Active since Jul 2016
11
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11 reviews2 months ago
I would give zero stars if I could
My partner and I booked on Emirates to travel from Cape Town to Rome. We’ve been planning this trip for over a year and it is meant to be a really special occasion. Understandably, Emirates is going through a tough time right now, but to say that they have been unhelpful is an understatement. They’ve changed our flight from Dubai to Rome to a flight that is actually operational at this time, but they are keeping us on EK773 from Cape Town to Dubai, which is not currently operational. They cannot tell us when this flight will be operational again and with our departure date coming up, this is adding a great deal of uncer*****y and stress. Why move the one leg of travel to an operational flight, but not the other? EK771 is currently flying out of Cape Town, but they are refusing to move us onto it. There are still tickets available on that flight per their website. The Emirates support team were very unhelpful when we contacted them via telephone.
0 replies
22 months ago
Very unstable network and no response from support
Rain does not reply to support requests. Their support phone line does not work. When calling the support number you are prompted to dial a number to direct your call. Dialing any number does nothing and there is no default call direction, so you just end up frustrated. My network has been disconnecting anywhere around 10 times during a working day. I've logged numerous support tickets and have received no response.
3 replies
73 months ago
Vodacom deducted extra R100
I have a cellphone contract with Vodacom and on the day of my debit order (2020/05/01) there was insufficient funds in the account from which the debit order is taken (R429). I realised this and made a manual payment to Vodacom. The next month on the day of the debit order (2020/06/01) Vodacom takes (R529.88) from my account instead of (R429). Checking my statement I see there is a (R100.88) fee with no description, but what I assume must be for the debit order that didn't go through the previous month. I have seen similar complaints against Vodacom on this forum. I do not see what justifies a R100 fine for missing a debit order and then making payment the same day. This is even more disgusting taking into account that most companies (like Virgin active and the banks) are offering their customers assistance during the time of COVID-19. I have tried contacting customer care, but there just seems to be no option to query a statement.
3 replies
86 months ago
Promotional items not delivered
I upgraded my Vodacom contract in May. I ordered the Huawei MAte 20 Lite. On the website it was advertised to come with a free pair of Freebuds, and some vouchers. None of the promotional items were delivered when I received the phone. I called Vodacom customer care, who advised me to chech the huawei promo website (www.huaweipromo.co.za). There was no Mate 20 Lite promo there. I then emailed Vodacom customer care and was informed that promotional items are subject to stock availability (something that should be communicated more clearly BEFORE you upgrade). I am very disappointed with the whole Vodacom experience. It feels as if the promotional items are advertised to get you to take the contract and then once you have signed and paid the items are suddenly out of stock.
2 replies
86 months ago
Non-delivery
I am still waiting on a package that was supposed to be delivered yesterday (09/05/2019). After enquiring about the package yesterday at 16:00 I was informed that it was out for delivery but on the wrong route. Today I got an SMS to say it is out for delivery. Just enquired about it again on the live chat and was informed that "for security reasons" the whereabouts of the package cannot be disclosed.
1 reply
112 months ago
Maintenance Plan Problems unresolved
<p>In April 2016 I bought a pre-owned vehicle through Imperial Select in Table View, The salesman was Laurence Buchanan and the Financier was Lucille Abrahams. With this vehicle I purchased a Pre-Owned Platinum Maintenance Plan (2 years) with Liquid Capital through the dealership. At the time of purchase the mileage on the vehicle was 60,000kms and when the time came for the 75,000kms service on my vehocle this year, I was informed that Liquid Capital would not cover the service or any of the maintenance costs, because the plan is only effective from 90,000kms.</p> <p> </p> <p>I contacted Imperial Select to have this matter resolved, because upon my purchase of the maintenance plan, I was never informed of this, I was told that both Laurence Buchanan and Lucille Abrahams were no longer employed by Imperial Select Table View and was referred to David Pendock. At first Mr Pendock was very helpful and understood that the maintenance plan was misrepresented to me upon purchase. He agreed to assist in the restructuring of my maintenance plan, with the costs to be born by the dealership.</p> <p> </p> <p>After this, I again attempted to have the service on my car completed, only to now be informed that I am only covered from 85,000kms and upwards. Seeing as I have been paying premiums for a year, and would not get to 85,000kms on my vehicle before the 2 years on the plan ran out, I was quite frustrated. Essentially I was paying for nothing.</p> <p> </p> <p>I attempted to contact Imperial Select again, with Mr Pendock blatantly ignoring all my emails and attempts to contact him. Her read every single email but never replied. It has taken over two months and countless lost hours at work to try and resolve this and yet I'm still left in the dark with no cover on my vehicle. At last I decided to contact Liquid Capital directly to cancel my Maintenance Plan.</p> <p> </p> <p>I am absolutely disgusted by the utter disregard of customer's needs Imperial Select has shown. This is probably one of the worst cutomer care experiences I've had to endure. In all honesty, I feel swindled.</p>
1 reply
113 months ago
Excellent service
<p>I visited Roman's Pizza on Andringa in Stellenbosch tonight to order two pizzas. I have to commend the woman who served me at the counter, Ronelle Cornelius. She was exceptionally friendly and very professional. I received great service, which was stark contrast to bad experiences at other takeaway chains.</p>
1 reply
113 months ago
Slow slow slow
<p>When SWISH advertises your download speed as 2MBps and you get 30kBps. Never again, thanks guys.</p>
1 reply
114 months ago
Service not covered
<p>In April 2016 I bought my vehicle from Imperial Select Tableview and with it I purchased a Liquid Capital Platinum Maintenance Plan to cover my services and unexpected mechanical failures for 24 months or 100,000kms (whichever came first). Having bought the car at 59,117kms with its 60,000kms service just completed, the representative from IS Tableview told me to take my car for a service at 75,000kms or after a year (whichever came first).</p> <p> </p> <p>Today, as my car is being serviced (for 75,000kms), NTT Volkswagen contacted me to inform me that Liquid Capital will not be covering my service, as my Maintenance Plan will only cover services after 90,000kms. This is not stated ANYWHERE on my Maintenance Plan, nor did I agree to this when I bought the plan.</p> <p> </p> <p>This is totally unacceptable, as there is no way I would even reach 90,000kms within 24 months of purchasing this plan. So I will be paying for NOTHING. I will get no cover from Liquid Capital whatsoever. I am absolutely stunned at the indifference of LC's customer service agents and their reluctance to helping me sort this out.</p> <p> </p>
0 replies
115 months ago
Still waiting for order
<p>I placed an online order with Makro on the 2nd of December and upon payment I was informed that my order would be delivered within 5 working days. On the 9th of December I phoned to check on my order and was told it would be delivered on the 12th of December (today). Phoning again today, I was told that the order would be delivered tomorrow. The service from the online shop customer service number was quite bad and not helpful. I would really like to get this resolved ASAP.</p>
1 reply
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
9 (81.81818181818181%)