Vuse

Based on recent customer reviews, Vuse is facing significant customer experience challenges across both its online ordering channel and physical kiosk network. Customers consistently mention frustration with delayed deliveries, unanswered support emails, and prolonged refund processes. A recurring theme is dissatisfaction with product reliability, particularly leaking pods, devices that fail to charge, and concerns around flavour reformulations and expired stock. Kiosk interactions are frequently described as unhelpful or dismissive, especially around exchanges and promotional vouchers. A smaller group of loyal customers praise specific store staff, newer device improvements, and the role Vuse has played in helping them quit smoking.

Vuse has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. They reply to 100% of negative reviews, typically within .