Connect Financial Solutions
Unclaimed Business
|1.1|25 Reviews (last 12 months)|This business does not respond to reviews
Connect Financial Solutions
Unclaimed Business
|1.1
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Connect Financial Solutions is facing significant dissatisfaction from customers financing purchases through retail partners such as Bradlows, Russells, Rochester, and HiFi Corp. A recurring theme is frustration with debit order handling, where customers consistently mention incorrect debit dates, duplicate deductions, and unauthorised charges. Many reviewers describe difficulty obtaining settlement letters, refunds, and paid-up confirmations. Customers frequently raise concerns about unresponsive call centre agents, dropped calls, ignored emails, and rude conduct. Credit bureau listings and unresolved account closures further compound the negative experience reported across feedback.
Performance(last 12 months):
Trustindex Rating
1.8TrustIndex
1.8
Review Distribution
1.1|25 Reviews
Jul '25 - Jun '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 16:39
I am extremely disappointed and frustrated by the charges added to my HiFi Corp account after I made my payment on 10.04.2026. On that date, I paid R17,629.00 instead of R17,629.19 — meaning I was short by only 19 cents. I have now received a statement sh
Unfair service fee charges over 19 cents underpayment on the 10.04.2026
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 16:39
I am extremely disappointed and frustrated by the charges added to my HiFi Corp account after I made my payment on 10.04.2026. On that date, I paid R17,629.00 instead of R17,629.19 — meaning I was short by only 19 cents. I have now received a statement sh
Unfair service fee charges over 19 cents underpayment on the 10.04.2026
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Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 09:16
Account department is a MESS!!
Even though you have a debit order in place, these people will send you countless SMSs over a long weekend claiming that you are in arrears. Even after the debit order has gone off after the long weekend, they continue sending messages saying you have failed to make payment. They cause unnecessary stress and waste your airtime. Then, after you call and they confirmed that they have received payment, they send another SMS a few days later saying that your account is in arrears! This accounts department is a MESS. I really hope that our credit scores won’t be affected because of Connect Financial. I will not buy from any furniture store again if Connect Financial is handling the accounts.
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Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 09:16
Account department is a MESS!!
Even though you have a debit order in place, these people will send you countless SMSs over a long weekend claiming that you are in arrears. Even after the debit order has gone off after the long weekend, they continue sending messages saying you have failed to make payment. They cause unnecessary stress and waste your airtime. Then, after you call and they confirmed that they have received payment, they send another SMS a few days later saying that your account is in arrears! This accounts department is a MESS. I really hope that our credit scores won’t be affected because of Connect Financial. I will not buy from any furniture store again if Connect Financial is handling the accounts.
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 11:00
Connect Financial Solutions & Bradlows
Horrible experience with Connect Financial Solutions, bought a bed from Bradlows costing R6599 over a 6 month interest free option and I put a deposit of R3500. If I enquire my balance I'm told I owe R5256, what kind of nonsense is that?
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 11:00
Connect Financial Solutions & Bradlows
Horrible experience with Connect Financial Solutions, bought a bed from Bradlows costing R6599 over a 6 month interest free option and I put a deposit of R3500. If I enquire my balance I'm told I owe R5256, what kind of nonsense is that?
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 10:20
Angry
I am Johannes bushane masemola I paid the account on the all of the amount since I was calling the company for my paid up later till today I haven't got anything the consultants are rude and very arrogant and I regret taking something from them for me to suffer for such a simple thing paid up latter
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 10:20
Angry
I am Johannes bushane masemola I paid the account on the all of the amount since I was calling the company for my paid up later till today I haven't got anything the consultants are rude and very arrogant and I regret taking something from them for me to suffer for such a simple thing paid up latter
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 10:45
Debit order didn’t go off
I had an arrangement with them to collect from my account monthly and no money was collected. What’s the use of arranging a debit order if it won’t go off? This will affect my credit score which I have worked so hard to build.
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 10:45
Debit order didn’t go off
I had an arrangement with them to collect from my account monthly and no money was collected. What’s the use of arranging a debit order if it won’t go off? This will affect my credit score which I have worked so hard to build.
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 09:05
Worst service ever
I am extremely frustrated with the service I have received from Connect Financial Solutions. This has been one of the worst customer service experiences I have ever encountered. Since October, I have been trying to change my banking details for my Bradlows debit order. I initially requested that the change be done directly through my bank, but the bank informed me that they are unable to make the change on their side and that I need to do it directly with Connect Financial Solutions. When I contacted Connect Financial Solutions, I was told that my banking details had already been updated. Unfortunately, that was not true. The details were never changed, and I have had to deal with this issue month after month. It is incredibly frustrating to continuously follow up on the same matter without any resolution. The lack of ANY communication is simply ridiculous. Can someone assist me in resolving this matter?
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 09:05
Worst service ever
I am extremely frustrated with the service I have received from Connect Financial Solutions. This has been one of the worst customer service experiences I have ever encountered. Since October, I have been trying to change my banking details for my Bradlows debit order. I initially requested that the change be done directly through my bank, but the bank informed me that they are unable to make the change on their side and that I need to do it directly with Connect Financial Solutions. When I contacted Connect Financial Solutions, I was told that my banking details had already been updated. Unfortunately, that was not true. The details were never changed, and I have had to deal with this issue month after month. It is incredibly frustrating to continuously follow up on the same matter without any resolution. The lack of ANY communication is simply ridiculous. Can someone assist me in resolving this matter?
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 10:29
Arrogant and Poor customer service
They duplicated one accounts across all credit bureaus , i reported the matter to them and nothing has been done about it, not even a single respond to inform me someone is attending the query. I would not recommend them to anyone . A complete ****
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 10:29
Arrogant and Poor customer service
They duplicated one accounts across all credit bureaus , i reported the matter to them and nothing has been done about it, not even a single respond to inform me someone is attending the query. I would not recommend them to anyone . A complete ****
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