Renault Zambezi
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Renault Zambezi
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Review Distribution
1|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 09:59
Sold new vehicle with wrongly registration papers
This is the second complaint I register. First one was not even answered 24 Mar 2026 at 09:52 Bought new car with fraugelent registration document Renault Zambezi say its not their problem and Motor Industry Obmitsman say the claim is more than 3 years and closed the case Good afternoon. Thank you for your feedback, but I highly disagree with your findings. It seems as you may have not all the infomation to make this decision. The issue is not that I was aware or made aware that the brand new vehicle I bought did not have the correct information regarding the engine that was in the car or registered on the NATIS system. The reason I know that the dealer ship had to know about the wrong engin number is that they (the same Renault dealership serveced the vehicle for 7 years, ordered parts to service the car according to the service inrtervils. Only after the vehicle was paid up and the srevice plan expired, I came aware of this when I had to service the vehilce. The dealership was reaponsable for the registration and first licensing of this vehicle when they sold it to me. I just paid for it. My issue with your decision is that you only address an issue like this if the claim was registered 3 years after the purchas of this vehicle? During the 3 years you are refering to...the same dealership fixed the vehicle twise and serviced it 3 times where they ordered parts for this vehicle, and could have done something about it. That makes it more ***** because they had to see it during this time, but rather whithheld or hide the fact that there is an issue. The fact is that the ***** was committed on the first day this vehicle was sold to me under false and incorrect information of the unique numbers that is allocated to a vehicle. Namely the engine and the VIN number. The vehicle with the wrong details was illigaly sold to a customer in the first place that was mislead to have bought a brand new vehicle. During the time I am driving this vehicle (8 years), I was firsly put under suspicion of driving a fraugilant vehicle and could have been arreated! Secondly, I insured a vehicle with fraugilant documentation. If the vehicle was in an accident and written off, my claim would have been rejected. Also keep in mind that if I report this to the SAPS, they must do a clearance and punch new numbers on the engine that will make it a code 3 vehicle! Which it is NOT! This is what is going to happen if I want to sell the vehicle aswell. On visiting the dealership after becoming aware of the issue. The answer was that it is not their problem. Please take this information above and re evaluate your decision. If you need anything else, please feel free to contact me on **********.
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 09:59
Sold new vehicle with wrongly registration papers
This is the second complaint I register. First one was not even answered 24 Mar 2026 at 09:52 Bought new car with fraugelent registration document Renault Zambezi say its not their problem and Motor Industry Obmitsman say the claim is more than 3 years and closed the case Good afternoon. Thank you for your feedback, but I highly disagree with your findings. It seems as you may have not all the infomation to make this decision. The issue is not that I was aware or made aware that the brand new vehicle I bought did not have the correct information regarding the engine that was in the car or registered on the NATIS system. The reason I know that the dealer ship had to know about the wrong engin number is that they (the same Renault dealership serveced the vehicle for 7 years, ordered parts to service the car according to the service inrtervils. Only after the vehicle was paid up and the srevice plan expired, I came aware of this when I had to service the vehilce. The dealership was reaponsable for the registration and first licensing of this vehicle when they sold it to me. I just paid for it. My issue with your decision is that you only address an issue like this if the claim was registered 3 years after the purchas of this vehicle? During the 3 years you are refering to...the same dealership fixed the vehicle twise and serviced it 3 times where they ordered parts for this vehicle, and could have done something about it. That makes it more ***** because they had to see it during this time, but rather whithheld or hide the fact that there is an issue. The fact is that the ***** was committed on the first day this vehicle was sold to me under false and incorrect information of the unique numbers that is allocated to a vehicle. Namely the engine and the VIN number. The vehicle with the wrong details was illigaly sold to a customer in the first place that was mislead to have bought a brand new vehicle. During the time I am driving this vehicle (8 years), I was firsly put under suspicion of driving a fraugilant vehicle and could have been arreated! Secondly, I insured a vehicle with fraugilant documentation. If the vehicle was in an accident and written off, my claim would have been rejected. Also keep in mind that if I report this to the SAPS, they must do a clearance and punch new numbers on the engine that will make it a code 3 vehicle! Which it is NOT! This is what is going to happen if I want to sell the vehicle aswell. On visiting the dealership after becoming aware of the issue. The answer was that it is not their problem. Please take this information above and re evaluate your decision. If you need anything else, please feel free to contact me on **********.
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 10:18
BAD SERVICE AND ZERO COMMUNICATION SKILLS FROM RENAULT ZAMBEZI
I am very disconsolate and dejected about the Renault Zambezi service. My Renault Kiger Zen Life 2025 is just a year old and still under a 2-year warranty. It had an engine fault (12 January 2025), and it was taken to the nearest Renault dealership, which was the mediocre and feckless *********** Zambezi centre. It got stuck there from 12 January 2026 until today. I went there in person after two weeks, and they told me they are understaffed and they have a backlog. I mean, whose problem is that? They have a lot to learn from Renault Centurion in terms of communication and efficiency. Whenever I call them, they either do not pick up the calls or they say they are going to call me back, and they don't; it's one-way communication. From January to now, I have spent more than R5000 in the E-hailing transportation to get to work. I am really tired of chasing after these people. Renault will be phased out if they continue with their lackadaisical engines. How can you put such a small engine in a big structure like Kiger? BAD BAD BAD SERVICE YERR
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 10:18
BAD SERVICE AND ZERO COMMUNICATION SKILLS FROM RENAULT ZAMBEZI
I am very disconsolate and dejected about the Renault Zambezi service. My Renault Kiger Zen Life 2025 is just a year old and still under a 2-year warranty. It had an engine fault (12 January 2025), and it was taken to the nearest Renault dealership, which was the mediocre and feckless *********** Zambezi centre. It got stuck there from 12 January 2026 until today. I went there in person after two weeks, and they told me they are understaffed and they have a backlog. I mean, whose problem is that? They have a lot to learn from Renault Centurion in terms of communication and efficiency. Whenever I call them, they either do not pick up the calls or they say they are going to call me back, and they don't; it's one-way communication. From January to now, I have spent more than R5000 in the E-hailing transportation to get to work. I am really tired of chasing after these people. Renault will be phased out if they continue with their lackadaisical engines. How can you put such a small engine in a big structure like Kiger? BAD BAD BAD SERVICE YERR
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 11:02
unresolved window mechanism issue on my vehicle. I have been following up on this matter since August last year 2025. I have personally travelled more than twice from Mpumalanga to Pretoria, only to leave disappointed each time due to parts not being ava
HAVE TO WAIT 6MONTHS AND THEN BEG FOR A GOOD SERVICE
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 11:02
unresolved window mechanism issue on my vehicle. I have been following up on this matter since August last year 2025. I have personally travelled more than twice from Mpumalanga to Pretoria, only to leave disappointed each time due to parts not being ava
HAVE TO WAIT 6MONTHS AND THEN BEG FOR A GOOD SERVICE
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Anonymous
1 reviews | Active since Jan 2020
12 May 2025, 14:28
BAD & *********** SERVICE / CUSTOMER CARE - ESCALATED TO HEAD OFFICE
Good day Kindly note, that I am writing this customer complaints letter for bad customer service and poor experience with your service at the Modus Group - Montana. I have been struggling to get a hold of your customer care, as the number on the website is incorrectly listed as 0860 876 7000. My vehicle was booked in last week Monday, 5 May at Modus Group, Zambesi. Since Tuesday, I have been speaking to my service advisor, which does not have any definite arrangements/feedback from Renault up until today. In the meantime, I am stranded without a vehicle. Being a single mom with 2x teenage boys, I am not able to afford Uber everyday to my workplace & back. I am escalating these issues again, to HELO PETER.COM, as well as the MOTOR INDUSTRY OMBUDSMAN. Your urgent feedback is greatly appreciated. Greetings, Tania Heymans 0825986097
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Anonymous
1 reviews | Active since Jan 2020
12 May 2025, 14:28
BAD & *********** SERVICE / CUSTOMER CARE - ESCALATED TO HEAD OFFICE
Good day Kindly note, that I am writing this customer complaints letter for bad customer service and poor experience with your service at the Modus Group - Montana. I have been struggling to get a hold of your customer care, as the number on the website is incorrectly listed as 0860 876 7000. My vehicle was booked in last week Monday, 5 May at Modus Group, Zambesi. Since Tuesday, I have been speaking to my service advisor, which does not have any definite arrangements/feedback from Renault up until today. In the meantime, I am stranded without a vehicle. Being a single mom with 2x teenage boys, I am not able to afford Uber everyday to my workplace & back. I am escalating these issues again, to HELO PETER.COM, as well as the MOTOR INDUSTRY OMBUDSMAN. Your urgent feedback is greatly appreciated. Greetings, Tania Heymans 0825986097
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Anonymous
1 reviews | Active since Jan 2020
13 Feb 2025, 05:46
Very useless
I am really not happy with the service from Renault Zambezi, i took my car for service last year and told them there's an oil leak, they promised to attend to it. When i fetched the car it was still leaking. I was accused of being involved in an accident hence the car was leaking. I kept nagging for them to fix it but every time I leave the workshop the car is leaking. Yesterday i took my car for service, boom thr leak is worse. I have never been happy ever since i bought the car there
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Anonymous
1 reviews | Active since Jan 2020
13 Feb 2025, 05:46
Very useless
I am really not happy with the service from Renault Zambezi, i took my car for service last year and told them there's an oil leak, they promised to attend to it. When i fetched the car it was still leaking. I was accused of being involved in an accident hence the car was leaking. I kept nagging for them to fix it but every time I leave the workshop the car is leaking. Yesterday i took my car for service, boom thr leak is worse. I have never been happy ever since i bought the car there
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2025, 11:20
Renault's useless motor warranty and poor customer service
I used to service my renault Kwid at Zambezi center until it was out of motor plan and i took it to another approved service centre. Recently my radio and screen are not working and i went to them in December 2024 to enquire if my warranty will cover it and then they said i am still within the cover ranger of 150 000 KM / 5 years so i booked in the car. On the day that i was supposed to bring the car i had an emergency in the morning and i asked my husband to take in the car but it was unfortunately late after the cut off time so they refused to assist and the lady that was just not interested in listen. January 2025 i booked in the car again and they warranty cannot cover and when i asked for the reasons they change from one reason to another: 1. The car was not serviced at their branch after motor plan and they want prove of invoices of where i service it - i told them that but i provided service book 2. Warranty rejected the claim - i phoned customer service and there was no claim submitted by the dealer. 3. The warranty does not cover radio after 100 000 km - they never mentioned this before when i enquired and book in the car. They explained circumstances whereby warranty will not cover but never mention the 100 000 km which is something they should have started with if indeed the truth. In summary they are coming up with excuse after the other not to assist. What is warranty for??? They must just say their cars comes without warranty.
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2025, 11:20
Renault's useless motor warranty and poor customer service
I used to service my renault Kwid at Zambezi center until it was out of motor plan and i took it to another approved service centre. Recently my radio and screen are not working and i went to them in December 2024 to enquire if my warranty will cover it and then they said i am still within the cover ranger of 150 000 KM / 5 years so i booked in the car. On the day that i was supposed to bring the car i had an emergency in the morning and i asked my husband to take in the car but it was unfortunately late after the cut off time so they refused to assist and the lady that was just not interested in listen. January 2025 i booked in the car again and they warranty cannot cover and when i asked for the reasons they change from one reason to another: 1. The car was not serviced at their branch after motor plan and they want prove of invoices of where i service it - i told them that but i provided service book 2. Warranty rejected the claim - i phoned customer service and there was no claim submitted by the dealer. 3. The warranty does not cover radio after 100 000 km - they never mentioned this before when i enquired and book in the car. They explained circumstances whereby warranty will not cover but never mention the 100 000 km which is something they should have started with if indeed the truth. In summary they are coming up with excuse after the other not to assist. What is warranty for??? They must just say their cars comes without warranty.
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2025, 06:51
Unhappy client
I took my car in for service on the 25/09/24,after 2 months the car was showing service light I called to ask about this service light I was told the light was not programed, shortly there was another light coming on, I refer to the manual book to see what is that light for, it says I must take the car to the nearest dealership, I went back to Zambezi Renault they told me that the needs to be diagnosed to see what could be the issue.. Which problem in 2 months that the couldn't pick it up during the service,, now I must pay R1035 diagnostic fee,, I'm very unhappy
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2025, 06:51
Unhappy client
I took my car in for service on the 25/09/24,after 2 months the car was showing service light I called to ask about this service light I was told the light was not programed, shortly there was another light coming on, I refer to the manual book to see what is that light for, it says I must take the car to the nearest dealership, I went back to Zambezi Renault they told me that the needs to be diagnosed to see what could be the issue.. Which problem in 2 months that the couldn't pick it up during the service,, now I must pay R1035 diagnostic fee,, I'm very unhappy
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