SE
Salt Employee Benefits (Pty) Ltd.
Verified Business
SE
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Salt Employee Benefits is overwhelmingly described as unresponsive and slow, with customers waiting months or years for pension, death, and two-pot claims. Communication & Responsiveness (1.3) and Process Efficiency & Turnaround (1.4) draw the harshest criticism. Isolated bright spots exist where named consultants like Bablwa and Alfred provided helpful service, but these are rare exceptions in an otherwise deeply frustrated customer base.
TrustIndex
4
Ranking
#31
in Investments & Wealth
NPS Score
-59
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Salt Employee Benefits is overwhelmingly described as unresponsive and slow, with customers waiting months or years for pension, death, and two-pot claims. Communication & Responsiveness (1.3) and Process Efficiency & Turnaround (1.4) draw the harshest criticism. Isolated bright spots exist where named consultants like Bablwa and Alfred provided helpful service, but these are rare exceptions in an otherwise deeply frustrated customer base.
The most common complaint about Salt Employee Benefits (Pty) Ltd., based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers report unanswered emails, ignored calls, and call centre lines that ring out until airtime runs out. Communication & Responsiveness (1.3) is the most damaging theme, with follow-ups every 10 days yielding no progress and consultants going silent.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I app**** for my two pot on the 4th of April even now i have not received it till today nothing,I am extremely frustrated that the funds have still not reflected. This delay is unacceptable, especially with no proper communication or explanation provided. I have been patient long enough, and I need this matter resolved urgently. Please provide immediate feedback and ensure the funds are received without any further delays.
1 reviews | Active since Jan 2020
I app**** for my two pot on the 4th of April even now i have not received it till today nothing,I am extremely frustrated that the funds have still not reflected. This delay is unacceptable, especially with no proper communication or explanation provided. I have been patient long enough, and I need this matter resolved urgently. Please provide immediate feedback and ensure the funds are received without any further delays.
1 reviews | Active since Jan 2020
A tracing company called Ditlamelo benefits once contacted me in 2023 about my late husband's unclaimed death benefits which are held at Salt employees benefits. They told me there's a huge sum of amount but cannot disclose the amount that should be paid out. We sent all the relevant documents still no payout. In 2024 we contacted Salt Employee Benefits, one of their consultants confirmed there's a sum that should be paid out and we should send the documents again, still no response, 2025 September we called to enquire they told us they'll call back. 2026 February we sent an email, they asked us to send again relevant documents, we did and we kept on calling we were told to call again in the next 7 days, in one of the past weeks one of their consultants called us to say we were on a list of those to be contacted. Yesterday we called again but didn't find the 2 consultants who normally assist us, the lady who picked up the phone told us there are no funds due to my family how is that possible?
1 reviews | Active since Jan 2020
A tracing company called Ditlamelo benefits once contacted me in 2023 about my late husband's unclaimed death benefits which are held at Salt employees benefits. They told me there's a huge sum of amount but cannot disclose the amount that should be paid out. We sent all the relevant documents still no payout. In 2024 we contacted Salt Employee Benefits, one of their consultants confirmed there's a sum that should be paid out and we should send the documents again, still no response, 2025 September we called to enquire they told us they'll call back. 2026 February we sent an email, they asked us to send again relevant documents, we did and we kept on calling we were told to call again in the next 7 days, in one of the past weeks one of their consultants called us to say we were on a list of those to be contacted. Yesterday we called again but didn't find the 2 consultants who normally assist us, the lady who picked up the phone told us there are no funds due to my family how is that possible?
1 reviews | Active since Jan 2020
Salt Umbrella Fund do not respond to any of their communication channels. Not Via Email or phone numbers or member portal or website. Very alarming quietness only automated responses with the same message over and over. Seems like this business is on autopilot with no employees.
1 reviews | Active since Jan 2020
Salt Umbrella Fund do not respond to any of their communication channels. Not Via Email or phone numbers or member portal or website. Very alarming quietness only automated responses with the same message over and over. Seems like this business is on autopilot with no employees.
1 reviews | Active since Jan 2020
I app**** for my two pot on the 3rd of March and SARS finalized it on the 6th of March but then until now I have not received my funds it's almost a full month of them saying it's still in progress while other people who app**** after me received their funds already, how come?, it's annoying as the two pot is classified under "Emergency funds" but there is no sense of urgency.
1 reviews | Active since Jan 2020
I app**** for my two pot on the 3rd of March and SARS finalized it on the 6th of March but then until now I have not received my funds it's almost a full month of them saying it's still in progress while other people who app**** after me received their funds already, how come?, it's annoying as the two pot is classified under "Emergency funds" but there is no sense of urgency.
Salt Employee Benefits (Pty) Ltd. has a TrustIndex of 4 out of 10 on Hellopeter, based on 56 reviews in the last 12 months. Hellopeter has tracked Salt Employee Benefits (Pty) Ltd. across 474 total reviews. How is the TrustIndex calculated? →