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Nando's
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Nando's is showing significant strain across nearly every dimension of its customer experience. Customers describe repeated order errors, dry chicken with missing sauce, slow drive-thru and delivery times, rude staff and managers, and several alarming hygiene incidents involving pests and undercooked meat. Isolated branches earn praise for friendly service, but the overall pattern points to inconsistent execution and weak complaints handling.
TrustIndex
2.8
Ranking
#6
in Restaurants
NPS Score
-49
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Nando's is showing significant strain across nearly every dimension of its customer experience. Customers describe repeated order errors, dry chicken with missing sauce, slow drive-thru and delivery times, rude staff and managers, and several alarming hygiene incidents involving pests and undercooked meat. Isolated branches earn praise for friendly service, but the overall pattern points to inconsistent execution and weak complaints handling.
The most common complaint about Nando's, based on Hellopeter's AI analysis of recent customer reviews, is Order Accuracy & Delivery. Order Accuracy & Delivery (1.0) is the most damaged theme. Customers report missing items, wrong flavours, app orders marked delivered but never received, drivers demanding cash, refunds delayed for weeks, and repeated failures to contact a driver. App and call centre handoffs leave customers stranded.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
It was for the 3rd time I went there and every single time I find myself being behind an Indian person, I'm not to sure if its a racial thing or what however everytime I get burnt meat. Yesterday I took time to actually check if it was like the last time & yes it was! Nonkosi the employee even looked @ me with her eyes shying away confirming my spceulations that it might be a racial thing, cause wow. Can I please not be chased away for in equality it's not fair to us the blacks supporting other black employees.
1 reviews | Active since Jan 2020
It was for the 3rd time I went there and every single time I find myself being behind an Indian person, I'm not to sure if its a racial thing or what however everytime I get burnt meat. Yesterday I took time to actually check if it was like the last time & yes it was! Nonkosi the employee even looked @ me with her eyes shying away confirming my spceulations that it might be a racial thing, cause wow. Can I please not be chased away for in equality it's not fair to us the blacks supporting other black employees.
1 reviews | Active since Jan 2020
Ordered a 1/4 chicken leg hot with a side of Mac n Cheese. 1. The 1/4 chicken was the TINIEST piece of chicken on earth! Looks like they used a pre mature chicken. It lacked sauce and was partially burnt! 2. The Mac n Cheese, ABSOLUTE GARBAGE!!! overdone macaroni, ZERO cheese, no taste AT ALL! What NONSENSE!!! Worst yet, expensive. I am HIGHLY underwhelmed by the food I got. YUK! Why do your take away meals ALWAYS have issues!!!! FIX this nonsense!
1 reviews | Active since Jan 2020
Ordered a 1/4 chicken leg hot with a side of Mac n Cheese. 1. The 1/4 chicken was the TINIEST piece of chicken on earth! Looks like they used a pre mature chicken. It lacked sauce and was partially burnt! 2. The Mac n Cheese, ABSOLUTE GARBAGE!!! overdone macaroni, ZERO cheese, no taste AT ALL! What NONSENSE!!! Worst yet, expensive. I am HIGHLY underwhelmed by the food I got. YUK! Why do your take away meals ALWAYS have issues!!!! FIX this nonsense!
1 reviews | Active since Jan 2020
I am extremely disappointed by the poor service received at Nando’s Nelspruit Crossing today. Upon arrival, we were initially assisted by a staff member named Gcebisile, who displayed a rude and dismissive attitude from the onset. As we were a group of 8 people and expected to place a large order, I politely requested that she assist us by taking the order at the table once we were ready. She refused and stated that she would only do so if I gave her a tip. No policy supporting such a condition was communicated or shown to me. Due to her refusal, I proceeded to place the order myself at the counter. When the food arrived, insufficient plates were provided for the table. Upon requesting additional plates, Gcebisile again responded with attitude and stated that the plates provided were enough and that we would not receive more. I then informed her that I intended lodging a HelloPeter complaint due to her conduct and poor customer service. Her response was dismissive, and she simply said “okay” before walking away. To make matters worse, while we were still dining, the staff members began loudly singing and creating unnecessary noise throughout the restaurant, which disrupted our dining experience. This incident occurred approximately between 12:05 pm and 12:25 pm, and can be verified through the store’s CCTV footage. Interestingly, when I took out my phone to record the behaviour, the singing immediately stopped. The conduct displayed by the staff reflects a serious lack of professionalism, customer service training, and understanding of Treating Customers Fairly (TCF) principles. It also raises concerns regarding the management of this branch, as the environment appears poorly supervised and lacking accountability. I trust that this complaint will be taken seriously and that the relevant staff members, including management, will receive proper training and corrective intervention to prevent similar incidents from recurring.
1 reviews | Active since Jan 2020
I am extremely disappointed by the poor service received at Nando’s Nelspruit Crossing today. Upon arrival, we were initially assisted by a staff member named Gcebisile, who displayed a rude and dismissive attitude from the onset. As we were a group of 8 people and expected to place a large order, I politely requested that she assist us by taking the order at the table once we were ready. She refused and stated that she would only do so if I gave her a tip. No policy supporting such a condition was communicated or shown to me. Due to her refusal, I proceeded to place the order myself at the counter. When the food arrived, insufficient plates were provided for the table. Upon requesting additional plates, Gcebisile again responded with attitude and stated that the plates provided were enough and that we would not receive more. I then informed her that I intended lodging a HelloPeter complaint due to her conduct and poor customer service. Her response was dismissive, and she simply said “okay” before walking away. To make matters worse, while we were still dining, the staff members began loudly singing and creating unnecessary noise throughout the restaurant, which disrupted our dining experience. This incident occurred approximately between 12:05 pm and 12:25 pm, and can be verified through the store’s CCTV footage. Interestingly, when I took out my phone to record the behaviour, the singing immediately stopped. The conduct displayed by the staff reflects a serious lack of professionalism, customer service training, and understanding of Treating Customers Fairly (TCF) principles. It also raises concerns regarding the management of this branch, as the environment appears poorly supervised and lacking accountability. I trust that this complaint will be taken seriously and that the relevant staff members, including management, will receive proper training and corrective intervention to prevent similar incidents from recurring.
1 reviews | Active since Jan 2020
I'm writing this review simply because I've had enough of the poor service and sheer stupidity at how Nando's, particularly Nando's Montclair, Durban is being run. While the food isn't nearly as up to spec as how good Nando's used to be years ago, but it can barely compare to other Nando's branches in other areas. My biggest complaint is the fact that the store plays music so loudly, that you cannot hear the cashier, and the cashier cannot hear you, so they end up getting your order wrong. Clearly all the people this company has employed from low level management all the way to upper level management, are all mentally handicapped. I have no quarrel with music being played, but when its played so loudly that you cannot hear a person right next to you, clearly customer satisfaction isn't their primary goal but rather being stupid is. We do not go to Nando's to hear club-level loud music, we're trying to order food. Please try to get it right, I know it's really hard.
1 reviews | Active since Jan 2020
I'm writing this review simply because I've had enough of the poor service and sheer stupidity at how Nando's, particularly Nando's Montclair, Durban is being run. While the food isn't nearly as up to spec as how good Nando's used to be years ago, but it can barely compare to other Nando's branches in other areas. My biggest complaint is the fact that the store plays music so loudly, that you cannot hear the cashier, and the cashier cannot hear you, so they end up getting your order wrong. Clearly all the people this company has employed from low level management all the way to upper level management, are all mentally handicapped. I have no quarrel with music being played, but when its played so loudly that you cannot hear a person right next to you, clearly customer satisfaction isn't their primary goal but rather being stupid is. We do not go to Nando's to hear club-level loud music, we're trying to order food. Please try to get it right, I know it's really hard.
1 reviews | Active since Jan 2020
Lonehill branch is completely useless. Spoke to the owner Mohanmed a few months ago regarding lack of extra sauce. He told me to tell the staff to add Extra sauce whenever I visit. He now denies this and makes staff ridicule me. Staff shouted at me and told me I am lying. Yesterday, I had to take a refund and go to Broadacres who satisfied my order. If in the area, decide which is best.
1 reviews | Active since Jan 2020
Lonehill branch is completely useless. Spoke to the owner Mohanmed a few months ago regarding lack of extra sauce. He told me to tell the staff to add Extra sauce whenever I visit. He now denies this and makes staff ridicule me. Staff shouted at me and told me I am lying. Yesterday, I had to take a refund and go to Broadacres who satisfied my order. If in the area, decide which is best.
1 reviews | Active since Jan 2020
SINCE NO-ONE IS RESPONDING VIA EMAIL HOPEFULLY THIS WILL SOMEWHAT GET ME A RESPONSE AS THIS HAS BEEN DRAGGING SINCE 29.04.2026 I WAS ASKED FOR MY BANKING DETAILS 30.04.2026 I WAS THEN ONLY CALLED 07.05.2026 TO BE TOLD SOMEONE WILL CONTACT ME THE NEXT DAY WITH REGARDS TO MY REFUND SINCE THE PERSON WHO DEALS WITH THE REFUNDS WAS NOT AT WORK NO-ONE CONTACTED ME THEREAFTER. I HAVE ATTACHED ALL THE SCREENSHOTS. THIS IS THE WORST SERVICE I HAVE EVER RECEIVED.
1 reviews | Active since Jan 2020
SINCE NO-ONE IS RESPONDING VIA EMAIL HOPEFULLY THIS WILL SOMEWHAT GET ME A RESPONSE AS THIS HAS BEEN DRAGGING SINCE 29.04.2026 I WAS ASKED FOR MY BANKING DETAILS 30.04.2026 I WAS THEN ONLY CALLED 07.05.2026 TO BE TOLD SOMEONE WILL CONTACT ME THE NEXT DAY WITH REGARDS TO MY REFUND SINCE THE PERSON WHO DEALS WITH THE REFUNDS WAS NOT AT WORK NO-ONE CONTACTED ME THEREAFTER. I HAVE ATTACHED ALL THE SCREENSHOTS. THIS IS THE WORST SERVICE I HAVE EVER RECEIVED.
Nando's scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Restaurants, compared to the Restaurants industry average of 1.3. Their strongest theme is Food Quality (1.2); their weakest is Order Accuracy (1). The top AI-rated Restaurants business on Hellopeter is Pedros Chicken (1.3). How is the AI Score calculated? →
Nando's has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 252 reviews in the last 12 months. Hellopeter has tracked Nando's across 6,642 total reviews. How is the TrustIndex calculated? →