SS
Sandeep S
1 reviews | Active since May 2026
04 May 2026, 13:55
Payment made for online order no delivery
I placed an order on the 23 April 2026 for close to R1200.00. It hasn't been shipped and today is the 4 May 2026. Their website says shipping between 1 to 3 business days.
I sent numerous email enquiries and recieved automated responses advising that feedback would be provided in 48 hours.
No feedback via email whatsoever.
My order number is ***.
If you don't intend on delivering the products to me of which I made payment, please can you process my refund.
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Replies (3)0
Replies (3)
Vuse's replyOfficial
05 May 2026, 14:13Hi Sandeep, thank you for reaching out to us! We acknowledge that you have placed an order; however, we have identified that it did not synchronise with our supply chain system. This discrepancy has been escalated to our IT department for resolution.
We sincerely apologise for any inconvenience this situation may have caused. We can confirm that your order has been collected by Courier IT. We will update you via our careline with the tracking link.
We sincerely apologise for any inconvenience this situation may have caused. We can confirm that your order has been collected by Courier IT. We will update you via our careline with the tracking link.
Best regards,
Vuse's reply05 May 2026, 14:13
Official
Hi Sandeep, thank you for reaching out to us! We acknowledge that you have placed an order; however, we have identified that it did not synchronise with our supply chain system. This discrepancy has been escalated to our IT department for resolution.
We sincerely apologise for any inconvenience this situation may have caused. We can confirm that your order has been collected by Courier IT. We will update you via our careline with the tracking link.
We sincerely apologise for any inconvenience this situation may have caused. We can confirm that your order has been collected by Courier IT. We will update you via our careline with the tracking link.
Best regards,
SS
Sandeep S's updateReviewer Update
06 May 2026, 09:10Respectfully, you are still lying. I haven't received any confirmation of delivery via WhatsApp or email with a tracking link. Please see attached chat correspondence from the 04 May 2026. None of this has taken place. I have been asking for a refund in view of your inability to deliver. Please process my refund instead.Screenshot_***.jpg 390.6 KB
SS
Sandeep S's update06 May 2026, 09:10
Reviewer Update
Respectfully, you are still lying. I haven't received any confirmation of delivery via WhatsApp or email with a tracking link. Please see attached chat correspondence from the 04 May 2026. None of this has taken place. I have been asking for a refund in view of your inability to deliver. Please process my refund instead.Screenshot_***.jpg 390.6 KB
SS
Sandeep S's updateReviewer Update
06 May 2026, 09:10Respectfully, you are still lying. I haven't received any confirmation of delivery via WhatsApp or email with a tracking link. Please see attached chat correspondence from the 04 May 2026. None of this has taken place. I have been asking for a refund in view of your inability to deliver. Please process my refund instead.Screenshot_***.jpg 390.6 KB
Remove
Screenshot_***.jpg
390.6 KB
SS
Sandeep S's update06 May 2026, 09:10
Reviewer Update
Respectfully, you are still lying. I haven't received any confirmation of delivery via WhatsApp or email with a tracking link. Please see attached chat correspondence from the 04 May 2026. None of this has taken place. I have been asking for a refund in view of your inability to deliver. Please process my refund instead.Screenshot_***.jpg 390.6 KB
Remove
Screenshot_***.jpg
390.6 KB