CA
clifford A
Active since May 2016
18
Reviews
0
Industries
Reviews
18 reviews1 month ago
Total lack of professionalism.
We, as agents, are at the mercy of the PPRA. They do not respond to email inquiries/ they do not resolve issues/ they ignore your emails, and when one goes to the Sandton office as a final resort to get answers, one is spoken to by rude personnel. I have been in contact with Nkhensani from February 2026 to have my 2 FIC's available for download, as all fees are paid. My account is now blocked, and I am now totally ignored despite many promises with timelines to resolve this issue. There is also a message that my agency does not have a Principal, although I paid and registered as a Principal on 28/08/21. I received the FIC for my Principal status in Oct 2021
1 reply
15 months ago
I received the order...
I received the order with no hassle except the courier pitched announced
1 reply
30 months ago
Pricing and data reconfiguration
The way fwd with price reductions and miving night time data to anytime by MTN.
1 reply
31 months ago
Poor customer service. Seeking revenue is their prime objective
I received a call from a consultant in Feb 2023, who gave me a short sales pitch on a special. He mentioned a 2 month cancellation period. I went to the gym in Glenanda to sign up. I did not read the fine print. My circumstances changed after a few months and I decided to give notice on 4/5/23. It took me a month of calls/ emails and wstsup msgs to get confirmation. I was then informed that the notice period is 4 months and will only start from 1/5/23. After many discussions with pf accounts, it was confirmed that the last debit order would be 25/09/23 and not 25/10/23. Debits have been processed fir 25/10/23 and 25/11/23. Thank heavens for the debit order reversal that I can use. Their customer service is non existent from the consultant/ branch manager and head office. Not a brand that I would recommend or ever use again.
4 replies
32 months ago
Incompetence
I gave 30 days written notice on 21/08/23 as per the contract and received no confirmation.i followed up on 05/09/23 and was told to talk to the crm (Santanna). I tried calling/ watsup and via email, to no avail. I called the accounts again and after a few minutes I was told that my notice was confirmed via email and that no dt order would be processed end September. An incorrect email address was used I received an invoice dd 25/09/23 with the monthly fee due 25/09/23. I sent an email to query the invoice and no response. I called and spoke to Tauhirah and was told that it would be investigated. I received an email from accounts on 02/10/23 informing me that my account is suspended and the payment method has been changed to eft. Another email from Tauhirah that the matter is still being investigated. Today 03/10/23, the debit has gone through. This was what I feared would happen. This incompetence is on another level.
0 replies
35 months ago
Very poor customer service.
I returned the hired car last Tuesday. It was agreed that there would be no charges. On Wednesday Avis tried to debit my account 6 times. I have emailed the supporting proof. 7 working days have passed and still no resolve despite their 48-hour promise. I am being referred to the bank/ branch manager/ customer service and back and forth.
1 reply
58 months ago
No assistance at all from a government key service provider.
I bought electricity on 01/08/21 and expected to receive 350 units as per the price list effective 01/07/21 and only received 282 units. I reported the overcharge at their Reuven office on 02/08/21. A person called Mark called me 2 days later and suggested that the meter is faulty and that there are no meters in stock to replace the meter. I had a call from Sandra on 17/08/21, who promised to check and call me back and never did. I cannot get hold of her on the number she called from. I am now dealing with someone called Amogeleng, who has arranged a meter testing. I feel helpless, as you cannot get help. I have now been overcharged for the entire August, so far.
0 replies
60 months ago
Rip off
A month ago I requested my debit order to be changed. This month I got hit 2x. On the old debit order date and the new one. I have been trying since 7/06/21 to resolve this matter without any luck. The frustrating part is having to explain myself every time on the phone and via email. The consultants don't read the entire content on the emails or the notes on the account. Yesterday I was told that a credit was passed and today I saw that another debit order was processed instead of the said credit. We are being treated as unimportant beings and they will continue to do as they please. Furthermore, we are charged for airtime/ data and SMS's that expire and are resold!!
0 replies
61 months ago
zero service
I could not write the PDE4 exam in Feb 2021, due to technical issues with the online exam system. I reported the matter and was advised it is being investigated. 90% of my email follow-ups are totally ignored. After 3 months and going to their offices yesterday, a check was done and according to the online exam system, I wrote the exam. I was told that I must wait for the results and then log a query to write again in Aug 2021. I have now studied twice for the same exam, my agency is on hold for the past 5 months and I must study again to write in Aug 2021. This is absolutely absurd and unprofessional for the governing body of all estate agents in South Africa,
0 replies
64 months ago
poor service
My network connection has been erratic for over 2 hours from 9 to 11:11, earlier today Called Mtn several times and they will escalate the issue. The end result is that I am missing an exam that I have been studying for the past 2 months.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
3 (16.666666666666668%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
14 (77.77777777777777%)