’ve been planning this trip for over a year and it is meant to be a really special occasion. Understandably, Emirates is going through a tough time right now, but to say that they have been unhelpful is an understatement. They’ve changed our flight from Dubai to Rome to a flight that is actually operational at this time, but they are keeping us on EK773 from Cape Town to Dubai, which is not currently operational. They cannot tell us when this flight will be operational again and with our departure date coming up, this is adding a great deal of uncer*****y and stress. Why move the one leg of travel to an operational flight, but not the other? EK771 is currently flying out of Cape Town, but they are refusing to move us onto it. There are still tickets available on that flight per their website. The Emirates support team were very unhelpful when we contacted them via telephone.
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 17:16
I would give zero stars if I could
My partner and I booked on Emirates to travel from Cape Town to Rome. We’ve been planning this trip for over a year and it is meant to be a really special occasion. Understandably, Emirates is going through a tough time right now, but to say that they have been unhelpful is an understatement. They’ve changed our flight from Dubai to Rome to a flight that is actually operational at this time, but they are keeping us on EK773 from Cape Town to Dubai, which is not currently operational. They cannot tell us when this flight will be operational again and with our departure date coming up, this is adding a great deal of uncer*****y and stress. Why move the one leg of travel to an operational flight, but not the other? EK771 is currently flying out of Cape Town, but they are refusing to move us onto it. There are still tickets available on that flight per their website. The Emirates support team were very unhelpful when we contacted them via telephone.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 06:18
I’m treated very bad by this company 💔💔I’ did an operation and I missed my flight because of needing medical report from my dr
I’m treated very bad by this company 💔💔I’ did an operation and I missed my flight because of needing medical report from my dr. When they recieved my report they said the report will take 2 days to reflect on their side.. Now I’m stucked with no help.. I’ve been at the airport from 7am my flight was for 17:00 but they denied me because of f the medical report that needs to reflect on their side after 2 days💔💔💔💔😢
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 06:18
I’m treated very bad by this company 💔💔I’ did an operation and I missed my flight because of needing medical report from my dr
I’m treated very bad by this company 💔💔I’ did an operation and I missed my flight because of needing medical report from my dr. When they recieved my report they said the report will take 2 days to reflect on their side.. Now I’m stucked with no help.. I’ve been at the airport from 7am my flight was for 17:00 but they denied me because of f the medical report that needs to reflect on their side after 2 days💔💔💔💔😢
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Anonymous
1 reviews | Active since Jan 2020
1 Mar 2026, 13:11
Unacceptable service from EMIRATES
I am beyond frustrated with the unacceptable handling of my refund by Emirates. Due to a technical error on your system, I accidentally purchased three tickets instead of one. I immediately requested a refund for two of the tickets, and the refund was officially approved on 10 January. There is absolutely no justification for what has happened since then. It has now been almost two months, and I have still not received my money. For more than a month, I have been calling customer service daily. Every single call ends with the same empty promise: “You will receive your OTP code and confirmation to collect your money from the bank within 48 hours.” This has been repeated over and over again, yet nothing happens. No OTP. No confirmation. No refund. This is not just an inconvenience — it is now causing serious financial strain. I cannot afford to book another ticket for the end of March because I need the outstanding refund amount to purchase it. Your delay is directly preventing me from making essential travel arrangements, despite the fact that this situation was caused by your own technical issue. The booking references and ticket numbers are: • Booking Reference: KRNRDS Ticket Number: 1762204487252 • Booking Reference: IQMCJJ Ticket Number: 1762204487274 An approved refund should not take two months. The repeated false assurances from customer service are completely unacceptable. I demand immediate escalation of this matter and a clear, definitive timeline for when my money will be returned. This situation reflects extremely poorly on your service standards, and I expect urgent action without any further excuses.
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Anonymous
1 reviews | Active since Jan 2020
1 Mar 2026, 13:11
Unacceptable service from EMIRATES
I am beyond frustrated with the unacceptable handling of my refund by Emirates. Due to a technical error on your system, I accidentally purchased three tickets instead of one. I immediately requested a refund for two of the tickets, and the refund was officially approved on 10 January. There is absolutely no justification for what has happened since then. It has now been almost two months, and I have still not received my money. For more than a month, I have been calling customer service daily. Every single call ends with the same empty promise: “You will receive your OTP code and confirmation to collect your money from the bank within 48 hours.” This has been repeated over and over again, yet nothing happens. No OTP. No confirmation. No refund. This is not just an inconvenience — it is now causing serious financial strain. I cannot afford to book another ticket for the end of March because I need the outstanding refund amount to purchase it. Your delay is directly preventing me from making essential travel arrangements, despite the fact that this situation was caused by your own technical issue. The booking references and ticket numbers are: • Booking Reference: KRNRDS Ticket Number: 1762204487252 • Booking Reference: IQMCJJ Ticket Number: 1762204487274 An approved refund should not take two months. The repeated false assurances from customer service are completely unacceptable. I demand immediate escalation of this matter and a clear, definitive timeline for when my money will be returned. This situation reflects extremely poorly on your service standards, and I expect urgent action without any further excuses.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 06:09
Utter chaos, zero communication, and complete disregard for passengers
This was without question the worst airline experience I have ever had. The handling of this cancelled flight showed total incompetence, zero planning, and a shocking lack of respect for paying passengers. We were kept trapped on the aircraft for two full hours with no information at all. Not a single clear announcement. Not a single explanation. Eventually, we were told to get off the plane — and then simply abandoned. No guidance, no directions, no updates. Passengers were forced to rely on rumours from other passengers to figure out what to do next. We eventually discovered—by accident—that we were supposed to wait at a restaurant. At 21:30, we were given a R150 food voucher, which is frankly insulting. A basic chicken mayo sandwich costs R120 without chips. This was not a meal; it was a token gesture meant to look helpful while offering no real support. We were told an announcement would be made at the restaurant explaining the next steps. This announcement never happened. After about 30 minutes, people from our flight started leaving. When asked where they were going, nobody knew. Some were told to go to the gate. Passengers were expected to order, wait for, and eat food in under 30 minutes while chasing information that was never officially communicated. At the gate, we were suddenly told to collect our luggage and that we would be taken to a hotel — still with absolutely no details. No hotel name. No transport instructions. No timeline. At baggage claim, the belt broke down four or five times. To make matters worse, the entire Emirates flight crew collected their luggage first and left, while passengers from the cancelled flight were left standing there with no information. It was painfully clear whose time mattered — and whose didn’t. After finally getting our bags, the chaos continued. There were no buses waiting, no staff, and no instructions. People understandably started leaving on their own using Uber. Only after asking taxi drivers — not airline staff — were we told that buses might still be coming. Passengers should never have to rely on taxi drivers for critical information during a disruption. Eventually, we were taken to a nice hotel, but even this was poorly managed. The hotel was 15 minutes from the airport. We only reached the hotel at 1:00 AM, then were told to be awake at 4:30 AM to catch the airport shuttle back. No proper rest. No consideration for passenger wellbeing. In the morning there was only one shuttle bus per hour for 22 people. Because of this, we almost missed our return to the airport. Many passengers were left behind due to lack of space, once again with no clear plan or communication. As if this wasn’t bad enough, we later discovered our replacement flight included a 7-hour layover, despite deliberately booking flights with layovers of no more than 2.5 hours. My fiancée and I were meant to start work on Monday in the Netherlands. Because of this airline’s failures, we now only arrive on Monday and are forced to take leave. Delays and cancellations happen. This level of chaos, silence, and indifference does not. This was not bad luck — it was a complete operational failure from start to finish. I would strongly advise anyone considering this airline to think twice. If anything goes wrong, expect to be uninformed, underfed, exhausted, and left to figure everything out on your own.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 06:09
Utter chaos, zero communication, and complete disregard for passengers
This was without question the worst airline experience I have ever had. The handling of this cancelled flight showed total incompetence, zero planning, and a shocking lack of respect for paying passengers. We were kept trapped on the aircraft for two full hours with no information at all. Not a single clear announcement. Not a single explanation. Eventually, we were told to get off the plane — and then simply abandoned. No guidance, no directions, no updates. Passengers were forced to rely on rumours from other passengers to figure out what to do next. We eventually discovered—by accident—that we were supposed to wait at a restaurant. At 21:30, we were given a R150 food voucher, which is frankly insulting. A basic chicken mayo sandwich costs R120 without chips. This was not a meal; it was a token gesture meant to look helpful while offering no real support. We were told an announcement would be made at the restaurant explaining the next steps. This announcement never happened. After about 30 minutes, people from our flight started leaving. When asked where they were going, nobody knew. Some were told to go to the gate. Passengers were expected to order, wait for, and eat food in under 30 minutes while chasing information that was never officially communicated. At the gate, we were suddenly told to collect our luggage and that we would be taken to a hotel — still with absolutely no details. No hotel name. No transport instructions. No timeline. At baggage claim, the belt broke down four or five times. To make matters worse, the entire Emirates flight crew collected their luggage first and left, while passengers from the cancelled flight were left standing there with no information. It was painfully clear whose time mattered — and whose didn’t. After finally getting our bags, the chaos continued. There were no buses waiting, no staff, and no instructions. People understandably started leaving on their own using Uber. Only after asking taxi drivers — not airline staff — were we told that buses might still be coming. Passengers should never have to rely on taxi drivers for critical information during a disruption. Eventually, we were taken to a nice hotel, but even this was poorly managed. The hotel was 15 minutes from the airport. We only reached the hotel at 1:00 AM, then were told to be awake at 4:30 AM to catch the airport shuttle back. No proper rest. No consideration for passenger wellbeing. In the morning there was only one shuttle bus per hour for 22 people. Because of this, we almost missed our return to the airport. Many passengers were left behind due to lack of space, once again with no clear plan or communication. As if this wasn’t bad enough, we later discovered our replacement flight included a 7-hour layover, despite deliberately booking flights with layovers of no more than 2.5 hours. My fiancée and I were meant to start work on Monday in the Netherlands. Because of this airline’s failures, we now only arrive on Monday and are forced to take leave. Delays and cancellations happen. This level of chaos, silence, and indifference does not. This was not bad luck — it was a complete operational failure from start to finish. I would strongly advise anyone considering this airline to think twice. If anything goes wrong, expect to be uninformed, underfed, exhausted, and left to figure everything out on your own.
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Anonymous
1 reviews | Active since Jan 2020
10 Jan 2026, 09:29
Poor service from Emirates
We departed Johanessburg from O.R Tambo international on the 24 December 2025 the flight to Dubai was not pleasant,the food was terrible and the hostess are very unfriendly and stubborn even refusing to assist my wife when she needed to place her luggage in the overhead bin. On the 25th December 2025 we were flying to Bangkok and the food again was very poor quality,we received no snacks,on the entire trip,we received a desert peppermint sort of desert that just had peppermint cream the food was overcooked and tastes bad,brought it to the attention of the hostess and requested a replacement meal and was told I could not get a replacement meal. On the 7th January 2026 flew from Bangkok to Dubai was given options for breakfast but when I chose the chicken noodles instead I was told that I could wait but then there is no guarantee I would get it and then I won't have food,so took the scrambled eggs instead which again was burnt and overcooked,the hostess kept bumping my shoulder with the cart,she did apologise once and was something regular,no snacks were given on any of the Emirate flights we took. Very poor experience and the food is really poor quality,the staff are very unfriendly I even heard one gentleman ask for water and the hostess told him in a loud voice I don't have that now! We will definitely not be using Emirates again in the future and will relay my experience to friends and family. My trip reference number is 3D9FEE7 Regards Kreban Govender
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Anonymous
1 reviews | Active since Jan 2020
10 Jan 2026, 09:29
Poor service from Emirates
We departed Johanessburg from O.R Tambo international on the 24 December 2025 the flight to Dubai was not pleasant,the food was terrible and the hostess are very unfriendly and stubborn even refusing to assist my wife when she needed to place her luggage in the overhead bin. On the 25th December 2025 we were flying to Bangkok and the food again was very poor quality,we received no snacks,on the entire trip,we received a desert peppermint sort of desert that just had peppermint cream the food was overcooked and tastes bad,brought it to the attention of the hostess and requested a replacement meal and was told I could not get a replacement meal. On the 7th January 2026 flew from Bangkok to Dubai was given options for breakfast but when I chose the chicken noodles instead I was told that I could wait but then there is no guarantee I would get it and then I won't have food,so took the scrambled eggs instead which again was burnt and overcooked,the hostess kept bumping my shoulder with the cart,she did apologise once and was something regular,no snacks were given on any of the Emirate flights we took. Very poor experience and the food is really poor quality,the staff are very unfriendly I even heard one gentleman ask for water and the hostess told him in a loud voice I don't have that now! We will definitely not be using Emirates again in the future and will relay my experience to friends and family. My trip reference number is 3D9FEE7 Regards Kreban Govender
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Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 13:42
Skywards account issue
I made use of a travel agent in 2023 and they used my details to register for skywards , now , I can’t retrieve any of my details , I cant even sign up because my details were used elsewhere. Please delete my details off the system to enable me to create a new skywards account . I tried raising an issue online but it needs details like flights etc which are not relevant to this . It’s very difficult to contact emirates skywards directly.
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Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 13:42
Skywards account issue
I made use of a travel agent in 2023 and they used my details to register for skywards , now , I can’t retrieve any of my details , I cant even sign up because my details were used elsewhere. Please delete my details off the system to enable me to create a new skywards account . I tried raising an issue online but it needs details like flights etc which are not relevant to this . It’s very difficult to contact emirates skywards directly.
0
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