Poor Customer Service

Horrible customer service! I ordered at 09:44, I was informed my order would arrive in 40 minutes. I reach out to support, a consultant by the name Nonza Giwu who was taking so long to assist me. She first told me that the driver is outside, and I told her that that’s not what it’s showing on the app. Why lie to me? She ignored my messages and avoided accountability. So disappointing. I had to ask for my order to be refunded. Over 2 hours with no solution? Unacceptable