Wealthtec
Verified Business
|4.1|286 Reviews (last 12 months)|Responds in 7h 21m
Wealthtec
Verified Business
|4.1
286 Reviews (last 12 months)
Responds in 7h 21m
Scores reflect the Overall AI Score for each category
Wealthtec
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Wealthtec receives strong praise for individual consultants who guide clients through credit clearance and debt review removal, but faces serious complaints around onboarding misrepresentation, unauthorised debits, refund refusals, and post-payment communication blackouts. Named agents like Katlego, Karabo, and Moipone draw repeated commendations, while sales tactics, hidden fees, and cancellation difficulties drive a recurring pattern of disputes and ombudsman threats.
Replied to 97% of negative reviews
Reply time on negative reviews: 6h 40m
TrustIndex
8.5
Ranking
#10
in Debt Management
Reply Time
7h 21m
NPS Score
1
Recommended: Likely
Replied to 97% of negative reviews
Reply time on negative reviews: 6h 40m
Sep '25 - Aug '26
Based on recent customer reviews, Wealthtec receives strong praise for individual consultants like Katlego, Karabo, Moipone, and Mavis who guide customers through debt review removal and credit clearance, but faces serious complaints around unauthorised debits, refund refusals, poor communication after payment, and aggressive cold-calling. The experience is highly polarised between customers who feel rescued and those who feel misled.
Wealthtec's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name specific consultants such as Katlego, Karabo Aphane, Moipone Mola, Mavis Matsiane, and Natacha Nzimande as patient, professional, and going above and beyond. Many describe stress-free guidance through debt review removal and clear, reassuring explanations during sensitive financial conversations.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2019
On Friday, I received an email from Nomsa Mahlangu, Portfolio Manager: Client Relations. My query was declined, or rather, not properly addressed. I had asked specific questions about the contract conclusion, the 6 months of no communication, and the transcript of the call where the agent promised to call back. I am still being ignored. I still stand on wanting my refund and nothing to do with Wealthtec.
1 reviews | Active since Dec 2019
On Friday, I received an email from Nomsa Mahlangu, Portfolio Manager: Client Relations. My query was declined, or rather, not properly addressed. I had asked specific questions about the contract conclusion, the 6 months of no communication, and the transcript of the call where the agent promised to call back. I am still being ignored. I still stand on wanting my refund and nothing to do with Wealthtec.
1 reviews | Active since May 2026
I received the best service from my portfolio manager, Yolanda . At first, I thought it was a ****, but she kept on promising me everything will be fine .very soon, my credit score will be fine. I thank her for making sure my unifi account is paid up
1 reviews | Active since May 2026
I received the best service from my portfolio manager, Yolanda . At first, I thought it was a ****, but she kept on promising me everything will be fine .very soon, my credit score will be fine. I thank her for making sure my unifi account is paid up
1 reviews | Active since May 2026
The company is helping me a lot the service they gave me is amazing the staff is so good they know what they're doing they are so friendly and calm even the switch board they are so helpful and friendly
1 reviews | Active since Dec 2019
I will continue posting publicly until my money is refunded. I’m still waiting for a transcript proving that I completed a contract with your agent. I don’t understand how you can debit someone’s account after six months of silence. I have no contract with your company and I demand a refund. Do not ask me to contact you again. I already did, and my case was handled by an extremely rude agent.
1 reviews | Active since Dec 2019
I will continue posting publicly until my money is refunded. I’m still waiting for a transcript proving that I completed a contract with your agent. I don’t understand how you can debit someone’s account after six months of silence. I have no contract with your company and I demand a refund. Do not ask me to contact you again. I already did, and my case was handled by an extremely rude agent.
The most common complaint about Wealthtec, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring pattern of customers being ignored after payment is collected. Emails go unanswered for weeks, portfolio managers like Mmathapelo and Lindiwe are reported as consistently unavailable, and callbacks are promised but rarely delivered. Escalations to managers like Marius reportedly fail.
Wealthtec scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.8); their weakest is Onboarding & Fees (2). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Wealthtec has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 286 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 6 hours 40 min. Hellopeter has tracked Wealthtec across 341 total reviews. How is the TrustIndex calculated? →