CLC
4.2|357 reviews
Patheti service
clc was appointed to assist with a geyser claim that I submitted via fnb. I had no response in over 9 days. Long story short. My claim was closed by 1 of their consultants without even contacting me. No one could explain to me why I was never contacted or assisted. Secondly, I was **** to being told that they spoke to me the previous day 15 May 2026 - by their consultant. Fulu later called me and I asked her to escalate the matter which she escalated to Aphelele Sawuti and cc'd Selloane Moropoli to call "this client" as per her words on the email - as if I don't have a name and surname. Close of business on 18th May 2026, they still haven't called this client. Great service indeed from clc.
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Replies (1)CLC's replyOfficial
19 May 2026, 05:03Dear Thabang
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced during the handling of your geyser claim. The level of service you described is not in line with the standards we strive to uphold. We understand your concerns regarding the lack of communication, the closure of the claim without proper engagement, and the manner in which the escalation was handled. We also apologise for the reference made to you in the internal communication, which was inappropriate and did not reflect the respect we aim to show every client. Your feedback has been escalated to management for urgent investigation and corrective action. A representative from our team will be in contact with you directly to address the outstanding concerns and work towards a resolution. We value your feedback as it helps us improve our service delivery, and we appreciate you giving us the opportunity to address this matter.
Kind regards,
The CLC Team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced during the handling of your geyser claim. The level of service you described is not in line with the standards we strive to uphold. We understand your concerns regarding the lack of communication, the closure of the claim without proper engagement, and the manner in which the escalation was handled. We also apologise for the reference made to you in the internal communication, which was inappropriate and did not reflect the respect we aim to show every client. Your feedback has been escalated to management for urgent investigation and corrective action. A representative from our team will be in contact with you directly to address the outstanding concerns and work towards a resolution. We value your feedback as it helps us improve our service delivery, and we appreciate you giving us the opportunity to address this matter.
Kind regards,
The CLC Team
Best regards,
CLC's reply19 May 2026, 05:03
Official
Dear Thabang
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced during the handling of your geyser claim. The level of service you described is not in line with the standards we strive to uphold. We understand your concerns regarding the lack of communication, the closure of the claim without proper engagement, and the manner in which the escalation was handled. We also apologise for the reference made to you in the internal communication, which was inappropriate and did not reflect the respect we aim to show every client. Your feedback has been escalated to management for urgent investigation and corrective action. A representative from our team will be in contact with you directly to address the outstanding concerns and work towards a resolution. We value your feedback as it helps us improve our service delivery, and we appreciate you giving us the opportunity to address this matter.
Kind regards,
The CLC Team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced during the handling of your geyser claim. The level of service you described is not in line with the standards we strive to uphold. We understand your concerns regarding the lack of communication, the closure of the claim without proper engagement, and the manner in which the escalation was handled. We also apologise for the reference made to you in the internal communication, which was inappropriate and did not reflect the respect we aim to show every client. Your feedback has been escalated to management for urgent investigation and corrective action. A representative from our team will be in contact with you directly to address the outstanding concerns and work towards a resolution. We value your feedback as it helps us improve our service delivery, and we appreciate you giving us the opportunity to address this matter.
Kind regards,
The CLC Team
Best regards,