Privacy Breach and Refusal of Service at Menlyn Park Branch

Business: The Fun Company (Menlyn Park) ​Review: I am writing this to warn other consumers about a deeply concerning experience my family and I had at The Fun Company in Menlyn Park on 3 May 2026. ​We attempted to use a valid promotion via the FNB App, which typically requires a simple PIN or code entry by the merchant. However, the manager on duty refused to process our promotion unless I handed over my unlocked personal mobile phone for them to manually operate. ​When I reasonably declined to hand over my device—citing the sensitive financial and personal data it contains—the manager refused to provide further service or honor the promotion. This is a massive violation of privacy under the Protection of Personal Information Act (POPIA) and a failure to uphold the partnership agreement between FNB and The Fun Company. ​It is highly irregular for a business to demand physical possession of a customer's phone to redeem a voucher. I have sent a formal complaint to their management and head office, but have received no response. This lack of accountability and disregard for customer privacy is unacceptable. I would advise others to be cautious when using digital vouchers here.