Bad Communication process

I am really having a challenge getting hold of Tanya Smith, she never responds to emails, calling to talk to her is also a mission. My daughter's debit order didn't go off on Friday as I have agreed with her. I kept on getting emails that the payment didn't go through, and surprisingly, there's funds in the account. Last week I tried calling her over 4 times, and every time I send her an email, she never responds, I have to call in order to get her to assist me, and it's never a call that I do once, I have to attempt to call over 3 times, ALL THE TIME!!!