Nonsense poor service from yassir

What a *** poor service received..... Ordered online today in the morning, when my groceries was supposed to be sent it stated on the app it was already delivered..... I had to use my R120 airtime to call them and ask about what is happening.... SANDY the consultant said they marked delivered by error I should give them an hour it will be delivered.... After two hours still not delivered.... Mind you my sis missed varsity class because of the delivery that was supposed to be delivered in the morning..... 5min ago I called again using 60 rands airtime now they tell me a different story that it was canceled... Like who cancels delivery for student groceries. I NEED URGENT FEEDBACK ON THIS and the call was dropped when I requested to speak to someone superior...REFERENCE NUMBER:1411733 SANDY she advised that she can't give out surname due to the POPI Act of which I understand but the service on zero..... Someone urgently contact me....