Edgars
Claimed Business
|1.9|229 Reviews (last 12 months)|This business does not respond to reviews
Edgars
Claimed Business
|1.9
229 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Edgars
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Edgars shows a deeply polarised customer experience. Bright spots emerge around individually named staff who deliver memorable service, but systemic failures dominate the feedback landscape, particularly around account closures, refunds, faulty products, and online order fulfilment. Customers repeatedly describe being passed between departments, ignored after escalation, and charged unauthorised fees, which severely erodes trust in the brand.
TrustIndex
2.7
Based on recent customer reviews, Edgars shows a deeply polarised customer experience. Bright spots emerge around individually named staff who deliver memorable service, but systemic failures dominate the feedback landscape, particularly around account closures, refunds, faulty products, and online order fulfilment. Customers repeatedly describe being passed between departments, ignored after escalation, and charged unauthorised fees, which severely erodes trust in the brand.
The most common complaint about Edgars, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Accounts, Billing and Digital Platforms (1.2) is the most damaging theme. Customers describe being unable to close accounts, unauthorised Edgars Club deductions, unexplained service fees on zero balances, PayJustNow and MoreTyme refunds not processed, credit bureau listings after settlement, and app login failures.
Edgars has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 229 reviews in the last 12 months. Hellopeter has tracked Edgars across 14,485 total reviews. How is the TrustIndex calculated? →
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