Yassir
Claimed Business
AI Review Summary
Based on recent customer reviews, Yassir is facing significant customer experience challenges across its grocery delivery operations in South Africa. Customers consistently mention missing or incorrect items, spoilt fresh produce, expired goods, and orders marked as delivered when they were not. A recurring theme is the difficulty of reaching customer support, with shoppers describing unanswered calls, ignored chats, and wasted airtime. Refund delays following cancelled or undelivered orders are widely raised, alongside frustration with finger-pointing between Yassir and third party delivery partners. Isolated mentions praise speedy delivery, but service recovery is the dominant pain point.
Performance(last 12 months):
Trustindex Rating
2.8TrustIndex
2.8
Review Distribution
2|27 Reviews
Jul '25 - Jun '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 08:41
Freshly packed groceries delivered in 30 minutes
Very happy with the service from Yassir Grocery. The app is simple to use, prices are reasonable and delivery was fast. It makes grocery shopping so much easier!
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Anonymous
1 reviews | Active since Jan 2020
24 May 2026, 09:42
Poor Customer Service
Horrible customer service! I ordered at 09:44, I was informed my order would arrive in 40 minutes. I reach out to support, a consultant by the name Nonza Giwu who was taking so long to assist me. She first told me that the driver is outside, and I told her that that’s not what it’s showing on the app. Why lie to me? She ignored my messages and avoided accountability. So disappointing. I had to ask for my order to be refunded. Over 2 hours with no solution? Unacceptable
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Anonymous
1 reviews | Active since Jan 2020
24 May 2026, 09:42
Poor Customer Service
Horrible customer service! I ordered at 09:44, I was informed my order would arrive in 40 minutes. I reach out to support, a consultant by the name Nonza Giwu who was taking so long to assist me. She first told me that the driver is outside, and I told her that that’s not what it’s showing on the app. Why lie to me? She ignored my messages and avoided accountability. So disappointing. I had to ask for my order to be refunded. Over 2 hours with no solution? Unacceptable
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 11:58
Nonsense poor service from yassir
What a *** poor service received..... Ordered online today in the morning, when my groceries was supposed to be sent it stated on the app it was already delivered..... I had to use my R120 airtime to call them and ask about what is happening.... SANDY the consultant said they marked delivered by error I should give them an hour it will be delivered.... After two hours still not delivered.... Mind you my sis missed varsity class because of the delivery that was supposed to be delivered in the morning..... 5min ago I called again using 60 rands airtime now they tell me a different story that it was canceled... Like who cancels delivery for student groceries. I NEED URGENT FEEDBACK ON THIS and the call was dropped when I requested to speak to someone superior...REFERENCE NUMBER:1411733 SANDY she advised that she can't give out surname due to the POPI Act of which I understand but the service on zero..... Someone urgently contact me....
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 11:58
Nonsense poor service from yassir
What a *** poor service received..... Ordered online today in the morning, when my groceries was supposed to be sent it stated on the app it was already delivered..... I had to use my R120 airtime to call them and ask about what is happening.... SANDY the consultant said they marked delivered by error I should give them an hour it will be delivered.... After two hours still not delivered.... Mind you my sis missed varsity class because of the delivery that was supposed to be delivered in the morning..... 5min ago I called again using 60 rands airtime now they tell me a different story that it was canceled... Like who cancels delivery for student groceries. I NEED URGENT FEEDBACK ON THIS and the call was dropped when I requested to speak to someone superior...REFERENCE NUMBER:1411733 SANDY she advised that she can't give out surname due to the POPI Act of which I understand but the service on zero..... Someone urgently contact me....
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