Based on recent customer reviews, TooMuchWifi presents a deeply polarized customer experience. While a segment of loyal customers praise the affordability and friendliness of individual agents, the majority of recent feedback highlights severe failures in installation delivery, network reliability, communication, and billing. Recurring patterns of missed appointments, unresolved connection issues, and ignored refund requests significantly undermine the overall customer experience.
Top Strengths:
- •Customer Service & Support Quality: Individual agents are frequently praised by name for patience, friendliness, and going the extra mile. When customers do connect with the right person, resolution can be swift and empathetic.
Replied to 3.225806451612903% of negative reviews
Typically takes less than 16h 51m to reply
TrustIndex
4.8
Score
Avg Reply
1651
Hours
NPS Score
-25
Recommended: Unlikely
Replied to 3.225806451612903% of negative reviews
Typically takes less than 16h 51m to reply
Apr '25 - Mar '26
Recent reviews (493)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I am so dissapointed
I still have not received feedback regarding my refund for December and its been the back and forth I sent through my bank details but still nothing
1 reviews | Active since Jan 2020
I am so dissapointed
I still have not received feedback regarding my refund for December and its been the back and forth I sent through my bank details but still nothing
1 reviews | Active since Jan 2020
It is so frustrating...
It is so frustrating right now I want to change payment
1 reviews | Active since Jan 2020
It is so frustrating...
It is so frustrating right now I want to change payment
1 reviews | Active since Jan 2020
Toomuchwifi ****
Two weeks of waiting for my router and installation has resulted in a no show. I was scheduled in for Friday the 13th March 2026 between working hours 8am to 17:00pm. I waited the whole day and as the day reached 15:30 I made a follow up call just to see if I was actually going to be served before their installation cutoff time being 17:00pm. I was assured that their technicians were near by so I waited till 16:30 and made another follow up call . The phone rang for 10 mins so I put down and rang again. Finally got through to customer service and it sounded like a huge social party going on in the back ground. I recorded the calls every time. I asked the lady what's happening as the time dragged on to 17:00 while on the call. The lady claimed that their technician tried to call me at 16:30 and there was no answer. Immediately my heart sank and the stress started to seep in . There was no calls made to me what so ever. I checked with my service provider and the confirmed there was no phone calls made to my number at 16:30pm. The only cals that have been dialled were my calls to customers service. I searched the web and to my disgust I found 100 s of complaints that relate to what I have just experienced. Same stories. They book everyone one on a Friday and when it comes close to end of their 17:00pm cutoff it's a chase with no results. I refuse to become a victims of this **** and chase for months with no results. I see allot of people gave up but I am going to drag this group into high court as the damages and loss of income are already affecting me.
1 reviews | Active since Jan 2020
Toomuchwifi ****
Two weeks of waiting for my router and installation has resulted in a no show. I was scheduled in for Friday the 13th March 2026 between working hours 8am to 17:00pm. I waited the whole day and as the day reached 15:30 I made a follow up call just to see if I was actually going to be served before their installation cutoff time being 17:00pm. I was assured that their technicians were near by so I waited till 16:30 and made another follow up call . The phone rang for 10 mins so I put down and rang again. Finally got through to customer service and it sounded like a huge social party going on in the back ground. I recorded the calls every time. I asked the lady what's happening as the time dragged on to 17:00 while on the call. The lady claimed that their technician tried to call me at 16:30 and there was no answer. Immediately my heart sank and the stress started to seep in . There was no calls made to me what so ever. I checked with my service provider and the confirmed there was no phone calls made to my number at 16:30pm. The only cals that have been dialled were my calls to customers service. I searched the web and to my disgust I found 100 s of complaints that relate to what I have just experienced. Same stories. They book everyone one on a Friday and when it comes close to end of their 17:00pm cutoff it's a chase with no results. I refuse to become a victims of this **** and chase for months with no results. I see allot of people gave up but I am going to drag this group into high court as the damages and loss of income are already affecting me.
1 reviews | Active since Jan 2020
Very bad service
They sent technicians at my house to maintenance with out even me requesting them since that day my WiFi is disconnecting ,I can’t watch tv ,I can’t use my devices I have to buy data but every month I’m paying 😡😡😡😡I’ve never been so frustrated I’m sticked and the data keeps on milking me money but I have a wifi that I paid …I tried to call a they said ok they will call me back ,I logged complaints on whattsapp I don’t get help this afternoon again I called for help this lady called Lilitha said she will get back to me as well she didn’t get back to me I’m so dissapointed after I refered my colleagues and friends to you ….i can’t wait for this new wifi they are introducing in our areas to start working I’m so ****ed
1 reviews | Active since Jan 2020
Very bad service
They sent technicians at my house to maintenance with out even me requesting them since that day my WiFi is disconnecting ,I can’t watch tv ,I can’t use my devices I have to buy data but every month I’m paying 😡😡😡😡I’ve never been so frustrated I’m sticked and the data keeps on milking me money but I have a wifi that I paid …I tried to call a they said ok they will call me back ,I logged complaints on whattsapp I don’t get help this afternoon again I called for help this lady called Lilitha said she will get back to me as well she didn’t get back to me I’m so dissapointed after I refered my colleagues and friends to you ….i can’t wait for this new wifi they are introducing in our areas to start working I’m so ****ed
1 reviews | Active since Jan 2020
I am pleased to note the service provided by toomuchwifi
I am pleased to note the service provided by toomuchwifi. Since installation, I have had no connection problems, and their prices are very affordable. Thank you.
1 reviews | Active since Jan 2020
Toomuchwifi renders ...
Toomuchwifi renders excellent service with wonderful helpful staff... got exactly what I paid for without any hassles...
1 reviews | Active since Jan 2020
Toomuchwifi renders ...
Toomuchwifi renders excellent service with wonderful helpful staff... got exactly what I paid for without any hassles...
1 reviews | Active since Jan 2020
Complaint Regarding Poor Service and Internet Issues
Dear Sir/Madam, I am writing to formally complain about the extremely poor service I have been receiving since your company installed my WiFi in January 2026. From the first month, I have been experiencing continuous problems with my internet connection. Your maintenance team has made several appointments to come out and resolve the issue, but they repeatedly fail to arrive and do not inform me that they will not be coming. I struggle with my internet connection on a daily basis, yet at the end of each month I still receive a bill that I am expected to pay immediately, otherwise my service will be disconnected. Yesterday I called your office to ask why the technician did not arrive for the scheduled appointment, and no one answered my call. I called again and requested to speak to a manager, but up until today no manager has contacted me. This is the worst service I have ever received from a company. I would appreciate it if a manager could urgently contact me and resolve my ongoing internet issues as soon as possible. Kind regards, Ashley
1 reviews | Active since Jan 2020
Complaint Regarding Poor Service and Internet Issues
Dear Sir/Madam, I am writing to formally complain about the extremely poor service I have been receiving since your company installed my WiFi in January 2026. From the first month, I have been experiencing continuous problems with my internet connection. Your maintenance team has made several appointments to come out and resolve the issue, but they repeatedly fail to arrive and do not inform me that they will not be coming. I struggle with my internet connection on a daily basis, yet at the end of each month I still receive a bill that I am expected to pay immediately, otherwise my service will be disconnected. Yesterday I called your office to ask why the technician did not arrive for the scheduled appointment, and no one answered my call. I called again and requested to speak to a manager, but up until today no manager has contacted me. This is the worst service I have ever received from a company. I would appreciate it if a manager could urgently contact me and resolve my ongoing internet issues as soon as possible. Kind regards, Ashley