The Fun Company
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
The Fun Company
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLK
La-meen Kaba
1 reviews | Active since Dec 2021
8 May 2026, 09:23
Privacy Breach and Refusal of Service at Menlyn Park Branch
Business: The Fun Company (Menlyn Park) Review: I am writing this to warn other consumers about a deeply concerning experience my family and I had at The Fun Company in Menlyn Park on 3 May 2026. We attempted to use a valid promotion via the FNB App, which typically requires a simple PIN or code entry by the merchant. However, the manager on duty refused to process our promotion unless I handed over my unlocked personal mobile phone for them to manually operate. When I reasonably declined to hand over my device—citing the sensitive financial and personal data it contains—the manager refused to provide further service or honor the promotion. This is a massive violation of privacy under the Protection of Personal Information Act (POPIA) and a failure to uphold the partnership agreement between FNB and The Fun Company. It is highly irregular for a business to demand physical possession of a customer's phone to redeem a voucher. I have sent a formal complaint to their management and head office, but have received no response. This lack of accountability and disregard for customer privacy is unacceptable. I would advise others to be cautious when using digital vouchers here.
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La-meen Kaba
1 reviews | Active since Dec 2021
8 May 2026, 09:23
Privacy Breach and Refusal of Service at Menlyn Park Branch
Business: The Fun Company (Menlyn Park) Review: I am writing this to warn other consumers about a deeply concerning experience my family and I had at The Fun Company in Menlyn Park on 3 May 2026. We attempted to use a valid promotion via the FNB App, which typically requires a simple PIN or code entry by the merchant. However, the manager on duty refused to process our promotion unless I handed over my unlocked personal mobile phone for them to manually operate. When I reasonably declined to hand over my device—citing the sensitive financial and personal data it contains—the manager refused to provide further service or honor the promotion. This is a massive violation of privacy under the Protection of Personal Information Act (POPIA) and a failure to uphold the partnership agreement between FNB and The Fun Company. It is highly irregular for a business to demand physical possession of a customer's phone to redeem a voucher. I have sent a formal complaint to their management and head office, but have received no response. This lack of accountability and disregard for customer privacy is unacceptable. I would advise others to be cautious when using digital vouchers here.
0
Replies (0)AM
Agnes M
1 reviews | Active since Jul 2017
7 Apr 2026, 20:05
Bad service from manager
My nephew lost his phone and went back to ask for help, maybe someone handed it in as a lost and found or even a staff member, the seemed to be helpful at first but as soon as I told her my concerns she was rude and said dismissed me.
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Agnes M
1 reviews | Active since Jul 2017
7 Apr 2026, 20:05
Bad service from manager
My nephew lost his phone and went back to ask for help, maybe someone handed it in as a lost and found or even a staff member, the seemed to be helpful at first but as soon as I told her my concerns she was rude and said dismissed me.
0
Replies (0)NB
Nwabisa B
1 reviews | Active since Dec 2025
19 Dec 2025, 12:23
Bad Service for first time experience
Bad Service to the Core by Staff Members!! It was my birthday on the 22/11/2025, first time I visit fun company, after purchasing the tickets we didn't know how it works, which line to go to. There's a lady who issued us the card after purchase, she was so RUDE, didn't have Patience, no customer service, I even asked her why you being so rude because it's our first time here we don't know how it works? She proudly said "What do you want me to do" I shared a tear and I still had to play. I wouldn't advice anyone to go there and I feel sorry for people who still have to deal with that Rude cold staff member. She's african light in complexion I think she's a supervisor or coordinator
Helpful (0)
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Nwabisa B
1 reviews | Active since Dec 2025
19 Dec 2025, 12:23
Bad Service for first time experience
Bad Service to the Core by Staff Members!! It was my birthday on the 22/11/2025, first time I visit fun company, after purchasing the tickets we didn't know how it works, which line to go to. There's a lady who issued us the card after purchase, she was so RUDE, didn't have Patience, no customer service, I even asked her why you being so rude because it's our first time here we don't know how it works? She proudly said "What do you want me to do" I shared a tear and I still had to play. I wouldn't advice anyone to go there and I feel sorry for people who still have to deal with that Rude cold staff member. She's african light in complexion I think she's a supervisor or coordinator
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Replies (0)