I would give zero stars if I could

My partner and I booked on Emirates to travel from Cape Town to Rome. We’ve been planning this trip for over a year and it is meant to be a really special occasion. Understandably, Emirates is going through a tough time right now, but to say that they have been unhelpful is an understatement. They’ve changed our flight from Dubai to Rome to a flight that is actually operational at this time, but they are keeping us on EK773 from Cape Town to Dubai, which is not currently operational. They cannot tell us when this flight will be operational again and with our departure date coming up, this is adding a great deal of uncer*****y and stress. Why move the one leg of travel to an operational flight, but not the other? EK771 is currently flying out of Cape Town, but they are refusing to move us onto it. There are still tickets available on that flight per their website. The Emirates support team were very unhelpful when we contacted them via telephone.