DS
DebtBusters SA
Verified Business
DS
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, DebtBusters SA receives strong praise for individual consultants and onboarding clarity, with named agents like Phelokazi, Sumaya, and Amanda repeatedly singled out for life-changing care. However, customers report serious frustrations with payment distribution errors, creditor terminations, and post-signup communication breakdowns. The clearance certificate and credit bureau resolution process draws significant criticism, particularly around delays and unexpected fees.
TrustIndex
9.9
Ranking
#7
in Debt Management
NPS Score
63
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, DebtBusters SA receives strong praise for friendly, knowledgeable consultants and effective debt restructuring, with named agents like Phelokazi repeatedly celebrated. However, customers report significant frustration with after-sales support, unauthorised or incorrect debit orders, and delays in clearance certificates and refunds. The experience is highly polarised between smooth onboarding and difficult resolution stages.
DebtBusters SA's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently praise individual consultants by name, especially Phelokazi Matyumza, Sumaya Dawood, and Chuma Zuzani, for patience, professionalism, and going the extra mile. Many describe staff as friendly, empathetic, and knowledgeable during onboarding and routine queries (Customer Service 7.8).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Bad experience Some of my creditors still debiting me yet I’m paying debt busters on the other side Asked them to withdraw me from process since they say some creditors didn’t accept the offers and I haven’t signed an affidavit to grant court order but they refuse to remove me or withdraw my application Now I’m paying both debt busters and the creditors
1 reviews | Active since Jan 2020
Bad experience Some of my creditors still debiting me yet I’m paying debt busters on the other side Asked them to withdraw me from process since they say some creditors didn’t accept the offers and I haven’t signed an affidavit to grant court order but they refuse to remove me or withdraw my application Now I’m paying both debt busters and the creditors
1 reviews | Active since Jan 2020
I had a great experience with DebtBusters during my clearance certificate process. Sisipho Ndzabe was professional, helpful, and kept me informed throughout the entire process. Communication was clear, turnaround times were good, and all my questions were handled with patience and efficiency. Thank you to Sisipho and the DebtBusters team for making the process smooth and stress-free. I truly appreciate the excellent service.
1 reviews | Active since Jan 2020
I had a great experience with DebtBusters during my clearance certificate process. Sisipho Ndzabe was professional, helpful, and kept me informed throughout the entire process. Communication was clear, turnaround times were good, and all my questions were handled with patience and efficiency. Thank you to Sisipho and the DebtBusters team for making the process smooth and stress-free. I truly appreciate the excellent service.
1 reviews | Active since Jan 2020
Truly a greatest experience, marvelous members, very supportive and caring. I really appreciate DebtBusters especially the members I communicated with during the process, very professional and humble.
1 reviews | Active since Jan 2020
Truly a greatest experience, marvelous members, very supportive and caring. I really appreciate DebtBusters especially the members I communicated with during the process, very professional and humble.
1 reviews | Active since Jan 2020
MY DEBT IS DECREASING SINCE I NOW PAY LESS TO ZERO INTERST ON MY LOANS. I PAY MONTHLY, I'M GIVEM STATEMENTS MONTHLY. THEY ARE A CALL AWAY. I'M REALLY HAPPY AND GRATEFUL TO DEBTBUSTERS.
The most common complaint about DebtBusters SA, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Customers report being placed under debt review without clear consent, hidden clearance fees of around R3,500, and credit bureau flags remaining after settlement. Several allege misleading information at sign-up about fees, terms, and the difference between consolidation and debt review (Trust & Transparency 5.7).
DebtBusters SA scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.9); their weakest is Clearance & Credit (2.6). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
DebtBusters SA has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 1,942 reviews in the last 12 months. Hellopeter has tracked DebtBusters SA across 11,993 total reviews. How is the TrustIndex calculated? →