TrustIndex
0.0
Score
Ranking
#16
in Funeral Services
NPS Score
0
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Policy lapsed but SFS still accepting payments
My mother has been a member of SFS in Diepkloof since 2013 or 2014. Unfortunately, due to unforeseen circumstances last year, she missed a few payments. However, she consistently contacted SFS to find out how she could rectify the missed payments, and has been making payments ever since. In August, she called again to check on her policy status and was informed that there were still outstanding months — but no mention was made of the policy having lapsed. However, when she called yesterday and spoke with Violet, she was told that the policy had lapsed. When my mother asked when this occurred, Violet said she was unsure and could not provide a specific date. Our concern is: if the policy had lapsed, why was there no official communication — such as an SMS or email — informing her of this? And more importantly, why was SFS still accepting payments if the policy was no longer active? As per South African law, insurance providers are regulated by the Financial Sector Conduct Authority and the Insurance Act 18 of 2017. This Act requires insurers to act in good faith and treat policyholders fairly. Accepting payments on a lapsed policy without notifying the policyholder or providing coverage could potentially constitute an unfair business practice. We trust that Mr. Morena will be able to provide clarity on this matter and ensure that my mother is refunded for any payments made after the policy had lapsed. We also hope that the system will reflect accurate notes and that communication with clients will be improved moving forward.
1 reviews | Active since Jan 2020
Policy lapsed but SFS still accepting payments
My mother has been a member of SFS in Diepkloof since 2013 or 2014. Unfortunately, due to unforeseen circumstances last year, she missed a few payments. However, she consistently contacted SFS to find out how she could rectify the missed payments, and has been making payments ever since. In August, she called again to check on her policy status and was informed that there were still outstanding months — but no mention was made of the policy having lapsed. However, when she called yesterday and spoke with Violet, she was told that the policy had lapsed. When my mother asked when this occurred, Violet said she was unsure and could not provide a specific date. Our concern is: if the policy had lapsed, why was there no official communication — such as an SMS or email — informing her of this? And more importantly, why was SFS still accepting payments if the policy was no longer active? As per South African law, insurance providers are regulated by the Financial Sector Conduct Authority and the Insurance Act 18 of 2017. This Act requires insurers to act in good faith and treat policyholders fairly. Accepting payments on a lapsed policy without notifying the policyholder or providing coverage could potentially constitute an unfair business practice. We trust that Mr. Morena will be able to provide clarity on this matter and ensure that my mother is refunded for any payments made after the policy had lapsed. We also hope that the system will reflect accurate notes and that communication with clients will be improved moving forward.
1 reviews | Active since Jan 2020
Best Service.
I Don't have enough words to thank you for your service and what you did for my family. The quick response, continuous check-in and feedback to my family from the staff was so professional. I am still in awe of the teams kindness and compassion shown to us during this difficult time. Thato and Tlotli Thank you so much.
1 reviews | Active since Jan 2020
Best Service.
I Don't have enough words to thank you for your service and what you did for my family. The quick response, continuous check-in and feedback to my family from the staff was so professional. I am still in awe of the teams kindness and compassion shown to us during this difficult time. Thato and Tlotli Thank you so much.
1 reviews | Active since Jan 2020
FAILER TO PAYOUT
My name is Anna Kwinda, I took out a policy with sfs style funeral in Diepkloof Soweto policy number sty-14596. When I took out the cover I was told I could cover all my extended members who reside in Lesotho and the policy will payout. Now my mother has passed on and they refuse to pay, I've submitted all required documents that they requested and now I'm told they don't cover people from outside the country. When the the MD jeff was contacted by my family member to assist , he was rude and dismissive and told us the policy holder must come talk to him even after being told the policy holder was in Lesotho for the burial of her mother and awaiting the payout since she submitted all required documents before she left. He didn't even care about that. Could you kindly assist in this matter
1 reviews | Active since Jan 2020
FAILER TO PAYOUT
My name is Anna Kwinda, I took out a policy with sfs style funeral in Diepkloof Soweto policy number sty-14596. When I took out the cover I was told I could cover all my extended members who reside in Lesotho and the policy will payout. Now my mother has passed on and they refuse to pay, I've submitted all required documents that they requested and now I'm told they don't cover people from outside the country. When the the MD jeff was contacted by my family member to assist , he was rude and dismissive and told us the policy holder must come talk to him even after being told the policy holder was in Lesotho for the burial of her mother and awaiting the payout since she submitted all required documents before she left. He didn't even care about that. Could you kindly assist in this matter
1 reviews | Active since Jan 2020
Bad service... Misleading and they cannot be trusted
I lost a loved one and I have a policy with them... So now they don't want to payout. My policy no is 210045 and they are making me run around for nothing.. I called the first time to submit docs and they told me I must pay R530 then funds will be released... They didn't pay out I then called spoke to another lady who said they will callme back they need to check... Then again a guy called sifiso said I need to again pay the total amount of R494 then the money will be release but I now need to pay at their offices not in their account as I did before... Today when we went they are now telling us that the policy has lapsed so where is the money I payed before R534 where is it going to... I need a refund... I have even made a loan to contribute to the funeral thinking when I get money from policy I will pay it off... But they refuse.. I just want my money back since the policy has lapsed
1 reviews | Active since Jan 2020
Bad service... Misleading and they cannot be trusted
I lost a loved one and I have a policy with them... So now they don't want to payout. My policy no is 210045 and they are making me run around for nothing.. I called the first time to submit docs and they told me I must pay R530 then funds will be released... They didn't pay out I then called spoke to another lady who said they will callme back they need to check... Then again a guy called sifiso said I need to again pay the total amount of R494 then the money will be release but I now need to pay at their offices not in their account as I did before... Today when we went they are now telling us that the policy has lapsed so where is the money I payed before R534 where is it going to... I need a refund... I have even made a loan to contribute to the funeral thinking when I get money from policy I will pay it off... But they refuse.. I just want my money back since the policy has lapsed
1 reviews | Active since Jan 2020
Day light *******
I have a policy with style funeral in Diepkloof zone 5, I've skipped one payment over a period of a year. The policy was increased from R465 to R550 but without communication via SMS or email. Yet I do get SMS and updates but never received one for an annual increase nor was it explained. I didn't even get the ladys name who was assisting me, she couldn't even calculate how much I owe, she kept asking me what's 79+79, if she is clueless about the increase and couldn't explain or give a solution instead I have to pay Close too R2000 to make sure the policy remains active. She was so cold yet they offer a service to the community and they complain when we don't support black business cause of the poor service lack of empathy and product knowledge. I was willing to keep the policy open but can't afford to pay a once off pay payment of nearly R2000, if it was split arrangements to be made. They enjoy taking our money but quick to turn a.blind eye when we need assistance.
1 reviews | Active since Jan 2020
Day light *******
I have a policy with style funeral in Diepkloof zone 5, I've skipped one payment over a period of a year. The policy was increased from R465 to R550 but without communication via SMS or email. Yet I do get SMS and updates but never received one for an annual increase nor was it explained. I didn't even get the ladys name who was assisting me, she couldn't even calculate how much I owe, she kept asking me what's 79+79, if she is clueless about the increase and couldn't explain or give a solution instead I have to pay Close too R2000 to make sure the policy remains active. She was so cold yet they offer a service to the community and they complain when we don't support black business cause of the poor service lack of empathy and product knowledge. I was willing to keep the policy open but can't afford to pay a once off pay payment of nearly R2000, if it was split arrangements to be made. They enjoy taking our money but quick to turn a.blind eye when we need assistance.
1 reviews | Active since Jan 2020
Shame on you SFS!
Having to relive the appalling treatment from SFS is heartbreaking. What they did to the Moholo family on 20th April 2024 will remain an emotional scar that will never heal. When a family has lost a loved one, as a funeral home, your priority should be to make things easy for them by simply providing a service that was paid for. SFS made it HELL. We had to keep calling to ask about things that were promised as per the package paid for. We paid for a VIP mobile toilet that only arrived at 2 pm on the day of the funeral. This is after we had to continuously call. Fikile, the consultant who was supposed to be helping us ignored calls and messages when we would try get clarity about mundane things like chairs. I called her to let her know that the toilets that were delivered on Friday afternoon (a day before the funeral) had an awful smell, she said she would look into it. She didn’t. At this point, we had lost hope of ever getting anything sorted by SFS. Additionally, they changed the cars they were supposed to initially send so we had to look for alternative transport to accommodate family. As though this fracas wasn’t enough, they topped it off when we got to the cemetery. The tiny army green tent that looked like it was for an outreach programme was full of people who were also burying a loved one. We had nowhere to stand or sit. We got lost because the he**** was trying to buy time and not drive to where this tent was. There was confusion because they had booked two funerals at one spot. We had to wait for the other funeral to end. Family had no chairs to sit on. It was a MESS. The carpet was dirty and worn out. A painful experience I don’t wish on anyone. The Moholo family is yet to heal from the unjust, undignified way SFS treated them during a difficult time. It is so disappointing that a black owners business would do this, knowing how important a dignified funeral is to us as a people. Shame on you SFS!
1 reviews | Active since Jan 2020
Shame on you SFS!
Having to relive the appalling treatment from SFS is heartbreaking. What they did to the Moholo family on 20th April 2024 will remain an emotional scar that will never heal. When a family has lost a loved one, as a funeral home, your priority should be to make things easy for them by simply providing a service that was paid for. SFS made it HELL. We had to keep calling to ask about things that were promised as per the package paid for. We paid for a VIP mobile toilet that only arrived at 2 pm on the day of the funeral. This is after we had to continuously call. Fikile, the consultant who was supposed to be helping us ignored calls and messages when we would try get clarity about mundane things like chairs. I called her to let her know that the toilets that were delivered on Friday afternoon (a day before the funeral) had an awful smell, she said she would look into it. She didn’t. At this point, we had lost hope of ever getting anything sorted by SFS. Additionally, they changed the cars they were supposed to initially send so we had to look for alternative transport to accommodate family. As though this fracas wasn’t enough, they topped it off when we got to the cemetery. The tiny army green tent that looked like it was for an outreach programme was full of people who were also burying a loved one. We had nowhere to stand or sit. We got lost because the he**** was trying to buy time and not drive to where this tent was. There was confusion because they had booked two funerals at one spot. We had to wait for the other funeral to end. Family had no chairs to sit on. It was a MESS. The carpet was dirty and worn out. A painful experience I don’t wish on anyone. The Moholo family is yet to heal from the unjust, undignified way SFS treated them during a difficult time. It is so disappointing that a black owners business would do this, knowing how important a dignified funeral is to us as a people. Shame on you SFS!