Sanlam Sky
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sanlam Sky shows serious distress across multiple service areas. Customers describe stalled funeral claims, unauthorised payslip deductions, unanswered emails, and dropped calls. A few isolated positive experiences exist with named consultants like Ann Mokhethi and Tasneen, but the dominant pattern is grieving families chasing payouts, pensioners struggling to recover refunds, and policies appearing without consent.
TrustIndex
1.8
NPS Score
-94
Recommended: Unlikely
Dec '25 - Aug '26
Based on recent customer reviews, Sanlam Sky is facing severe customer dissatisfaction across nearly every service dimension. Customers describe rejected or delayed funeral claims, unauthorised payslip deductions, unresponsive WhatsApp and call centre channels, and allegations of fraudulent policies opened in their names. Isolated bright spots exist where named consultants like Ann Mokhethi and Tasneen restored trust, but these are rare exceptions in an overwhelmingly negative review landscape.
The most common complaint about Sanlam Sky, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling (1.4). Funeral and retirement claims drag for weeks or months with vague 'audit' explanations, short payouts blamed on arrears, and outright rejections citing signature mismatches or relationship doubts. Families bury loved ones before payouts arrive, forced to borrow funds despite holding active policies.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2015
I am greatly disappointed in Sanlam services regarding two-pot withdrawal claims. I submitted my application on the 5th May 2026 and after doing numerous follow-ups on the live chat , today on the 27th May the agent advices that the application is still in process and is not yet finalized. The agent requested a tax directive from SARS on 25/05/2026, this is the only company that takes so long without any communication and if u reach out which is rarely successful you don't get much answers. Would not recommend anyone to have a annuity at Sanlam because seemingly with claims you will have challenges.
1 reviews | Active since Jun 2015
I am greatly disappointed in Sanlam services regarding two-pot withdrawal claims. I submitted my application on the 5th May 2026 and after doing numerous follow-ups on the live chat , today on the 27th May the agent advices that the application is still in process and is not yet finalized. The agent requested a tax directive from SARS on 25/05/2026, this is the only company that takes so long without any communication and if u reach out which is rarely successful you don't get much answers. Would not recommend anyone to have a annuity at Sanlam because seemingly with claims you will have challenges.
1 reviews | Active since Jul 2023
Sanlam sky salesperson approached me under pretense of being from the big main Sanlam company. You are not Sanlam. You are Sanlam sky. Two very different entities with completely opposite reputations. Sanlam is good. Sanlam sky is hell. I signed up thinking it is Sanlam. Sanlam sky debited from my payslip without my consent after I had given them my personal bank details and preferred debit order date and we agreed that I will receive a debit order mandate. They debited straight from my salary without my consent. When I went to cancel the policy they gave me a run around. So many red flags. I am opening a case. It is ******* to debit my payslip without my consent. When I asked to see documents where I consented they did not have anything to show. Horrible insurance company.
1 reviews | Active since Jul 2023
Sanlam sky salesperson approached me under pretense of being from the big main Sanlam company. You are not Sanlam. You are Sanlam sky. Two very different entities with completely opposite reputations. Sanlam is good. Sanlam sky is hell. I signed up thinking it is Sanlam. Sanlam sky debited from my payslip without my consent after I had given them my personal bank details and preferred debit order date and we agreed that I will receive a debit order mandate. They debited straight from my salary without my consent. When I went to cancel the policy they gave me a run around. So many red flags. I am opening a case. It is ******* to debit my payslip without my consent. When I asked to see documents where I consented they did not have anything to show. Horrible insurance company.
1 reviews | Active since Mar 2024
I am writing to formally raise a serious concern regarding irregular activity on my mother’s policy profile with Sanlam sky .It has come to our attention that there have been repeated cancellations of policies followed by the initiation of new ones, in some instances occurring almost monthly
1 reviews | Active since Mar 2024
I am writing to formally raise a serious concern regarding irregular activity on my mother’s policy profile with Sanlam sky .It has come to our attention that there have been repeated cancellations of policies followed by the initiation of new ones, in some instances occurring almost monthly
1 reviews | Active since Sept 2017
My family passed away in 2023 and Sanlam Sky is still deducting money for the deceased. They run a ********* business - taking money from a 73 pensioner every money for deceased for the passed 2 years. No response on calls & emails from 1) *** 2) *** 3) *** 4) ***
1 reviews | Active since Sept 2017
My family passed away in 2023 and Sanlam Sky is still deducting money for the deceased. They run a ********* business - taking money from a 73 pensioner every money for deceased for the passed 2 years. No response on calls & emails from 1) *** 2) *** 3) *** 4) ***
1 reviews | Active since May 2026
I have filed two claims at sanlam sky the frist premium was not paid at all I have made a claim last week again my mother's sister has passed on there's no further information given they seem to not want to pay the the money Iam very disappointed in the company as in whole I have never been this disappointed I cat even contribute to the family because they haven't paid out anything the funeral is this weekend there's a lady by a name Rose Ntlapho who has been swearing a being rude on the call during the claim processes I need my money sanlam sky
1 reviews | Active since May 2026
I have filed two claims at sanlam sky the frist premium was not paid at all I have made a claim last week again my mother's sister has passed on there's no further information given they seem to not want to pay the the money Iam very disappointed in the company as in whole I have never been this disappointed I cat even contribute to the family because they haven't paid out anything the funeral is this weekend there's a lady by a name Rose Ntlapho who has been swearing a being rude on the call during the claim processes I need my money sanlam sky
1 reviews | Active since May 2026
Deceased :Oyama Vaaltein. Born:28/06/2022. Died:15/05/2024 Funeral claim submitted date:28/05/2024. Funeral Claim Rejection date:05/05/2024(10 Days before the deceased died) Policy number:(Sanlam Sky) IP***2 & DS***/ (Old Mutual) *** Cover start date:01/02/2024 Cause of death:Unnatural. Relationship to the deceased(Naphew) Case number:66-05-2024 I submitted the funeral claim for my late Naphew OYAMA VAALTEIN who is the Son of my Life partner BABALWA VAALTEIN'S sister ZANDILE VAALTEIN. REASON FOR REJECTION: No Policy Interest-This is Invalid & Unconstitutional. This reason was opposed and contested by myself as well as my in laws with SAP signed and stamped affidavits & the proof of maintainance from department of Justice and the proof financial contributions towards the deceased funeral arrangements but Ombudsman continued to denied them and supported the rejection letter by Sanlam Sky even though it was incorrect and premadetated: It is clear that these funeral insurance companies like SANLAM SKY, OLD MUTUAL & CAPITEC and Funeral Insurance Ombudsmen are behind the scem of squeezing money from the poor of the poorest and get supported by the insurance ombudsman. I so wish, relevant state organs and competition commission to envistigate them so that they can face the law for their ******** conduct. I so wish , all the Insurance holders to cancel their contracts and take funeral covers from somewhere else, were they will be treated with dignity they deserve in terms of section 10 of the SA Constitution Act 108 of 1996. Even Ombudsman took more than a year to make determination on the matter whilst they know they will be supporting the same wrong and ******** determination by Sanlam Sky. SUPPORTING AFFIDAVITS SUBMITED BY: 1.Zandile Vaaltein ( Biological Mother of the deceased) . 2.Babalwa Vaaltein ( Aunt to the deceased) 3.Hlobanani Spelman (Cousin to the deceased) 4.Nonise Gladys Vaaltein(Grandmother to the deceased) Kind regards. Policy Holder(***)
1 reviews | Active since May 2026
Deceased :Oyama Vaaltein. Born:28/06/2022. Died:15/05/2024 Funeral claim submitted date:28/05/2024. Funeral Claim Rejection date:05/05/2024(10 Days before the deceased died) Policy number:(Sanlam Sky) IP***2 & DS***/ (Old Mutual) *** Cover start date:01/02/2024 Cause of death:Unnatural. Relationship to the deceased(Naphew) Case number:66-05-2024 I submitted the funeral claim for my late Naphew OYAMA VAALTEIN who is the Son of my Life partner BABALWA VAALTEIN'S sister ZANDILE VAALTEIN. REASON FOR REJECTION: No Policy Interest-This is Invalid & Unconstitutional. This reason was opposed and contested by myself as well as my in laws with SAP signed and stamped affidavits & the proof of maintainance from department of Justice and the proof financial contributions towards the deceased funeral arrangements but Ombudsman continued to denied them and supported the rejection letter by Sanlam Sky even though it was incorrect and premadetated: It is clear that these funeral insurance companies like SANLAM SKY, OLD MUTUAL & CAPITEC and Funeral Insurance Ombudsmen are behind the scem of squeezing money from the poor of the poorest and get supported by the insurance ombudsman. I so wish, relevant state organs and competition commission to envistigate them so that they can face the law for their ******** conduct. I so wish , all the Insurance holders to cancel their contracts and take funeral covers from somewhere else, were they will be treated with dignity they deserve in terms of section 10 of the SA Constitution Act 108 of 1996. Even Ombudsman took more than a year to make determination on the matter whilst they know they will be supporting the same wrong and ******** determination by Sanlam Sky. SUPPORTING AFFIDAVITS SUBMITED BY: 1.Zandile Vaaltein ( Biological Mother of the deceased) . 2.Babalwa Vaaltein ( Aunt to the deceased) 3.Hlobanani Spelman (Cousin to the deceased) 4.Nonise Gladys Vaaltein(Grandmother to the deceased) Kind regards. Policy Holder(***)
Sanlam Sky has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 75 reviews in the last 12 months. How is the TrustIndex calculated? →
