property practitioner regulatory authority
Unclaimed Business
|1|14 Reviews (last 12 months)|This business does not respond to reviews
property practitioner regulatory authority
Unclaimed Business
|1
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, the Property Practitioners Regulatory Authority is drawing overwhelmingly negative sentiment from agents and property owners. Customers consistently mention unanswered emails, blocked accounts, and prolonged delays in obtaining Fidelity Fund Certificates. A recurring theme is the inaccessibility of the call centre, with long hold times and unresolved tickets. Practitioners also describe complaints about agent malpractice going unacknowledged, with no reference numbers issued or investigators assigned. Many reviewers express frustration about being unable to remain compliant due to administrative breakdowns, perceiving the authority as unresponsive and lacking accountability.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
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Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 17:36
Total lack of professionalism.
We, as agents, are at the mercy of the PPRA. They do not respond to email inquiries/ they do not resolve issues/ they ignore your emails, and when one goes to the Sandton office as a final resort to get answers, one is spoken to by rude personnel. I have been in contact with Nkhensani from February 2026 to have my 2 FIC's available for download, as all fees are paid. My account is now blocked, and I am now totally ignored despite many promises with timelines to resolve this issue. There is also a message that my agency does not have a Principal, although I paid and registered as a Principal on 28/08/21. I received the FIC for my Principal status in Oct 2021
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 17:36
Total lack of professionalism.
We, as agents, are at the mercy of the PPRA. They do not respond to email inquiries/ they do not resolve issues/ they ignore your emails, and when one goes to the Sandton office as a final resort to get answers, one is spoken to by rude personnel. I have been in contact with Nkhensani from February 2026 to have my 2 FIC's available for download, as all fees are paid. My account is now blocked, and I am now totally ignored despite many promises with timelines to resolve this issue. There is also a message that my agency does not have a Principal, although I paid and registered as a Principal on 28/08/21. I received the FIC for my Principal status in Oct 2021
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 09:33
Another ANC Cadre deployment agency
The EAAB were useless for 20 years then tried an upgrade to the PPRA to start anew and they are still useless. Query raised 21 Jan, 20 Apr and still no feedback from them. They draw salaries and do nothing to earn this. Another ANC Cadre deployment.
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 09:33
Another ANC Cadre deployment agency
The EAAB were useless for 20 years then tried an upgrade to the PPRA to start anew and they are still useless. Query raised 21 Jan, 20 Apr and still no feedback from them. They draw salaries and do nothing to earn this. Another ANC Cadre deployment.
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 14:22
Faulty websites
Website not working have reported mall practice and unfair practise experienced by Pretor the new portfolio manager Ikonka loots, FFC 2023116408, having included communication levy expense instead of as previously received as itemised sepratley, February, March and April have 3 different levy variations, together with general levy received confirmation of submission no further response. Additionally was unable to report real estate services the agent Bernard ***ley FFC 0675105 having deceived buyer and seller after having signed OTP already 2 months ago, The Offer to Purchase (OTP) was signed on 2 February 2026, more than two months ago. The buyer has received 85% of the bond approval from Absa to date. However, there has been no response from him despite multiple attempts to correspond, and no replies have been received. Furthermore, the real estate agent failed to obtain a pre-approved loan for the buyer, which has contributed to the current delays. The seller has been inappropriately misled by Mr Bernard ***ley, the property practitioner from the Real Estate Services, who did not confirm that a pre-approved loan was in place as previously discussed. To date, Mr Bernard ***ley refuses to provide effective and efficient feedback to both the seller and the transferring attorneys. This lack of communication is causing significant inconvenience to the seller, as well as to other prospective buyers. It is effectively holding the seller hostage to a sale that has not been finalized, when the property could potentially have been sold already.
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 14:22
Faulty websites
Website not working have reported mall practice and unfair practise experienced by Pretor the new portfolio manager Ikonka loots, FFC 2023116408, having included communication levy expense instead of as previously received as itemised sepratley, February, March and April have 3 different levy variations, together with general levy received confirmation of submission no further response. Additionally was unable to report real estate services the agent Bernard ***ley FFC 0675105 having deceived buyer and seller after having signed OTP already 2 months ago, The Offer to Purchase (OTP) was signed on 2 February 2026, more than two months ago. The buyer has received 85% of the bond approval from Absa to date. However, there has been no response from him despite multiple attempts to correspond, and no replies have been received. Furthermore, the real estate agent failed to obtain a pre-approved loan for the buyer, which has contributed to the current delays. The seller has been inappropriately misled by Mr Bernard ***ley, the property practitioner from the Real Estate Services, who did not confirm that a pre-approved loan was in place as previously discussed. To date, Mr Bernard ***ley refuses to provide effective and efficient feedback to both the seller and the transferring attorneys. This lack of communication is causing significant inconvenience to the seller, as well as to other prospective buyers. It is effectively holding the seller hostage to a sale that has not been finalized, when the property could potentially have been sold already.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 12:36
Unable to Renew FFC – No Response, No Assistance
I have been trying for weeks to obtain an invoice to renew my Fidelity Fund Certificate through the Property Practitioners Regulatory Authority. I fully acknowledge that my FFC expired and that penalties apply. I am willing to pay all outstanding fees — however, I cannot proceed without receiving an invoice. The issue is: Calls take extremely long to be answered When you do get through, there is little to no assistance Emails sent to multiple provided addresses are completely ignored As a result, I am unable to renew my FFC and therefore unable to legally operate — while penalties continue to increase due to delays that are not on my side. This is unacceptable for practitioners trying to remain compliant. I urgently need: My invoice issued Clear guidance on renewal Proper response from support channels At this stage, it feels impossible to get assistance.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 12:36
Unable to Renew FFC – No Response, No Assistance
I have been trying for weeks to obtain an invoice to renew my Fidelity Fund Certificate through the Property Practitioners Regulatory Authority. I fully acknowledge that my FFC expired and that penalties apply. I am willing to pay all outstanding fees — however, I cannot proceed without receiving an invoice. The issue is: Calls take extremely long to be answered When you do get through, there is little to no assistance Emails sent to multiple provided addresses are completely ignored As a result, I am unable to renew my FFC and therefore unable to legally operate — while penalties continue to increase due to delays that are not on my side. This is unacceptable for practitioners trying to remain compliant. I urgently need: My invoice issued Clear guidance on renewal Proper response from support channels At this stage, it feels impossible to get assistance.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 03:48
Urgent Complaint: No Case Registration, No Acknowledgement, and Ongoing Financial Prejudice
On 16 February 2026, I lodged a formal complaint regarding a managing agent’s failure to comply with statutory exit obligations, including the provision of signed ingoing and outgoing inspection reports. Despite submitting a complete document pack and sending multiple follow-ups (including resubmissions on 23 and 24 February 2026), the matter remains without: Any formal acknowledgement of receipt A reference number Confirmation that documents were successfully received Allocation to an investigation officer Repeated emails generated delivery complications, and telephonic attempts to obtain confirmation were unsuccessful. To date, there has been no procedural clarity or indication that the complaint has been formally registered. Financial Impact Due to the absence of statutory inspection reports, I have been unable to properly reconcile the tenant deposit or pursue tenant liability. The property was returned in a condition requiring urgent remediation, including carpet removal and tile installation, to restore marketability and prevent further rental losses. These costs remain unrecovered. Management fees were deducted during a period where core oversight functions appear not to have been performed. Emotional and Psychological Impact While seeking regulatory assistance in good faith, I have instead experienced: Legal ************ from the managing agent’s attorneys Administrative silence Repeated communication failures The lack of acknowledgement and transparency has caused significant stress and uncer*****y. The perception created is one of institutional inertia rather than regulatory protection. Governance Concerns This matter now extends beyond the original complaint. It raises serious concerns about: Complaint intake systems Case tracking controls Responsiveness standards Accessibility of enforcement mechanisms A regulatory authority should, at minimum, confirm receipt and issue a case reference number. Request for Resolution I request immediate: Written confirmation that the complaint has been formally registered. Allocation of a reference number. Identification of the assigned investigation officer. Clear timelines for assessment and next steps. If this matter is not addressed urgently, I will escalate it to the Executive Authority (Minister) and/or the relevant Ombud or oversight body for review of both the underlying complaint and the apparent breakdown in administrative process. This complaint is made in the interest of accountability, transparency, and procedural fairness.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 03:48
Urgent Complaint: No Case Registration, No Acknowledgement, and Ongoing Financial Prejudice
On 16 February 2026, I lodged a formal complaint regarding a managing agent’s failure to comply with statutory exit obligations, including the provision of signed ingoing and outgoing inspection reports. Despite submitting a complete document pack and sending multiple follow-ups (including resubmissions on 23 and 24 February 2026), the matter remains without: Any formal acknowledgement of receipt A reference number Confirmation that documents were successfully received Allocation to an investigation officer Repeated emails generated delivery complications, and telephonic attempts to obtain confirmation were unsuccessful. To date, there has been no procedural clarity or indication that the complaint has been formally registered. Financial Impact Due to the absence of statutory inspection reports, I have been unable to properly reconcile the tenant deposit or pursue tenant liability. The property was returned in a condition requiring urgent remediation, including carpet removal and tile installation, to restore marketability and prevent further rental losses. These costs remain unrecovered. Management fees were deducted during a period where core oversight functions appear not to have been performed. Emotional and Psychological Impact While seeking regulatory assistance in good faith, I have instead experienced: Legal ************ from the managing agent’s attorneys Administrative silence Repeated communication failures The lack of acknowledgement and transparency has caused significant stress and uncer*****y. The perception created is one of institutional inertia rather than regulatory protection. Governance Concerns This matter now extends beyond the original complaint. It raises serious concerns about: Complaint intake systems Case tracking controls Responsiveness standards Accessibility of enforcement mechanisms A regulatory authority should, at minimum, confirm receipt and issue a case reference number. Request for Resolution I request immediate: Written confirmation that the complaint has been formally registered. Allocation of a reference number. Identification of the assigned investigation officer. Clear timelines for assessment and next steps. If this matter is not addressed urgently, I will escalate it to the Executive Authority (Minister) and/or the relevant Ombud or oversight body for review of both the underlying complaint and the apparent breakdown in administrative process. This complaint is made in the interest of accountability, transparency, and procedural fairness.
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 09:04
Pathetic! Useless constantly offline! No initiative from upper management!!!!!
This establishment is completely in a shambles! I paid for my FFC certificate in July 2025 and I STILL don't have a physical copy of my certificate! Been there a good few times and regularly reach out to them for assistance but the system is permanently offline! Why can they not just email the certificate directly to you when it's ready? How absolutely pathetic - its like a government department - the level of service is non-existent!!! Pathetic!
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 09:04
Pathetic! Useless constantly offline! No initiative from upper management!!!!!
This establishment is completely in a shambles! I paid for my FFC certificate in July 2025 and I STILL don't have a physical copy of my certificate! Been there a good few times and regularly reach out to them for assistance but the system is permanently offline! Why can they not just email the certificate directly to you when it's ready? How absolutely pathetic - its like a government department - the level of service is non-existent!!! Pathetic!
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Anonymous
1 reviews | Active since Jan 2020
27 Nov 2025, 08:08
Useless PPRA employees from top to bottom !
Absolutely THE WORST AFTER SAPS ! I try to solve a problem with EAAB OR NOW PPRA SINCE THEY CHANGED THEIR NANE OF ALL THEIR *******ION AND INCOMPETENCE, how everything is still the same ! I get none whatsoever clarity of the situation, I’ve been there again after many times on Friday I was promised many things but as it is nothing I have to them and delivered to them are on record !! Totally useless to the core people in that business !!! They are controlling the industry!??? Of what ??? To be ******* and useless as they are . Agent study and behave proper with civilized manners ! NOT THEY PPRA aka EAAB
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Anonymous
1 reviews | Active since Jan 2020
27 Nov 2025, 08:08
Useless PPRA employees from top to bottom !
Absolutely THE WORST AFTER SAPS ! I try to solve a problem with EAAB OR NOW PPRA SINCE THEY CHANGED THEIR NANE OF ALL THEIR *******ION AND INCOMPETENCE, how everything is still the same ! I get none whatsoever clarity of the situation, I’ve been there again after many times on Friday I was promised many things but as it is nothing I have to them and delivered to them are on record !! Totally useless to the core people in that business !!! They are controlling the industry!??? Of what ??? To be ******* and useless as they are . Agent study and behave proper with civilized manners ! NOT THEY PPRA aka EAAB
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