Sunbet (PTY) LTD
Verified Business
|1.2|140 Reviews (last 12 months)|Responds in 952h 59m
Sunbet (PTY) LTD
Verified Business
|1.2
140 Reviews (last 12 months)
Responds in 952h 59m
Scores reflect the Overall AI Score for each category
Sunbet (PTY) LTD
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sunbet (PTY) LTD is facing widespread customer dissatisfaction across nearly every dimension of its operation. Players consistently describe blocked withdrawals, broken FICA verification loops, unresponsive support channels, and concerns about game fairness and RTP transparency. While a small minority praise fast payouts and responsible gambling enforcement, the overwhelming sentiment points to systemic financial and service breakdowns that erode trust in the platform.
Replied to 71% of negative reviews
Reply time on negative reviews: 930h 51m
TrustIndex
2.1
Ranking
#15
in Betting & Gambling
Reply Time
952h 59m
NPS Score
-81
Recommended: Unlikely
Replied to 71% of negative reviews
Reply time on negative reviews: 930h 51m
Sep '25 - Aug '26
Based on recent customer reviews, Sunbet (PTY) LTD is facing widespread customer dissatisfaction across nearly every dimension of its operation. Players consistently describe blocked withdrawals, broken FICA verification loops, unresponsive support channels, and concerns about game fairness and RTP transparency. While a small minority praise fast payouts and responsible gambling enforcement, the overwhelming sentiment points to systemic financial and service breakdowns that erode trust in the platform.
The most common complaint about Sunbet (PTY) LTD, based on Hellopeter's AI analysis of recent customer reviews, is Withdrawals, Payouts & Billing. Withdrawals are the most damaging issue. Customers describe deposits processed instantly while payouts stall for days or weeks, vouchers expiring before redemption, and winnings effectively held hostage until players gamble them back. Withdrawal pending states routinely exceed advertised one-hour timeframes.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2011
I have adjusted my rating to 1 star. It has been a month of emailing. I closed my account, there is money in the account, and I want my money back. I have provided every single thing they have asked for, and just tonight I received an email for something I have already provided. What I am confused about is this - every email they ask to submit a document so they can process my payment, they only require one document, I then diligently provide the info - the next email then asks for something else, I then diligently and politely provide it - this goes on and on and on. It is never resolved. Then when I have provided everything they ask for, they start again with documents I have provided. Their customer service, as you can see by the reviews, is absolutely awful. I am now giving up. I will cut my losses and be done with this site. I closed my account because I never won at all and now this...I recommend you do not use this site. There are so many others that are so efficient. Issues are resolved immediately and you don't have to wait close to an hour for online service.
1 reviews | Active since Dec 2011
I have adjusted my rating to 1 star. It has been a month of emailing. I closed my account, there is money in the account, and I want my money back. I have provided every single thing they have asked for, and just tonight I received an email for something I have already provided. What I am confused about is this - every email they ask to submit a document so they can process my payment, they only require one document, I then diligently provide the info - the next email then asks for something else, I then diligently and politely provide it - this goes on and on and on. It is never resolved. Then when I have provided everything they ask for, they start again with documents I have provided. Their customer service, as you can see by the reviews, is absolutely awful. I am now giving up. I will cut my losses and be done with this site. I closed my account because I never won at all and now this...I recommend you do not use this site. There are so many others that are so efficient. Issues are resolved immediately and you don't have to wait close to an hour for online service.
1 reviews | Active since Jan 2026
**** this ma se **** casino I play poker on a daily and slots all i play now my account is ****ing blocked because of suspecting chip dumbing or playing unfair which is not the case i play legitimately my friends account also got banned for no ****ing valid reason so please avoid playing poker on this platform rather play at hollywoodbets poker because these mother****ers will look for any excuse to block your account and not pay out your withdrawal ***** MA SE ****TE **** YOU ROT IN HELL NAIERS!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Jan 2026
**** this ma se **** casino I play poker on a daily and slots all i play now my account is ****ing blocked because of suspecting chip dumbing or playing unfair which is not the case i play legitimately my friends account also got banned for no ****ing valid reason so please avoid playing poker on this platform rather play at hollywoodbets poker because these mother****ers will look for any excuse to block your account and not pay out your withdrawal ***** MA SE ****TE **** YOU ROT IN HELL NAIERS!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Aug 2024
Sunbet you really disappointed me you gave others free spins on quest then you gave us depositing customers a dep-quest so we should always not get freebies but we always depositing on your site you give freebies to non depositing customers i will never deposit again in your site unless you give us 50% deposit bonus + 50 free spins on hot hot sunbet or any other habanero or red tiger games
1 reviews | Active since Aug 2024
Sunbet you really disappointed me you gave others free spins on quest then you gave us depositing customers a dep-quest so we should always not get freebies but we always depositing on your site you give freebies to non depositing customers i will never deposit again in your site unless you give us 50% deposit bonus + 50 free spins on hot hot sunbet or any other habanero or red tiger games
1 reviews | Active since Dec 2011
To say how frustrated and disappointed I am with Sunbet is an understatement. I opted to deactivate my account as nothing was paying and I was losing too much money. I was not aware of the settings for responsible gaming so I just had my account deactivated. However, there is still money in my Su bet account which I would like back. Im not interested in deactivating my account as the option I chose does not allow me to, all I want is my money. I jave spent weeks emailing them. Everytime I get a response I am asked to send some document - i have sent ID, proof of address, bank confirmation, proof of deposit - some of those more than once. Still nothing. I then took a deep breath and decided to wait the long wait to chat to an online consultant - that was fruitless as well, I was promised my issue would be escalated but it's now been 2 weeks. I think I started emailing them about 6-7 weeks ago. Do they not read the bad reviews on this site? Do they not care? I then thought all was fine as I received an email telling me my account was deactivated- I was so happy as I could then go into my account to withdraw the money, but when I went to login in I was denied. Come on Sunbet. I feel like everytime I send yet another email requesting my money a new person reads it and the issue goes back to the beginning. I have been so very patient, polite and obliging...they unfortunately have been unhelpful, clueless and dismissive. I am about to give up which is what they want.
1 reviews | Active since Dec 2011
To say how frustrated and disappointed I am with Sunbet is an understatement. I opted to deactivate my account as nothing was paying and I was losing too much money. I was not aware of the settings for responsible gaming so I just had my account deactivated. However, there is still money in my Su bet account which I would like back. Im not interested in deactivating my account as the option I chose does not allow me to, all I want is my money. I jave spent weeks emailing them. Everytime I get a response I am asked to send some document - i have sent ID, proof of address, bank confirmation, proof of deposit - some of those more than once. Still nothing. I then took a deep breath and decided to wait the long wait to chat to an online consultant - that was fruitless as well, I was promised my issue would be escalated but it's now been 2 weeks. I think I started emailing them about 6-7 weeks ago. Do they not read the bad reviews on this site? Do they not care? I then thought all was fine as I received an email telling me my account was deactivated- I was so happy as I could then go into my account to withdraw the money, but when I went to login in I was denied. Come on Sunbet. I feel like everytime I send yet another email requesting my money a new person reads it and the issue goes back to the beginning. I have been so very patient, polite and obliging...they unfortunately have been unhelpful, clueless and dismissive. I am about to give up which is what they want.
1 reviews | Active since Mar 2026
It's been 5 days since I opened sunbet account, I uploaded fica documents ,status is "congratulations you are verified can now deposit " but when I tried to withdraw it rejects my withdrawal due to fica documents
1 reviews | Active since Mar 2026
It's been 5 days since I opened sunbet account, I uploaded fica documents ,status is "congratulations you are verified can now deposit " but when I tried to withdraw it rejects my withdrawal due to fica documents
1 reviews | Active since Aug 2024
Sunbet i hate you with all my passion because i always deposit on your site and iam a loyal punter on your site yet you failed to give depositing customers or punters the Quest code yet you went along and gave people who only play on your site for bonus,I hate you and I will stop depositing in your site till you give us loyal customer our code this Friday if you don't give us codes I stop depositing completely
1 reviews | Active since Aug 2024
Sunbet i hate you with all my passion because i always deposit on your site and iam a loyal punter on your site yet you failed to give depositing customers or punters the Quest code yet you went along and gave people who only play on your site for bonus,I hate you and I will stop depositing in your site till you give us loyal customer our code this Friday if you don't give us codes I stop depositing completely
1 reviews | Active since Dec 2025
Been waiting 1 year for phone call or email about missing money. Reopened the case after I gave up a year ago and still being ignored. They do not care and its heartbreaking since its Sun International.
1 reviews | Active since Dec 2025
Been waiting 1 year for phone call or email about missing money. Reopened the case after I gave up a year ago and still being ignored. They do not care and its heartbreaking since its Sun International.
Sunbet (PTY) LTD scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Betting & Gambling, compared to the Betting & Gambling industry average of 2. Their strongest theme is Platform Experience (1); their weakest is Customer Support (0.8). The top AI-rated Betting & Gambling business on Hellopeter is 1xbet (4). How is the AI Score calculated? →
Sunbet (PTY) LTD has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 140 reviews in the last 12 months. They reply to 71% of negative reviews, typically within 930 hours 51 min. Hellopeter has tracked Sunbet (PTY) LTD across 464 total reviews. How is the TrustIndex calculated? →