Active since Mar 2009
28
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Reviews
28 reviews3 weeks ago
Empty promises and lies.
Selloane from CLC, an FNB service provider was so quick to make me believe that my query is being attended to and will be resolved soon. I've been waiting for her call back since Wednesday. She gave me her direct contact number and yet she doesn't answer her phone and she also doesn't return my calls. So much for making me believe that you actually care about my query. I guess I should have known better than to trust and believe that you are actually going to make a decision and help me get my money back. Between Selloaone CLC, Baatile FNB and Phumeza FNB, they are all playing games. Same goes for Baatile, I'm still waiting for your feedback. None of these people take customers seriously. They all keep escalating the matter. I wonder who's next in line with a new set of lies and empty promises. This is all after they failed me as a customer. They can't stop failing me.
1 reply
3 weeks ago
Patheti service
clc was appointed to assist with a geyser claim that I submitted via fnb. I had no response in over 9 days. Long story short. My claim was closed by 1 of their consultants without even contacting me. No one could explain to me why I was never contacted or assisted. Secondly, I was **** to being told that they spoke to me the previous day 15 May 2026 - by their consultant. Fulu later called me and I asked her to escalate the matter which she escalated to Aphelele Sawuti and cc'd Selloane Moropoli to call "this client" as per her words on the email - as if I don't have a name and surname. Close of business on 18th May 2026, they still haven't called this client. Great service indeed from clc.
1 reply
3 weeks ago
Pathetic service from fnb and clc
On the 7th May, I submitted a claim with FNB insure. I got a notification that the claim has been successfully captured. I waited for a call that never came through. On Saturday 16 May, I then got a call from their service provider. The guy claimed that he spoke to me and he wants to know how far the query is regarding my claim. I told him over 5 times that nobody has made contact with me however he insisted that he spoke to me on Friday. "Please share the proof". Moments later, Fulu calls me asking if my claim has been dealt with. She then tells me that the claim was closed on the same day that I logged it by 1 of their consultants. I then asked why it was closed without anyone contacting me and she couldn't explain. I then asked for her to escalate the matter to her manager. She did send a request saying "Hi AP - Please contact this client" - I guess I have no name and surname, how rude and disrespectful. Anyways, it close of business now and still waiting for Aphelele Sawuti or Sellwane Moropoli to call me. Clearly the client without a name and surname is not important to fnb and its business partners. As I wait for someone at fnb or clc to call me. Yet my premiums are paid every month without fail.
1 reply
2 months ago
PATHETIC SERVICE, WORST EXPERIENCE EVER - LIES AFTER LIES AFTER LIES
My line got suspended even though my account is in credit of R1250. Scott told me my line will be activated again within 2 to 4 hours. Then 24hrs later I spoke to Noma, who said Scott **** to me and my line will be active in 24 t0 48 hrs. I called in again and I was told my address was captured incorrectly and yet a technician was out the previous day to restore my services. Yet the billing statements show the correct address all the time! When I call again, they tell me this is a new order and they took R249 from my credit balance. New order for what? All they need to do is to reconnect my services. What an embarrassment you are MWEB. Making it difficult for clients to reconnect services. As if you are the only service provider out there. Worry not, if you don't want us as clients, just refund us our monies and we will gladly move on as I already have done so. When I asked for a refund, my call was cut by their agent, deliberately so. This is how you treat your over 10 year client. That's the price you pay for being loyal I guess. Seems like nobody knows what's going on and worst of all is that, they all work from home. No walk-in centre for customer care. Your customer support is non-existent. PATHETIC SERVICE full of LIES!
9 replies
18 months ago
Pathetic service by asanda mapukata
If I could give a -5 rating I would. There is this asanda mapukata person at Momentum who knows how to give a messed up service to customers. She has no customer service skills and quick to jump to conclusions that do not make sense without engaging me as a customer and doing investigations. Can her manager please contact me. She must be dealt with.
1 reply
18 months ago
Poor Customer Service from Momentum and Renew-it Randburg
Honestly, why does Momentum have to mess with people's lives like this? They appoint repairers that keep on messing up client's vehicles, then they protect their service providers. Justin from Renew-it Randburg, is the most useless person that I have come across. He keeps on shifting blame for everything that his people mess up on my car. I've had all kinds of excuses from this man. Now I'm told I must pay R3000 to prove that the panel shop messed up my vehicle.
2 replies
19 months ago
WORST CUSTOMER SERVICE EVER
Momentum Claims department doesn't take customers seriously. Kedibone, Ntakadzeni and Gontse - they are all not helpful. 1 excuse after another every time I call them to find out how far they are with processing payment on a claim. I am tired of being the 1 having to call in every day to get them to do their work. Can someone who really takes clients seriously at Momentum call me. It's been almost 2 weeks of never ending excuses as to why the payment is not being processed.
1 reply
22 months ago
Worst customer service experienced ever.
On Tuesday 13 August I woke up to a water leak at home. I then submitted a claim to FNB. Fast forward to Friday afternoon, I get a call informing me of the claim process and I was advised that my policy schedule will be updated as the water supply pipes will not be covered going forward. To my surprise, an hour later I receive an sms stating that I owe pro-rata on my policy. This is followed by an email with an updated schedule that is now 70% higher on premiums than my current premium amount. Nobody mentioned anything about an increase in premiums. Is this how FNB treats its customers? Submit a claim, it gets approved. Then your premiums are unreasonably increased!!! Who gets an increase of 70% on anything at this day an age in SA? Am I being penalised for submitting a claim? What a way to thank me for being with you for so many years. Maybe it's about time I move all my accounts to another bank. As I start looking for other banking options for my whole family.
1 reply
23 months ago
Poor Customer Service
I had my car repaired at Renew-it Randburg. I had to take it back 4 times to have it sorted out after the initial repairs due to poor workmanship. Last week I was promised that their mobile team will come out to sort out the outstanding issue. I cancelled my appointments, waited the whole day and no one came. I called Elam 3 times, she did not take my calls. I called the reception and left a message for her, she still didn't return my call. Is this what customer service is all about. Make empty promises then avoid customers afterwards? Over and above this, their website says that customers can claim a fuel voucher if they are inconvenienced. Having done multiple trips to them, I tried claiming for the voucher and nothing was done about it. Can the branch manager call me back or someone who really takes customers seriously.
1 reply
25 months ago
Poor customer service.
Can the branch manager call me back. I'm unable to get any assistance over the phone. My calls are put on hold till the call cuts or just on a long unending hold till I hang up. I spent over 10 minutes being placed on hold. 3 calls later, still no joy.
1 reply
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
1 (3.5714285714285716%)
3 Star
0 (0%)
2 Star
2 (7.142857142857143%)
1 Star
23 (82.14285714285714%)