

TooMuchWifi
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, TooMuchWifi shows a deeply polarised customer experience. While some customers praise affordability and helpful agents, the overwhelming majority describe severe failures in installation follow-through, network reliability, refund processing, and communication. Frustration with missed technician appointments, unresolved tickets, and unanswered calls dominates the feedback, with customers frequently reporting weeks without service despite paying monthly subscriptions.
Replied to 68% of negative reviews
Reply time on negative reviews: 26h 30m
TrustIndex
4.2
Ranking
#24
in Fibre & Broadband
Reply Time
22h 27m
NPS Score
-45
Recommended: Unlikely
Replied to 68% of negative reviews
Reply time on negative reviews: 26h 30m
Sep '25 - Aug '26
Based on recent customer reviews, TooMuchWifi shows a deeply polarised customer experience. While some customers praise affordability and helpful agents, the overwhelming majority describe severe failures in installation follow-through, network reliability, refund processing, and communication. Frustration with missed technician appointments, unresolved tickets, and unanswered calls dominates the feedback, with customers frequently reporting weeks without service despite paying monthly subscriptions.
The most common complaint about TooMuchWifi, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Activation & Setup. Installation (1.2) is a critical failure point. Customers repeatedly report paid installations with no-show technicians, multiple reschedules, no communication, and weeks of waiting. Refund requests after failed installations are routinely delayed or ignored, leaving customers feeling exploited.
TooMuchWifi scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Network Reliability (1.7); their weakest is Installation & Setup (1.2). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
TooMuchWifi has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 303 reviews in the last 12 months. They reply to 68% of negative reviews, typically within 26 hours 30 min. Hellopeter has tracked TooMuchWifi across 1,111 total reviews. How is the TrustIndex calculated? →
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