Vasco Connect
Claimed Business
AI Review Summary
Based on recent customer reviews, Vasco Connect is drawing strong dissatisfaction from customers who signed up for MTN contracts, fibre, and device deals through their sales channel. A recurring theme is unresponsive support across calls, emails, and WhatsApp, with customers consistently mentioning difficulty cancelling within cooling-off periods and unexpected cancellation fees. Many reviewers describe misleading sales practices, undisclosed terms, missing promotional items, and delayed SIM activations or deliveries. Some highlight that while the underlying products may be appealing, the sales accuracy, follow-through, and after-sales service are damaging trust in the brand.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.2|18 Reviews
Jul '25 - Jun '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 12:49
Absolute nightmare! ******* billing after cancellation, zero communication, and daylight *******!
If I could give VA Connect zero stars, or negative stars, I would. Dealing with this company has been an absolute nightmare. They are completely ***********, or they are intentionally running a billing ****. I cancelled my contract within the legal 7-day cooling-off period all the way back in February 2026. The devices were physically collected from my office by their couriers (DSV) that exact month. I even paid a pro-rata settlement fee of R1,056.00 in February to completely square away the account. Yet, months later, they are STILL *******ly debiting and billing my account (Account: BA120696931)! They hit me with R1,017.68 in March. They hit me with R977.19 in April. And now I am sitting in May waiting to see what else they try to ***** from my account. They are charging me for a Samsung Galaxy A16 and a Samsung Galaxy A56 5G, along with multiple monthly subscriptions (Mega Flex, Yellow Plans) that I DO NOT HAVE. I haven't had the hardware for months! Their excuse? "It's billed in arrears." Arrears doesn't cover two full months of phantom service on returned devices! I have opened an official dispute (Ref No: 1-64546486110), and trying to get a straight answer or a full reversal out of their support team is like talking to a brick wall. They completely ignore the DSV collection logs and keep sending invoices for services it is physically impossible for me to use. This is disgusting customer service and *****ulent billing practice. Do not trust VA Connect with your business or your bank details. Fix my account, reverse every single cent you have *******ly charged me since February!
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 12:49
Absolute nightmare! ******* billing after cancellation, zero communication, and daylight *******!
If I could give VA Connect zero stars, or negative stars, I would. Dealing with this company has been an absolute nightmare. They are completely ***********, or they are intentionally running a billing ****. I cancelled my contract within the legal 7-day cooling-off period all the way back in February 2026. The devices were physically collected from my office by their couriers (DSV) that exact month. I even paid a pro-rata settlement fee of R1,056.00 in February to completely square away the account. Yet, months later, they are STILL *******ly debiting and billing my account (Account: BA120696931)! They hit me with R1,017.68 in March. They hit me with R977.19 in April. And now I am sitting in May waiting to see what else they try to ***** from my account. They are charging me for a Samsung Galaxy A16 and a Samsung Galaxy A56 5G, along with multiple monthly subscriptions (Mega Flex, Yellow Plans) that I DO NOT HAVE. I haven't had the hardware for months! Their excuse? "It's billed in arrears." Arrears doesn't cover two full months of phantom service on returned devices! I have opened an official dispute (Ref No: 1-64546486110), and trying to get a straight answer or a full reversal out of their support team is like talking to a brick wall. They completely ignore the DSV collection logs and keep sending invoices for services it is physically impossible for me to use. This is disgusting customer service and *****ulent billing practice. Do not trust VA Connect with your business or your bank details. Fix my account, reverse every single cent you have *******ly charged me since February!
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Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 12:23
MTN refusing to cancel contract for undelivered router
I am extremely disappointed with the handling of my MTN contract. The router was never delivered, yet I am struggling to get the contract cancelled. I have been passed between departments and have still not recieved proper assistance or cancellation confirmation. If this matter is not resolved urgently, I will escalate to the relevent consumer authorities. I request immediate cancellation confirmation
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Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 12:23
MTN refusing to cancel contract for undelivered router
I am extremely disappointed with the handling of my MTN contract. The router was never delivered, yet I am struggling to get the contract cancelled. I have been passed between departments and have still not recieved proper assistance or cancellation confirmation. If this matter is not resolved urgently, I will escalate to the relevent consumer authorities. I request immediate cancellation confirmation
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 09:31
Extremely poor service
I app**** for their home Internet which when it was delivered dirty and brocken. I returned it to MTN and they said I must wait for repairs, I asked how can it be that as a new customer I have to wait for repairs for something I haven't even used. Then I just told them to cancel the deal. They said I must call client service to cancel, I did then they said I must call their third party Vasco connect, who by the way does not respond to calls, emails or WhatsApp. I then made the matter aware to their mtn chat agent on Facebook who said they will cancel within 3 business days... Which was a not done... Now they telling me about cancellation fees, where I requested to cancel during the cooling off period.
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 09:31
Extremely poor service
I app**** for their home Internet which when it was delivered dirty and brocken. I returned it to MTN and they said I must wait for repairs, I asked how can it be that as a new customer I have to wait for repairs for something I haven't even used. Then I just told them to cancel the deal. They said I must call client service to cancel, I did then they said I must call their third party Vasco connect, who by the way does not respond to calls, emails or WhatsApp. I then made the matter aware to their mtn chat agent on Facebook who said they will cancel within 3 business days... Which was a not done... Now they telling me about cancellation fees, where I requested to cancel during the cooling off period.
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 08:09
False marketing and ********* contract sales
This form doesnt even deserve 1 STAR - False marketing and ********* contract sales. Basically I was called and advised I was due for an upgrade on a regular daily occurance and finally after much thought I accepted the call. I asked about their contract deals and was sent an email showing me different deals, I asked alot of questions regarding the device etc over the phone. I then agreed to the contract as I wanted to give them to my daughter as a gift. I then waited for delivery of my phone, airpods and fitbit3. Only to be told once receiving the phone that in order to get the other two devices I need to turn my phone on and claim it that way, very vague advice to a customer who just signed a new contract. I only put the phone on after Christmas as it was a gift for my daughter, I was moving house and decided to get the 2 extra devices as soon as we had done moving as it was over 1st January. In the first week back at workI sent a message to Mikayla asking her how I claim these extra devices she then rep**** with "The EarPods and watch are redeemable via the Samsung app. Download the app and scan the QR code from the box you received the phone and it will ask for the delivery address and will be delivered when you redeem it. I could not work out how to apply for these extra devices so I then called SAMSUNG. I spoke to a professional gentleman by the name of Muphulisi who advised me that I cannot get the fitbit3 as the black Friday special had expired and I was meant to request the devices by the 21st December, I told him that I was not advised about any expiration date when dealing Mikayla (Vasco connect, MTN, Coactivate) I have no confirmation at all from her and she never advised me of this. When calling her back and emailing her she told me she did not know about the expiry date and there was nothing she could do. She did not answer me with numerous emails instead she called me everytime but told me she didnt know about it. I then told her I wanted to cancel the contract as I would not have taken it If the extra devices werent included as I chose that specific option. She asked me if she can reverse the upgrade and I said yes. She then came back to me and said she cant reverse the upgrade as the phone had been switched on and box opened. I told her HOW was i supposed to get my vouchers and extra devices without turning the phone on to get them. She then said the wont reverse it as the phone was purchased in November and told me to call retentions. I caleld retentions and spoke to Thabile Mthembu from MTN retentions who advised I cannot cancel the contract without paying a cancellation fee which was rediculous. I went back to Mikayle to sort this out as I want a refiund for the months I have been charged for this phone snd they can take my device back, its brand new still in its box and I used it once to try redeem the vouchers. She told me she will take it up with the admin department and got a reply advising that I can cancel the contract and pay the cancellation fee and thats it. I will not except this shocking service as Mikayla advised me AT NO TIME that there was a cut off and expiration date to claim my 2 extra devices. They are ********* and ******* and I will not allow this to continue. This means that these call centre sales agents were not trained on all products and I as the client now has to pay for their error. I have all emails and correspondance attached.You will see nowhere is the expiration date advised and she still rep**** to my emails in January advising me that I have to go onto the SAMSUNG app on my phone to claim them. I would like a refund for last 3 months and they need to come and collect the phone immediately UNPROFESSIONAL people ! I see there are MANY MANY complaints about them on Hello Peter ?
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 08:09
False marketing and ********* contract sales
This form doesnt even deserve 1 STAR - False marketing and ********* contract sales. Basically I was called and advised I was due for an upgrade on a regular daily occurance and finally after much thought I accepted the call. I asked about their contract deals and was sent an email showing me different deals, I asked alot of questions regarding the device etc over the phone. I then agreed to the contract as I wanted to give them to my daughter as a gift. I then waited for delivery of my phone, airpods and fitbit3. Only to be told once receiving the phone that in order to get the other two devices I need to turn my phone on and claim it that way, very vague advice to a customer who just signed a new contract. I only put the phone on after Christmas as it was a gift for my daughter, I was moving house and decided to get the 2 extra devices as soon as we had done moving as it was over 1st January. In the first week back at workI sent a message to Mikayla asking her how I claim these extra devices she then rep**** with "The EarPods and watch are redeemable via the Samsung app. Download the app and scan the QR code from the box you received the phone and it will ask for the delivery address and will be delivered when you redeem it. I could not work out how to apply for these extra devices so I then called SAMSUNG. I spoke to a professional gentleman by the name of Muphulisi who advised me that I cannot get the fitbit3 as the black Friday special had expired and I was meant to request the devices by the 21st December, I told him that I was not advised about any expiration date when dealing Mikayla (Vasco connect, MTN, Coactivate) I have no confirmation at all from her and she never advised me of this. When calling her back and emailing her she told me she did not know about the expiry date and there was nothing she could do. She did not answer me with numerous emails instead she called me everytime but told me she didnt know about it. I then told her I wanted to cancel the contract as I would not have taken it If the extra devices werent included as I chose that specific option. She asked me if she can reverse the upgrade and I said yes. She then came back to me and said she cant reverse the upgrade as the phone had been switched on and box opened. I told her HOW was i supposed to get my vouchers and extra devices without turning the phone on to get them. She then said the wont reverse it as the phone was purchased in November and told me to call retentions. I caleld retentions and spoke to Thabile Mthembu from MTN retentions who advised I cannot cancel the contract without paying a cancellation fee which was rediculous. I went back to Mikayle to sort this out as I want a refiund for the months I have been charged for this phone snd they can take my device back, its brand new still in its box and I used it once to try redeem the vouchers. She told me she will take it up with the admin department and got a reply advising that I can cancel the contract and pay the cancellation fee and thats it. I will not except this shocking service as Mikayla advised me AT NO TIME that there was a cut off and expiration date to claim my 2 extra devices. They are ********* and ******* and I will not allow this to continue. This means that these call centre sales agents were not trained on all products and I as the client now has to pay for their error. I have all emails and correspondance attached.You will see nowhere is the expiration date advised and she still rep**** to my emails in January advising me that I have to go onto the SAMSUNG app on my phone to claim them. I would like a refund for last 3 months and they need to come and collect the phone immediately UNPROFESSIONAL people ! I see there are MANY MANY complaints about them on Hello Peter ?
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 15:58
Do not waste your time with Vasco!!!
Absolute worst service ever. Tried signing up for over a month. Was passed from pillar to post. Generally, the sale process is great & service not as good, in this case the sales and service process is PATHETIC. Please do not waste your time signing up. The agent named Nombuso provides terrible service. Tony has a lack of urgency to provide product information and Zakhia does not handle complaints effectively. It is a pity as the product is great however the sales agents do not have the passion and knowledge and the service team lack urgency.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 15:58
Do not waste your time with Vasco!!!
Absolute worst service ever. Tried signing up for over a month. Was passed from pillar to post. Generally, the sale process is great & service not as good, in this case the sales and service process is PATHETIC. Please do not waste your time signing up. The agent named Nombuso provides terrible service. Tony has a lack of urgency to provide product information and Zakhia does not handle complaints effectively. It is a pity as the product is great however the sales agents do not have the passion and knowledge and the service team lack urgency.
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 11:27
URGENT: Formal Complaint & Immediate Contract Cancellation
I am beyond appalled by the utter incompetence displayed by VASCO Connect over the last 48 hours. I have spent over an hour on hold for two consecutive days with no response. My emails are being blatantly ignored, and your WhatsApp "support" is non-existent. This isn't just poor service—it is a total failure of your operational duties. I am demanding the immediate cancellation of my online contract. Your lack of feedback is now actively preventing me from applying for a new device. I expect written confirmation that this contract has been terminated by the end of business today. If I am ignored again, I will be escalating this matter to the Consumer Goods and Services Ombudsman without further notice.
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 11:27
URGENT: Formal Complaint & Immediate Contract Cancellation
I am beyond appalled by the utter incompetence displayed by VASCO Connect over the last 48 hours. I have spent over an hour on hold for two consecutive days with no response. My emails are being blatantly ignored, and your WhatsApp "support" is non-existent. This isn't just poor service—it is a total failure of your operational duties. I am demanding the immediate cancellation of my online contract. Your lack of feedback is now actively preventing me from applying for a new device. I expect written confirmation that this contract has been terminated by the end of business today. If I am ignored again, I will be escalating this matter to the Consumer Goods and Services Ombudsman without further notice.
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2026, 09:48
Keep away from Vasco
Last month they said my data depleted on the 2nd, and it had been loaded on the 1st. Today is the 7th of Feb, data was loaded on the 1st and now they are saying it has depleted. Worst of all, I cannot check my balance for me to see for myself, I must be told by their agent. Their agent, Neliswa Mthembu, has a stinking attitude on top of that.
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2026, 09:48
Keep away from Vasco
Last month they said my data depleted on the 2nd, and it had been loaded on the 1st. Today is the 7th of Feb, data was loaded on the 1st and now they are saying it has depleted. Worst of all, I cannot check my balance for me to see for myself, I must be told by their agent. Their agent, Neliswa Mthembu, has a stinking attitude on top of that.
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Anonymous
1 reviews | Active since Jan 2020
17 Dec 2025, 06:31
Non-Receipt of Contract Benefits – Samsung Galaxy S25 FE Deal+ AHUL not set
I am writing to formally lodge a complaint regarding a new cellphone contract concluded through Vasco Connect, which has not been fulfilled as agreed. On 09 December 2025, I requested a call-back via the MTN online platform and was contacted by Vasco Connect, where I was assisted by a consultant named Lungani Xaba. During this call, I explicitly confirmed and agreed to the Samsung Galaxy S25 FE deal, which was advertised as including a Samsung Tablet, on a 24-month contract. The handset was delivered on Friday, 12 December 2025; however, the tablet was not included. I subsequently contacted the Vasco Connect WhatsApp support channel to request assistance and clarification regarding the missing benefit, but to date, no response has been received. Furthermore, during the sales process, I was advised that the contract would be activated as an open line. I specifically requested that the AHUL be adjusted to R0, which the consultant confirmed would be done prior to activation. Upon reviewing the line after activation, I noted that the AHUL was incorrectly set to R2,300, which is not aligned with what was agreed upon. This error could have resulted in unintended financial exposure and reflects poorly on sales accuracy and customer care. I hereby request the following: Written confirmation of how and when the Samsung Tablet included in the deal will be redeemed or delivered. Immediate correction and confirmation that the AHUL has been adjusted to R0, as agreed during the sale. An explanation for the lack of response on the official Vasco Connect WhatsApp support channel. I trust this matter will be treated with urgency. Should I not receive satisfactory feedback within a reasonable timeframe, I will be compelled to escalate the matter further. I look forward to your prompt response and resolution.
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Anonymous
1 reviews | Active since Jan 2020
17 Dec 2025, 06:31
Non-Receipt of Contract Benefits – Samsung Galaxy S25 FE Deal+ AHUL not set
I am writing to formally lodge a complaint regarding a new cellphone contract concluded through Vasco Connect, which has not been fulfilled as agreed. On 09 December 2025, I requested a call-back via the MTN online platform and was contacted by Vasco Connect, where I was assisted by a consultant named Lungani Xaba. During this call, I explicitly confirmed and agreed to the Samsung Galaxy S25 FE deal, which was advertised as including a Samsung Tablet, on a 24-month contract. The handset was delivered on Friday, 12 December 2025; however, the tablet was not included. I subsequently contacted the Vasco Connect WhatsApp support channel to request assistance and clarification regarding the missing benefit, but to date, no response has been received. Furthermore, during the sales process, I was advised that the contract would be activated as an open line. I specifically requested that the AHUL be adjusted to R0, which the consultant confirmed would be done prior to activation. Upon reviewing the line after activation, I noted that the AHUL was incorrectly set to R2,300, which is not aligned with what was agreed upon. This error could have resulted in unintended financial exposure and reflects poorly on sales accuracy and customer care. I hereby request the following: Written confirmation of how and when the Samsung Tablet included in the deal will be redeemed or delivered. Immediate correction and confirmation that the AHUL has been adjusted to R0, as agreed during the sale. An explanation for the lack of response on the official Vasco Connect WhatsApp support channel. I trust this matter will be treated with urgency. Should I not receive satisfactory feedback within a reasonable timeframe, I will be compelled to escalate the matter further. I look forward to your prompt response and resolution.
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