Nicale is a CLC superhero

What a breath of fresh air! I put in a house insurance claim last week, and was assisted by Nicale Parmanand. From the get-go it was clear that he is one of those gems that you almost never find at large companies. He was in daily communication with me, and the problem was solved and everything fixed within 3.5 business days! I couldn't believe it. Good service is so hard to find, and someone who takes his job seriously, has pride in what he does and is committed to getting results, is like a unicorn nowadays! After everything was done and dusted, I got a phone call to check that everything is in order - it was such a pleasant surprise! Wow. Thank you very much, Nicale. You deserve 6 stars! Please forward this review to your manager, so that you can get a big, fat bonus. It is staff members like you who gives your company a good reputation. Unfortunately I cannot say that same of all CLC staff members. I registered two different claims at the exact same time. In stark contrast to Nicale's handling of the one claim, his colleague who is responsible for the other claim is the exact opposite. Slow, uncommunicative, clearly not committed. After almost a week and three phone calls, all I managed was to get someone out to look at the issue. No plan, no timeline, nothing. The consultant does not even acknowledge receipt of my emails. So, CLC management, the stars that Nicale earned for your company are wiped out by staff members who are obviously not very committed. They give your company a bad reputation. I hope that you are going to reward Nicale for his commitment and address the slack behaviour from his colleague.