TD
Think Digital Academy
Verified Business
TD
AI Review Summary
Based on recent customer reviews, Think Digital Academy receives a sharply divided response from its community. Satisfied parents and learners consistently praise the flexible homeschooling model, supportive staff, and strong matric outcomes, with several highlighting the academy as life changing for neurodiverse children. However, a recurring theme among dissatisfied customers centres on poor administrative communication, unanswered emails, refund and billing disputes, and concerns around exam marking accuracy and report quality. Customers frequently mention specific staff members positively while others struggle to reach account handlers.
Performance(last 12 months):
TrustIndex
4
Ranking
#102
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
2.9|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 09:33
Think Digital academy is a **** with bad service
Bad service please don't use this institution Even when they speak to you very rude and dismissive. I call for my refund and Tanya is never available I email no response. I was misinformed when I registered my son and all they can say is I don't know who you spoke with but my son was registered and the fee was paid the person told me my son can start in term two now my son I out of school and they are not refunding me to get my child a new school and this is after they are taking 11% of the amount I paid Wen their agent misinformation lead to this. They promise to call but they don't. South Africa if you want a good institution for your child to do home school Impaq is the best they call back and they advise you properly
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 09:33
Think Digital academy is a **** with bad service
Bad service please don't use this institution Even when they speak to you very rude and dismissive. I call for my refund and Tanya is never available I email no response. I was misinformed when I registered my son and all they can say is I don't know who you spoke with but my son was registered and the fee was paid the person told me my son can start in term two now my son I out of school and they are not refunding me to get my child a new school and this is after they are taking 11% of the amount I paid Wen their agent misinformation lead to this. They promise to call but they don't. South Africa if you want a good institution for your child to do home school Impaq is the best they call back and they advise you properly
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 09:42
Ongoing failure to provide student results and serious privacy concerns
I have been trying to obtain my son’s Grade 2 (2023) Student Results from Think Digital Academy since 15 December 2025. Despite multiple follow-ups over several months, I have not received the requested information. Instead: - I was repeatedly sent the wrong documents (year reports instead of student results) - On more than one occasion, I was sent another student’s personal information, which is a serious privacy concern - My requests were often ignored or not properly addressed This has now been ongoing for close to 5 months, with no resolution. Due to the lack of support, poor communication, and the handling of sensitive student information, I have lost confidence in the school’s administration. I have since had to proceed without these records and will be documenting this lack of support in my son’s academic portfolio. In addition, I have requested to be removed from all communications, as we are no longer part of the school. This experience has been extremely disappointing and concerning.
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 09:42
Ongoing failure to provide student results and serious privacy concerns
I have been trying to obtain my son’s Grade 2 (2023) Student Results from Think Digital Academy since 15 December 2025. Despite multiple follow-ups over several months, I have not received the requested information. Instead: - I was repeatedly sent the wrong documents (year reports instead of student results) - On more than one occasion, I was sent another student’s personal information, which is a serious privacy concern - My requests were often ignored or not properly addressed This has now been ongoing for close to 5 months, with no resolution. Due to the lack of support, poor communication, and the handling of sensitive student information, I have lost confidence in the school’s administration. I have since had to proceed without these records and will be documenting this lack of support in my son’s academic portfolio. In addition, I have requested to be removed from all communications, as we are no longer part of the school. This experience has been extremely disappointing and concerning.
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 08:26
Bad Communication process
I am really having a challenge getting hold of Tanya Smith, she never responds to emails, calling to talk to her is also a mission. My daughter's debit order didn't go off on Friday as I have agreed with her. I kept on getting emails that the payment didn't go through, and surprisingly, there's funds in the account. Last week I tried calling her over 4 times, and every time I send her an email, she never responds, I have to call in order to get her to assist me, and it's never a call that I do once, I have to attempt to call over 3 times, ALL THE TIME!!!
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 08:26
Bad Communication process
I am really having a challenge getting hold of Tanya Smith, she never responds to emails, calling to talk to her is also a mission. My daughter's debit order didn't go off on Friday as I have agreed with her. I kept on getting emails that the payment didn't go through, and surprisingly, there's funds in the account. Last week I tried calling her over 4 times, and every time I send her an email, she never responds, I have to call in order to get her to assist me, and it's never a call that I do once, I have to attempt to call over 3 times, ALL THE TIME!!!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 07:34
Best online school
Think Digital Academy is a brilliant online school that truly sets the standard for modern education. The platform is user-friendly, the curriculum is comprehensive, and the support provided to students is outstanding. Lessons are engaging and well-structured, making learning accessible and enjoyable from anywhere in the world. What really stands out is the flexibility it offers—students can learn at their own pace while still receiving high-quality guidance and resources. The academy combines innovation with academic excellence, ensuring that learners are well-prepared for future success. I would wholeheartedly recommend Think Digital Academy to anyone looking for a reliable, forward-thinking, and effective online schooling option. It’s an investment in education that pays off in every way.
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 07:34
Best online school
Think Digital Academy is a brilliant online school that truly sets the standard for modern education. The platform is user-friendly, the curriculum is comprehensive, and the support provided to students is outstanding. Lessons are engaging and well-structured, making learning accessible and enjoyable from anywhere in the world. What really stands out is the flexibility it offers—students can learn at their own pace while still receiving high-quality guidance and resources. The academy combines innovation with academic excellence, ensuring that learners are well-prepared for future success. I would wholeheartedly recommend Think Digital Academy to anyone looking for a reliable, forward-thinking, and effective online schooling option. It’s an investment in education that pays off in every way.
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 08:27
Lumar - Think Digital - excellent client service
Thank you, Lumari. During our time with Think Digital we have often struggled with delayed responses and unanswered emails. However, your client relationship service has been exceptional. Your attention to detail, clear communication, and fast response times stand out from all our previous interactions with the organisation. We truly appreciate your support and the helpful information you provided.
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 08:27
Lumar - Think Digital - excellent client service
Thank you, Lumari. During our time with Think Digital we have often struggled with delayed responses and unanswered emails. However, your client relationship service has been exceptional. Your attention to detail, clear communication, and fast response times stand out from all our previous interactions with the organisation. We truly appreciate your support and the helpful information you provided.
0
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 16:55
Class of 2025 - BEST ONLINE SCHOOL
Think Digital Academy: CLASS OF 2025 I would like to extend my deepest gratitude to you. My son achieved outstanding results in his 2025 matric examinations, passing with three distinctions! This is all thanks to your focused programme and classes, excellent guidance, and dedicated teachers. This came after the public education system failed him and labelled him as “slow,” saying that he would never pass school. He was diagnosed in Grade 2 with ADHD and dyslexia. There is simply not enough time or space in the public education system for a neurodiverse child. Think Digital helped my child regain his self-confidence. As a result, he became motivated to work harder and achieved great success. Once again, thank you very much. Without you, the outcome would not have been the same. You are outstanding.
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 16:55
Class of 2025 - BEST ONLINE SCHOOL
Think Digital Academy: CLASS OF 2025 I would like to extend my deepest gratitude to you. My son achieved outstanding results in his 2025 matric examinations, passing with three distinctions! This is all thanks to your focused programme and classes, excellent guidance, and dedicated teachers. This came after the public education system failed him and labelled him as “slow,” saying that he would never pass school. He was diagnosed in Grade 2 with ADHD and dyslexia. There is simply not enough time or space in the public education system for a neurodiverse child. Think Digital helped my child regain his self-confidence. As a result, he became motivated to work harder and achieved great success. Once again, thank you very much. Without you, the outcome would not have been the same. You are outstanding.
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Anonymous
1 reviews | Active since Jan 2020
20 Nov 2025, 09:32
Think Digital for the WIN!!!
We changed to homeschooling when Covid hit and we went into lockdown. Both my kids were at one of the top private schools in the country, but due to both our business commitments overseas, as well as not finding value for the private school fees with their new adjusted virtual teaching, we moved to homeschooling. Very new at it, and went with seemingly the best option. Unfortunately that experience wasn't the greatest. We moved over to Think Digital Academy at the beginning of 2024, my daughter in her grade 11 year, and my son in Grade 2. I can't even begin to explain how much Think Digital Academy in an innumerable amount of ways, assisted us. Not only are they constantly starting new initiatives within their schooling environment to help their students excel, but also the support we have had has been incredible. Both myself and my daughter faced HUGE health battles last year, but we were supported incredibly by the staff at Think Digital in every single way possible. This year, with my daughter being in Matric, they once again introduced new "programmes" which helped to give the kids a better understanding of the work. Think Digital and the staff there are incredible. Always helpful, extremely responsive, and always willing to go the extra mile to make the homeschooling journey an easier one. My daughter just wrote her last Matric paper, under the CAPS curriculum, and was so well prepared with her documents, and requirements because Think Digital consistently sent out emails with all the pertinent information, so the administrative aspect was not at all a worry. We could concentrate on studying because we didn't have to worry about the admin related to writing at a centre. My son has moved to Cambridge this year, with Think Digital, and the staff on that side are also exceptional. They go out of their way, and even deal with my million and one calls with grace and kindness. I would recommend Think Digital Academy to absolutely everyone who is considering changing homeschool providers, or even starting their homeschool journey. Proud Think Digital parent over here.
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Anonymous
1 reviews | Active since Jan 2020
20 Nov 2025, 09:32
Think Digital for the WIN!!!
We changed to homeschooling when Covid hit and we went into lockdown. Both my kids were at one of the top private schools in the country, but due to both our business commitments overseas, as well as not finding value for the private school fees with their new adjusted virtual teaching, we moved to homeschooling. Very new at it, and went with seemingly the best option. Unfortunately that experience wasn't the greatest. We moved over to Think Digital Academy at the beginning of 2024, my daughter in her grade 11 year, and my son in Grade 2. I can't even begin to explain how much Think Digital Academy in an innumerable amount of ways, assisted us. Not only are they constantly starting new initiatives within their schooling environment to help their students excel, but also the support we have had has been incredible. Both myself and my daughter faced HUGE health battles last year, but we were supported incredibly by the staff at Think Digital in every single way possible. This year, with my daughter being in Matric, they once again introduced new "programmes" which helped to give the kids a better understanding of the work. Think Digital and the staff there are incredible. Always helpful, extremely responsive, and always willing to go the extra mile to make the homeschooling journey an easier one. My daughter just wrote her last Matric paper, under the CAPS curriculum, and was so well prepared with her documents, and requirements because Think Digital consistently sent out emails with all the pertinent information, so the administrative aspect was not at all a worry. We could concentrate on studying because we didn't have to worry about the admin related to writing at a centre. My son has moved to Cambridge this year, with Think Digital, and the staff on that side are also exceptional. They go out of their way, and even deal with my million and one calls with grace and kindness. I would recommend Think Digital Academy to absolutely everyone who is considering changing homeschool providers, or even starting their homeschool journey. Proud Think Digital parent over here.
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Anonymous
1 reviews | Active since Jan 2020
31 Oct 2025, 20:49
Worst Online School
Worst ever 8:30 at night you get mails stating problems wit their Avigalator app. They are lying grade 1-9 and grade 10 they keep on failing children to make money useless lit of idiots. Never in the wrong you as a parent is mistaken 😭 don't join Think. THINK TWICE
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Anonymous
1 reviews | Active since Jan 2020
31 Oct 2025, 20:49
Worst Online School
Worst ever 8:30 at night you get mails stating problems wit their Avigalator app. They are lying grade 1-9 and grade 10 they keep on failing children to make money useless lit of idiots. Never in the wrong you as a parent is mistaken 😭 don't join Think. THINK TWICE
0
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