LK
La-meen Kaba
Active since Dec 2021
6
Reviews
0
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Reviews
6 reviews1 month ago
FNB Partner Breach of Privacy & Security – The Fun Company Menlyn
I am writing to formally lodge a complaint regarding the failure of FNB to ensure that its business partners adhere to safe and professional service agreements. On 3 May 2026, at The Fun Company (Menlyn Park), I attempted to utilize a promotion via the FNB App. The manager on duty refused to honor the promotion unless I handed over my unlocked personal mobile phone for them to manually operate. This is a direct violation of basic digital security and my right to privacy under POPIA. FNB’s own protocols (such as those for the Entertainer or eBucks partners) typically involve the merchant providing a PIN or scanning a code—never taking physical possession of a customer's unlocked device. My concerns are as follows: Failure of Oversight: FNB promotes these partnerships as a benefit to customers, yet The Fun Company is using this agreement to force customers into a massive security risk. Breach of Service Agreement: Because I refused to hand over my sensitive financial data (my phone), the partner refused to honor the FNB promotion. FNB has effectively failed to provide the benefit promised in our banking agreement. Lack of Support: Despite a formal complaint sent to The Fun Company, they have remained silent. I expect FNB to hold their partners to a standard that doesn't compromise their clients' data security. As an FNB customer, I rely on your app for its security. To have a partner demand I hand that security away just to redeem a voucher is unacceptable. I request that FNB investigates the redemption training at this branch and provides a formal response on how you intend to protect your customers from such intrusive demands by your partners. Transaction Details: Location: The Fun Company, Menlyn Park Date: 3 May 2026 Receipt #: 129981
1 reply
1 month ago
Privacy Breach and Refusal of Service at Menlyn Park Branch
Business: The Fun Company (Menlyn Park) Review: I am writing this to warn other consumers about a deeply concerning experience my family and I had at The Fun Company in Menlyn Park on 3 May 2026. We attempted to use a valid promotion via the FNB App, which typically requires a simple PIN or code entry by the merchant. However, the manager on duty refused to process our promotion unless I handed over my unlocked personal mobile phone for them to manually operate. When I reasonably declined to hand over my device—citing the sensitive financial and personal data it contains—the manager refused to provide further service or honor the promotion. This is a massive violation of privacy under the Protection of Personal Information Act (POPIA) and a failure to uphold the partnership agreement between FNB and The Fun Company. It is highly irregular for a business to demand physical possession of a customer's phone to redeem a voucher. I have sent a formal complaint to their management and head office, but have received no response. This lack of accountability and disregard for customer privacy is unacceptable. I would advise others to be cautious when using digital vouchers here.
0 replies
10 months ago
A terrible experience with Rain - Double Debit Nightmare
A terrible experience with Rain - Double Debit Nightmare I am writing this review to express my extreme disappointment with Rain's service. On August 1, 2025, I was double-debited for my Wi-Fi, which caused an unexpected and severe financial burden. I had to take out a personal loan to cover the unexpected expense and avoid further financial penalties. The most frustrating part of this ordeal has been the complete lack of support from Rain's customer service team. I have called multiple times, only to be transferred repeatedly, with the call being cut off every single time. It feels like I'm being deliberately ignored and left to deal with a problem that they created. Because of Rain's mistake, I am now in debt and have to pay interest on a loan. My greatest fear is that at the end of this month, I will be double-debited again, which would push me into an even worse financial situation. I am at my wit's end and don't know what to do. The company's negligence has caused me immense stress and financial hardship.
2 replies
15 months ago
Mc Donald’s Menlyn mall is the worst Mc D in PTA
I bought a Big Mac and Kids meal for my pregnant wife and daughter. She forgot to say milkshake with the order and before she left the till she asked if it can be made a milkshake. The manager by the name of Phumzile told us she can’t change the order and we must buy milkshake separately.. I did to avoid arguing… I work hard for my money and for me to be told I can’t get what I’m paying for is very sad… I thought Mc Donald’s was for families???? I don’t think I would support if this is the attitude I get for spending my money at your store
1 reply
27 months ago
Formal Complaint Regarding Unprofessional Behavior and Vetting Procedure at MTN Menlyn Shop
I hope this email finds you well. I am writing to express my deep concern regarding the unprofessional behavior I experienced at your MTN Menlyn Shop 47, located near Food *****s Market. My visit to the store on [date] was marred by multiple instances of disrespect and a lack of professionalism, which has led me to question the vetting procedure and overall standards upheld by MTN. During my visit, I requested assistance in purchasing a new phone and asked the attendant to help me call the MTN store in Irene Mall. However, the conversation was rudely interrupted by a representative named Ezekiel, who was engrossed in a personal phone call. His demeanor during the interaction was dismissive and undermining, leaving me feeling disrespected as a customer. Furthermore, my concerns about the shop extend beyond this isolated incident. On a previous occasion, I witnessed the MTN Menlyn Shop being closed during working hours, allegedly for employees to engage in smoking marijuana within the premises of a public mall. Such behavior not only violates legal standards but also tarnishes MTN's reputation and raises questions about the company's commitment to customer service and ethical conduct. As a loyal customer considering significant purchases from MTN, I find these occurrences unacceptable and damaging to the brand's image. I urge you to thoroughly investigate these matters, address the unprofessional conduct of staff members like Ezekiel, and review the vetting procedures and training provided to employees at your Menlyn Shop. I trust that MTN takes customer feedback seriously and will take appropriate action to rectify these issues promptly. Please keep me informed of the steps being taken to address these concerns. Thank you for your attention to this matter. I look forward to your prompt response.
1 reply
54 months ago
Thys Seymore Properties will take you for a run around
Thys Properties isn't the best rental agent, they aren't professional at all. I signed a lease renewal October 2021 Anda month later, got a notice to leave the flat on November 2021, I have a new born baby and I had to find I new rental in less then a month. My deposit is being held hostage , for expenses that have nothing to do with me. Their lease says deposit will be paid within 14 days. It has been 16 days and they will close their offices, without paying my deposit back. My family needs this money, my 3 month old baby doesn't have clothes that fit her and I need to buy them with this money. I'm suffering and they are not taking this seriously I need help! ASAP
1 reply
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