SS
Shaz S
Active since Dec 2019
16
Reviews
0
Industries
Reviews
16 reviews2 weeks ago
No feedback / NO REFUND
On Friday, I received an email from Nomsa Mahlangu, Portfolio Manager: Client Relations. My query was declined, or rather, not properly addressed. I had asked specific questions about the contract conclusion, the 6 months of no communication, and the transcript of the call where the agent promised to call back. I am still being ignored. I still stand on wanting my refund and nothing to do with Wealthtec.
9 replies
3 weeks ago
Appalling service. Refund demand
I will continue posting publicly until my money is refunded. I’m still waiting for a transcript proving that I completed a contract with your agent. I don’t understand how you can debit someone’s account after six months of silence. I have no contract with your company and I demand a refund. Do not ask me to contact you again. I already did, and my case was handled by an extremely rude agent.
2 replies
1 month ago
Refund Request to no service agreed to
I never signed a contract with Wealthtec, yet my account was debited. When I asked for proof of agreement(a call transcript) an Onthatile agent was extremely rude. Since no contract was completed and no communication from wealthtec since November 2025 and I didn’t want the service, I’m demanding a refund. I’ll keep posting and leaving negative reviews until this is resolved.
1 reply
7 months ago
Policy lapsed but SFS still accepting payments
My mother has been a member of SFS in Diepkloof since 2013 or 2014. Unfortunately, due to unforeseen circumstances last year, she missed a few payments. However, she consistently contacted SFS to find out how she could rectify the missed payments, and has been making payments ever since. In August, she called again to check on her policy status and was informed that there were still outstanding months — but no mention was made of the policy having lapsed. However, when she called yesterday and spoke with Violet, she was told that the policy had lapsed. When my mother asked when this occurred, Violet said she was unsure and could not provide a specific date. Our concern is: if the policy had lapsed, why was there no official communication — such as an SMS or email — informing her of this? And more importantly, why was SFS still accepting payments if the policy was no longer active? As per South African law, insurance providers are regulated by the Financial Sector Conduct Authority and the Insurance Act 18 of 2017. This Act requires insurers to act in good faith and treat policyholders fairly. Accepting payments on a lapsed policy without notifying the policyholder or providing coverage could potentially constitute an unfair business practice. We trust that Mr. Morena will be able to provide clarity on this matter and ensure that my mother is refunded for any payments made after the policy had lapsed. We also hope that the system will reflect accurate notes and that communication with clients will be improved moving forward.
0 replies
9 months ago
Smaller feet size
Hey Refinery Clothing Store, I just wanted to applaud you on the amazing pieces you're selling. Your store is really putting out some great vibes and gorgeous clothes. One suggestion I had was to consider adding smaller sizes, like a size 2, to cater to customers with smaller feet or specific fit preferences. Thanks
0 replies
15 months ago
Poor Treatment by Store cashier and Manager: Lack of Customer Experience and Respect
I am writing to express my extreme disappointment and frustration with the appalling service I received from one of your cashiers by the name of Juddy today at your China Town Mall Midrand branch. 2 Alexandra Ave, Halfway House Estate, Midrand, 1685 is the store address to look into. The cashier, who unfortunately did not have a name tag, was not only unprofessional but also extremely rude. When I politely asked her a question about my purchase, she responded with attitude and began shouting at me in front of her colleagues. I was taken aback by her behavior and felt disrespected and embarrassed. To make matters worse, when I reported the incident to the store manager, I was met with a lack of concern and indifference. The manager seemed unconcerned with the cashier's behavior and did not apologize or offer any resolution. Worst of all the Manager didn't even know the cashiers name. I had to get it from my purchase receipt. I also find it unacceptable that a member of your staff would treat a customer with such disrespect, and even more disturbing that the store manager would not take my complaint seriously. As a customer, I expect to be treated with respect and dignity, especially when I am reporting a concern. The fact that neither the cashier nor the manager met these basic expectations is alarming and has led me to question whether I will continue to shop at your store. I hope that you will take immediate action to address this issue, including providing additional training to your staff on customer service and ensuring that your managers are equipped to handle customer complaints in a professional and courteous manner. I look forward to hearing from you soon and learning about the steps you will take to address this incident.
0 replies
18 months ago
KFC Maponya mall - Worst customer experience ever
I have had it with KFC Maponya mall and their appalling service delivery. The last time I ordered I found a cotton fabric in my meal. Today I placed an order again and it's missing a drink. How is it that the menu shows a meal with a cappy juice but when delivered the juice is not there. Poor Uber driver didn't even know what to say.
0 replies
25 months ago
Appauling service from cashier and disrespectful store manager
Today my husband and I went to boxer liqour in Braamfischerville at Cnr Amandla Boulevard and freedom drive. As we got to the counter we inquired on if our drinks were charged on offer special or not since the price was too high. The rude cashier told us straight to our face to take out our phones and use calculators next time we make purchases worst of all rolling her eyes towards us. We asked to speak to the store manager and a guy by the name of Kingsly(refused to give his surname) laughed at us when we reported the matter. While we were still reporting this matter the security came upfront and said "this is the 3rd or 4th complaint about this cashier. Honestly you would swear the manager Kingsley and the cashier are in some sort of relation. I want to know is this the customer service people should be recieving? Are we coming to your store to lend products or bring money? I need this to be taken further and for this two to be dealt with. The service given was appauling and very disrespectful. What happened to customer service or were this two not given training on how to treat customers? Looking forward to feedback on action taken or I shall take this matter further.
0 replies
30 months ago
Debonairs Maponya has ****ty service, robed me what I ordered and paid for.
I have never received such an appalling service. I placed an order online today at 16:16. was told that it will take 45minutes for delivery. An hour passed without any delivery. Sad part is when I contacted the call center I spoke to Patricia who doesn't even have call etiquettes. when I requested to speak to her superior she straight up and said " I don't know my superiors name, It has only been two days I have started here".. Like are you being serious right now? To add to the ****ty service I received, My order was delivered COLD, and NO sauce for my cheezy potato Shotz which I paid for. The poor driver also seemed confused.
0 replies
36 months ago
Nonsense Hotpot spicy rice
Nandos Mall of Africa. I don't even know where to start because im appalled. My husband went and bought me hotpot with spicy rice. The food looks like it was leftovers from other customers plates and were gathered together to make my meal. The taste is awful like i was chewing rice with a pinch of soil. The chicken looks like it was minced. The presentation is just horrible. I honestly regret buying it cause with all the meals i have bought from Nandos this is meal looks and tastes as if it was prepared by my 3years old child...
0 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (93.75%)