WD
Williem Abraham Du Plessis
Active since Nov 2013
20
Reviews
0
Industries
Reviews
20 reviews1 month ago
Bad service
Called MIOSA on 10 March 2026 and lodge a complaint and sent all the requered documents. My telephone conversation with your agent on 10 March 2026 refer. Advised to complete Complaint form and submit (see completed complaint vorm attached) Please I need your assistance. I am affraid to drive my own car after I realized the consequences of this issue. I am also concerned that I insured this vehicle with the wrong information (egine number) and my claim can be rejected of insuring a vehicle with the wrong details. Response: Dear Mr Du Plessis, Re: NO MANDATE / RENAULT CLIO IV / VF15R400E58670363 / HD36HKGP You are kindly referred to the complaint lodged with the office of the Motor Industry Ombudsman of South Africa (MIOSA). The MIOSA represents neither industry nor the consumer. It utilises good engineering practice, good customer care practice, good legal practice, and natural justice as a basis in its deliberations. We are in receipt of your submission and wish to respond as follows: You purchased the vehicle on 18 November 2017. A dispute was raised on 15 July 2025, wherein you state that the vehicle’s engine is a four-cylinder and does not correspond with the RCI engine number. You therefore allege that the respondent committed ***** and request a refund of the purchase price. This matter has prescribed in terms of the Prescription Act, which provides that a person may not institute a claim against another after a period of three years has elapsed from the date on which they became aware, or ought reasonably to have become aware, of the cause of action, whichever occurs first. In light of the above, we are unable to consider your complaint in terms of the South African Automotive Industry Code of Conduct. Accordingly, we confirm the closure of our file. This matter is now closed. Yours sincerely D Briesies Case Manager Nick Brandt Case Manager My response: Good afternoon. Thank you for your feedback, but I highly disagree with your findings. It seems as you may have not all the infomation to make this decision. The issue is not that I was aware or made aware that the brand new vehicle I bought did not have the correct information regarding the engine that was in the car or registered on the NATIS system. The reason I know that the dealer ship had to know about the wrong engin number is that they (the same Renault dealership serveced the vehicle for 7 years, ordered parts to service the car according to the service inrtervils. Only after the vehicle was paid up and the srevice plan expired, I came aware of this when I had to service the vehilce. The dealership was reaponsable for the registration and first licensing of this vehicle when they sold it to me. I just paid for it. My issue with your decision is that you only address an issue like this if the claim was registered 3 years after the purchas of this vehicle? During the 3 years you are refering to...the same dealership fixed the vehicle twise and serviced it 3 times where they ordered parts for this vehicle, and could have done something about it. That makes it more ***** because they had to see it during this time, but rather whithheld or hide the fact that there is an issue. The fact is that the ***** was committed on the first day this vehicle was sold to me under false and incorrect information of the unique numbers that is allocated to a vehicle. Namely the engine and the VIN number. The vehicle with the wrong details was illigaly sold to a customer in the first place that was mislead to have bought a brand new vehicle. During the time I am driving this vehicle (8 years), I was firsly put under suspicion of driving a fraugilant vehicle and could have been arreated! Secondly, I insured a vehicle with fraugilant documentation. If the vehicle was in an accident and written off, my claim would have been rejected. Also keep in mind that if I report this to the SAPS, they must do a clearance and punch new numbers on the engine that will make it a code 3 vehicle! Which it is NOT! This is what is going to happen if I want to sell the vehicle aswell. On visiting the dealership after becoming aware of the issue. The answer was that it is not their problem. Please take this information above and re evaluate your decision. If you need anything else, please feel free to contact me on 0621158114. 09:40 28 April 2026 Called Ashna (agent). Can not help me, I must wait for my case to come up for review again. Explain the seriousness of the complaint and that I am affraid to drive my illigal car that has a false ducument and do not know if the engine is ******. Still paying insurance on a vehicle that a uninsurable risk. Asked her to transfer me to her Manager or superior but is in a meeting. She can not and manager is in meeting and refused to give manager message to call me. Hope all is well. I am extreamly disapointed with your office customer service. I send all the requirements and documents more than a week ago, and no communication recieved from your side. I explained to your consultants that this complaint and matter is very urgent! Everyware I turned to for this huge issue, there has been no response. Me, as a consumer and customer feels left out and been disadvantaged by all the places that is surposed to be assisting. This is unfair treatment and unexceptable. I understand that this is a complicated matter and seems as no one want to do something. I can not leave it like this, as I am suffering and in possession of an illigal vehicle that I bought in good faith and from a trusted dealer. Please I need this issue resolved before Thursday as I will be forced then to take further steps.
0 replies
1 month ago
Sold new vehicle with wrongly registration papers
This is the second complaint I register. First one was not even answered 24 Mar 2026 at 09:52 Bought new car with fraugelent registration document Renault Zambezi say its not their problem and Motor Industry Obmitsman say the claim is more than 3 years and closed the case Good afternoon. Thank you for your feedback, but I highly disagree with your findings. It seems as you may have not all the infomation to make this decision. The issue is not that I was aware or made aware that the brand new vehicle I bought did not have the correct information regarding the engine that was in the car or registered on the NATIS system. The reason I know that the dealer ship had to know about the wrong engin number is that they (the same Renault dealership serveced the vehicle for 7 years, ordered parts to service the car according to the service inrtervils. Only after the vehicle was paid up and the srevice plan expired, I came aware of this when I had to service the vehilce. The dealership was reaponsable for the registration and first licensing of this vehicle when they sold it to me. I just paid for it. My issue with your decision is that you only address an issue like this if the claim was registered 3 years after the purchas of this vehicle? During the 3 years you are refering to...the same dealership fixed the vehicle twise and serviced it 3 times where they ordered parts for this vehicle, and could have done something about it. That makes it more ***** because they had to see it during this time, but rather whithheld or hide the fact that there is an issue. The fact is that the ***** was committed on the first day this vehicle was sold to me under false and incorrect information of the unique numbers that is allocated to a vehicle. Namely the engine and the VIN number. The vehicle with the wrong details was illigaly sold to a customer in the first place that was mislead to have bought a brand new vehicle. During the time I am driving this vehicle (8 years), I was firsly put under suspicion of driving a fraugilant vehicle and could have been arreated! Secondly, I insured a vehicle with fraugilant documentation. If the vehicle was in an accident and written off, my claim would have been rejected. Also keep in mind that if I report this to the SAPS, they must do a clearance and punch new numbers on the engine that will make it a code 3 vehicle! Which it is NOT! This is what is going to happen if I want to sell the vehicle aswell. On visiting the dealership after becoming aware of the issue. The answer was that it is not their problem. Please take this information above and re evaluate your decision. If you need anything else, please feel free to contact me on **********.
0 replies
2 months ago
Bad service Renault
Very bad service. Sold a new car tome with wrong engine number and said its not their problem?
2 replies
2 months ago
FNB Homeloan account - no assistance to correct
I bought my home in 2014. Went under debt review in 2018. I cancelled the Debt review in 2024 and informed FNB home loan debpt review department with the cancelation from my debt councilar. I never skipped one installment since 2014. Now I called and my account is +-R50 000.00 in arrears. Called many times and emailed. They dont want to correct my account. See below my last email last week - not even a response? Good afternoon Hope all is well I am disappointed in your service. I sent an email last week Thursday and no response. This is unexceptable! I want to know what is going on with my home loan account that I am paying for. I have sent the cancelation of the debt review and you have not done your work to cansel it to be a normal account. I want answers or I am going to be forced to take further steps. Please assist with my request. Thank you Kind Regards WA du Plessis 0621158113
1 reply
2 months ago
Bought new car with fraugelent registration document
Renault Zambezi say its not their problem and Motor Industry Obmitsman say the claim is more than 3 years and closed the case Good afternoon. Thank you for your feedback, but I highly disagree with your findings. It seems as you may have not all the infomation to make this decision. The issue is not that I was aware or made aware that the brand new vehicle I bought did not have the correct information regarding the engine that was in the car or registered on the NATIS system. The reason I know that the dealer ship had to know about the wrong engin number is that they (the same Renault dealership serveced the vehicle for 7 years, ordered parts to service the car according to the service inrtervils. Only after the vehicle was paid up and the srevice plan expired, I came aware of this when I had to service the vehilce. The dealership was reaponsable for the registration and first licensing of this vehicle when they sold it to me. I just paid for it. My issue with your decision is that you only address an issue like this if the claim was registered 3 years after the purchas of this vehicle? During the 3 years you are refering to...the same dealership fixed the vehicle twise and serviced it 3 times where they ordered parts for this vehicle, and could have done something about it. That makes it more ***** because they had to see it during this time, but rather whithheld or hide the fact that there is an issue. The fact is that the ***** was committed on the first day this vehicle was sold to me under false and incorrect information of the unique numbers that is allocated to a vehicle. Namely the engine and the VIN number. The vehicle with the wrong details was illigaly sold to a customer in the first place that was mislead to have bought a brand new vehicle. During the time I am driving this vehicle (8 years), I was firsly put under suspicion of driving a fraugilant vehicle and could have been arreated! Secondly, I insured a vehicle with fraugilant documentation. If the vehicle was in an accident and written off, my claim would have been rejected. Also keep in mind that if I report this to the SAPS, they must do a clearance and punch new numbers on the engine that will make it a code 3 vehicle! Which it is NOT! This is what is going to happen if I want to sell the vehicle aswell. On visiting the dealership after becoming aware of the issue. The answer was that it is not their problem. Please take this information above and re evaluate your decision. If you need anything else, please feel free to contact me on 0621158114.
3 replies
10 months ago
Very very bad customer service
Very bad service!!!! In June 2024 I received a new Willard battery and marked 06/2024. For a month now the battery is giving me problems and do not keep it's charge. I tested it several times but this is after it was charged with the alternator. I called the number supp**** on the battery and a rude woman told me that they can not change a replacement battery?(did they give me an old battery?). I also reported this on the Willard site a week ago, and the only reply was that an agent will be in touch with me shortly? And that was it. This is very very bad service and not from a company even my grandfather trusted!!! The battery is still under warranty and needs to be replaced as I have to let the engine running not to be stuck when I stop.
2 replies
38 months ago
BAD SERVICE!!!
Very bad service. I registered wit them and send everyting they wanted the same day 13 March 2023. Till today... No phone or contract. Recieved 5 calls a day from them to take out an add on to the contract but sill no phone or contract. I followed up on the delivery of the phone several times. Consultant advised me the courier could not get hold of me, and the phone out and back twise??? Please keep to your promisses! This is no way to treat a new customer.
1 reply
38 months ago
VERY DISAPPOINTED
Very upset!!! We all are suffering with this loadshedding. As a sleep apnea patient it is worse. Now sleep is also a problem. When there is loadshedding at night (every night these days) I do not sleep without my cpap machine on. The solution was a backup battery R6900.00 that was supp**** by my service provider and paid for out of my SAVINGS account by Bestmed on 13/03/2023. SAVINGS IS MY MONEY! Who are you to make decisions regarding MY MONEY? Now I recieve a call from my service provider to inform me that the payment reversed by Bestmed and I must pay for it. This is absolutly unexceptable! It should have been paid by Bestmed scheme from the start as I see this as a serious condition and I would expect my expensive Medical aid to care about their wellbeeing of their patients and pay for this. I hope you will fix this to regain my confidance in you?
1 reply
50 months ago
Mweb very bad service provider
Stil no response recieved from Mweb. I cancelled with them yesterday to look for a service provider that gives what I pay for.
0 replies
50 months ago
Mweb speed
We have a contract with M Web for a year and two months. For the last two months we cannot do anything at all. From 25Mbps (fibre line) to 2Mbps drop on the upload speed. I am paying R500 per month to get irretated and furstrated. After many telephone calls to m web i still have the same problem. For a year on contract , no premblems. As soon as my contract were over, and went over to month to month, the throttling start. The service are terrable. When we phone they fix the problem. Just a few minutes after calling they throttled us again. My phone calls cost more than my premuim. I do not get any service from them at all. Paying every month for nothing. If i buy a bread for R15 I'm getting the whole bread not just two slices. Worst service ever and I'm going to warn everyone about the poor service of m web and going to stop paying and get another provider.
0 replies
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15%)
1 Star
16 (80%)