VK
Velheminah K
Active since Jun 2020
5
Reviews
0
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Reviews
5 reviews4 weeks ago
Horrible service at Nando's Nelspruit crossing
I am extremely disappointed by the poor service received at Nando’s Nelspruit Crossing today. Upon arrival, we were initially assisted by a staff member named Gcebisile, who displayed a rude and dismissive attitude from the onset. As we were a group of 8 people and expected to place a large order, I politely requested that she assist us by taking the order at the table once we were ready. She refused and stated that she would only do so if I gave her a tip. No policy supporting such a condition was communicated or shown to me. Due to her refusal, I proceeded to place the order myself at the counter. When the food arrived, insufficient plates were provided for the table. Upon requesting additional plates, Gcebisile again responded with attitude and stated that the plates provided were enough and that we would not receive more. I then informed her that I intended lodging a HelloPeter complaint due to her conduct and poor customer service. Her response was dismissive, and she simply said “okay” before walking away. To make matters worse, while we were still dining, the staff members began loudly singing and creating unnecessary noise throughout the restaurant, which disrupted our dining experience. This incident occurred approximately between 12:05 pm and 12:25 pm, and can be verified through the store’s CCTV footage. Interestingly, when I took out my phone to record the behaviour, the singing immediately stopped. The conduct displayed by the staff reflects a serious lack of professionalism, customer service training, and understanding of Treating Customers Fairly (TCF) principles. It also raises concerns regarding the management of this branch, as the environment appears poorly supervised and lacking accountability. I trust that this complaint will be taken seriously and that the relevant staff members, including management, will receive proper training and corrective intervention to prevent similar incidents from recurring.
1 reply
4 months ago
Disgusting customer service from Hungry lion JHB Inner
I received the most disgusting customer service from the manager or supervisor of Hungry Lion JHB Inner. I specified when I placed my order that I wanted a side breast and drumstick and the cashier said okay, when I collected my order I found that they put something different. I asked for them to change and put what I requested, the so called manager or supervisor rude lady put the wrong thing again. When I asked them to correct it, they said it's the procedure. I asked for a senior given that I was not told that when I placed my order, the rude lady was called. Firstly she didn't greet me and when I tried to tell her my query she said "just ask for the pieces you want and stop complaining". I tried to tell her what I take issue with she just walked away. Hungry Lion if these are the kind of leaders that you employ clearly you don't take your business seriously. Customer service should be something prioritised on. If you do address her and she disputes this. Contact me on 0670667505, I am willing to rely this even in her presence. If you not sure of who she is, ask who was in charge on this day. She was wearing a grey golf t-shirt, she looks like she is in her mid forties. My order number was 1490, taxi invoice number 4090217540
1 reply
49 months ago
CAPITEC BANK, CAPE TOWN ADDERLEY STREET WORST CONSULTANT
I am really disappointed and hurt by the kind of service I received from a Capitec Bank consultant on the 24th of May 2022, at the Cape Town Adderley street branch. I am only complaining today (31 May 2022) because I just come to realize that his service was far worse than what I thought. I was assisted by a male on teller 4. I went to the branch to activate the app on my new phone. He acted as if he was doing me a favour. When I told him what I am there for he asked if I have data I said no, then he rudely replied by saying that is why the app is not working. I told him that I was using data when I attempted to activate the app then he just looked at me as if I am stupid. When I needed to put my fingerprint on the machine, he just pointed to the machine then I had to figure out what I need to do. Also when he was capturing my fingerprints I had to keep on looking out for the light so that I knew when to remove the finger because he was just not in a talking mood. To make matters worse, I forgot my ID book at the branch, he didn’t even have the decency to call me to inform me of that. I wonder if I stayed far from Cape Town and I was just in town for that day, then it means that I was supposed to then travel to go collect my ID when he could’ve just called me on the very same day. Today as I was looking for my ID book I decided to hesitantly go check at the branch, where it was taken out and handed to me. I asked to speak to the manager there I was told that she is busy. I left my contact details for her to contact me, it has been over 2 hour since I have been waiting to be contacted. I hope he will be called to order and be taken for a Customer Service refresher course and Treating Client Fairly training.
1 reply
58 months ago
HORRIBLE SERVICE FROM THE DRIVER, LOADING GUY AND THE CASHIER GIRL AT BOSMAN STATION
I got the worst service ever. I am no longer using this bus. The driver took off 5 minutes before because I wanted to go to the toilet. I had to run after the bus as he drove off. He turned me into a laughing stock only for hin to stop on the other side and come call me. The loading guy and the office cashier rudely said it serves me right and made me a joke. I am never ever using this horrible excuse for a bus. The bus was from Pretoria at 17h00 to Cape Town. I sent an email to their customer service I hope these people will be called to order and I want an apology from them. I hate Eldo Couches with a passion.
0 replies
73 months ago
MRPmobile Bellville, Big up!
I went to buy a phone from Mr Price in Bellville. The lady who was assisting me gave me an excellent service, I feel sad to have forgotten her name. She was friendly and down to earth. Can we get more customer service like that please? Please tell her that the customer who bought two phones on the 28th of May 2020 says she is a STAR...
2 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (80%)