C
CLC
Verified Business
C
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, CLC delivers consistently fast, friendly, and professional emergency assistance across roadside, towing, plumbing, and geyser claims. Customers repeatedly praise rapid dispatch times, proactive follow-up calls, and named agents who go above and beyond. A small but vocal minority of service providers and policyholders report payment disputes, claim delays, and communication breakdowns when escalations occur.
TrustIndex
9.1
Ranking
#1
in Legal Cover
NPS Score
76
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, CLC delivers consistently fast, friendly, and professional emergency assistance across roadside, towing, plumbing, and geyser claims. Customers repeatedly praise rapid dispatch times, proactive follow-up calls, and named agents who go above and beyond. A small but vocal minority of service providers and policyholders report payment disputes, claim delays, and communication breakdowns when escalations occur.
CLC's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers frequently name specific agents like Nicale Parmanand, Renatta Singh, Charmaine, and Thembiso, describing them as professional, empathetic, and going above and beyond. Call centre staff are repeatedly praised for being calm, friendly, and reassuring during stressful emergencies.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
What a breath of fresh air! I put in a house insurance claim last week, and was assisted by Nicale Parmanand. From the get-go it was clear that he is one of those gems that you almost never find at large companies. He was in daily communication with me, and the problem was solved and everything fixed within 3.5 business days! I couldn't believe it. Good service is so hard to find, and someone who takes his job seriously, has pride in what he does and is committed to getting results, is like a unicorn nowadays! After everything was done and dusted, I got a phone call to check that everything is in order - it was such a pleasant surprise! Wow. Thank you very much, Nicale. You deserve 6 stars! Please forward this review to your manager, so that you can get a big, fat bonus. It is staff members like you who gives your company a good reputation. Unfortunately I cannot say that same of all CLC staff members. I registered two different claims at the exact same time. In stark contrast to Nicale's handling of the one claim, his colleague who is responsible for the other claim is the exact opposite. Slow, uncommunicative, clearly not committed. After almost a week and three phone calls, all I managed was to get someone out to look at the issue. No plan, no timeline, nothing. The consultant does not even acknowledge receipt of my emails. So, CLC management, the stars that Nicale earned for your company are wiped out by staff members who are obviously not very committed. They give your company a bad reputation. I hope that you are going to reward Nicale for his commitment and address the slack behaviour from his colleague.
1 reviews | Active since Jan 2020
What a breath of fresh air! I put in a house insurance claim last week, and was assisted by Nicale Parmanand. From the get-go it was clear that he is one of those gems that you almost never find at large companies. He was in daily communication with me, and the problem was solved and everything fixed within 3.5 business days! I couldn't believe it. Good service is so hard to find, and someone who takes his job seriously, has pride in what he does and is committed to getting results, is like a unicorn nowadays! After everything was done and dusted, I got a phone call to check that everything is in order - it was such a pleasant surprise! Wow. Thank you very much, Nicale. You deserve 6 stars! Please forward this review to your manager, so that you can get a big, fat bonus. It is staff members like you who gives your company a good reputation. Unfortunately I cannot say that same of all CLC staff members. I registered two different claims at the exact same time. In stark contrast to Nicale's handling of the one claim, his colleague who is responsible for the other claim is the exact opposite. Slow, uncommunicative, clearly not committed. After almost a week and three phone calls, all I managed was to get someone out to look at the issue. No plan, no timeline, nothing. The consultant does not even acknowledge receipt of my emails. So, CLC management, the stars that Nicale earned for your company are wiped out by staff members who are obviously not very committed. They give your company a bad reputation. I hope that you are going to reward Nicale for his commitment and address the slack behaviour from his colleague.
1 reviews | Active since Jan 2020
I didn't claim often, but when I do claim they handle it with urgency and give feedback on what the status is. Benny went out of his way to assist me again with my current claim. Excellent company!
1 reviews | Active since Jan 2020
I didn't claim often, but when I do claim they handle it with urgency and give feedback on what the status is. Benny went out of his way to assist me again with my current claim. Excellent company!
1 reviews | Active since Jan 2020
clc was appointed to assist with a geyser claim that I submitted via fnb. I had no response in over 9 days. Long story short. My claim was closed by 1 of their consultants without even contacting me. No one could explain to me why I was never contacted or assisted. Secondly, I was **** to being told that they spoke to me the previous day 15 May 2026 - by their consultant. Fulu later called me and I asked her to escalate the matter which she escalated to Aphelele Sawuti and cc'd Selloane Moropoli to call "this client" as per her words on the email - as if I don't have a name and surname. Close of business on 18th May 2026, they still haven't called this client. Great service indeed from clc.
1 reviews | Active since Jan 2020
clc was appointed to assist with a geyser claim that I submitted via fnb. I had no response in over 9 days. Long story short. My claim was closed by 1 of their consultants without even contacting me. No one could explain to me why I was never contacted or assisted. Secondly, I was **** to being told that they spoke to me the previous day 15 May 2026 - by their consultant. Fulu later called me and I asked her to escalate the matter which she escalated to Aphelele Sawuti and cc'd Selloane Moropoli to call "this client" as per her words on the email - as if I don't have a name and surname. Close of business on 18th May 2026, they still haven't called this client. Great service indeed from clc.
CLC scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Legal Cover, compared to the Legal Cover industry average of 2.9. Their strongest theme is Agent Quality (4.7); their weakest is Claims Handling (4.5). The top AI-rated Legal Cover business on Hellopeter is CLC (4.6). How is the AI Score calculated? →
CLC has a TrustIndex of 9.1 out of 10 on Hellopeter, based on 276 reviews in the last 12 months. Hellopeter has tracked CLC across 357 total reviews. How is the TrustIndex calculated? →