Yassir

Based on recent customer reviews, Yassir is facing significant customer experience challenges across its grocery delivery operations in South Africa. Customers consistently mention missing or incorrect items, spoilt fresh produce, expired goods, and orders marked as delivered when they were not. A recurring theme is the difficulty of reaching customer support, with shoppers describing unanswered calls, ignored chats, and wasted airtime. Refund delays following cancelled or undelivered orders are widely raised, alongside frustration with finger-pointing between Yassir and third party delivery partners. Isolated mentions praise speedy delivery, but service recovery is the dominant pain point.

Yassir has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked Yassir across 124 total reviews. How is the TrustIndex calculated? →