Absolute nightmare! ******* billing after cancellation, zero communication, and daylight *******!

If I could give VA Connect zero stars, or negative stars, I would. Dealing with this company has been an absolute nightmare. They are completely ***********, or they are intentionally running a billing ****.

I cancelled my contract within the legal 7-day cooling-off period all the way back in February 2026. The devices were physically collected from my office by their couriers (DSV) that exact month. I even paid a pro-rata settlement fee of R1,056.00 in February to completely square away the account.

Yet, months later, they are STILL *******ly debiting and billing my account (Account: BA120696931)!

They hit me with R1,017.68 in March.

They hit me with R977.19 in April.

And now I am sitting in May waiting to see what else they try to ***** from my account.

They are charging me for a Samsung Galaxy A16 and a Samsung Galaxy A56 5G, along with multiple monthly subscriptions (Mega Flex, Yellow Plans) that I DO NOT HAVE. I haven't had the hardware for months! Their excuse? "It's billed in arrears." Arrears doesn't cover two full months of phantom service on returned devices!

I have opened an official dispute (Ref No: 1-64546486110), and trying to get a straight answer or a full reversal out of their support team is like talking to a brick wall. They completely ignore the DSV collection logs and keep sending invoices for services it is physically impossible for me to use.

This is disgusting customer service and *****ulent billing practice. Do not trust VA Connect with your business or your bank details. Fix my account, reverse every single cent you have *******ly charged me since February!