BP
Brad P
Active since May 2016
23
Reviews
0
Industries
Reviews
23 reviews2 weeks ago
Unprofessional and lack of customer support.
The vendor advertised the wrong item and then after making a duplicate payment (Auto EFT system error) and it took them 3 days to return 1 transaction and they did not even query with the online payment merchant about the 2nd payment. totally unacceptable and unprofessional conduct.
0 replies
49 months ago
Absolutely a disgrace and security hazard on a MTN SMME contract
I live on a farm and signed up for a MTN SMME data contract. The initial experience with MTN was a favourable one and they were even kind to send out a team to install a booster (I have one already to be honest). And not soon after that the nightmare starts - There is ONLY ONE tower in the area and there was not once a lost of signal (whether it is loadshedding or not) until 2 months ago. Both my neighbours and I have been experiencing no connectivity (no 2G or 3G or LTE at all) so one cannot even dial an emergency number. We have logged various queries and was told that the technicians are attending to the issue (which MTN knew about it for over 2 months now). I have no connectivity at all the whole day and it happened twice in the last two weeks as well (while there is no loadshedding) and the competition TELKOM (yes TELKOM), Vodacom, CELL C which all have connection and can make outgoing calls or receive calls. It is a farming community and without GSM network (internet for BUSINESS and it is a SMME contract) and ability to make outgoing call (security), it is a serious security hazard. I don't believe for once that MTN is bothered to address and prioritise and fix this ongoing issue. I believe MTN is in breach of service agreement. Ref 6094174 and I request a manager to give me a call to address this issue or I will take my case with my neighbours support to the consumer protector and NCC and reporting the issue to ICASA.
0 replies
52 months ago
Santam / Europ Assist is not paying the contractors for emergency service render
1st of all, it took Santam / Europ Assist 1 week to attend an emergency electrical fault. After I logged a complaint on HelloPeter, then the issue was addressed and resolved. While Santam / Europ Assist tried to blame the contractor attending the work late (and the truth was that SANTAM / Europ ASSIST assigned the wrong company in Gauteng to address an issue in Garden Route, Western Cape!) And now it has been 2 and half months later, the electrical contractor has not been paid and they are contacting me to settle the invoice. Both contractors and the broker have tried to reach Europ Assist and Santam but no feedback whatsoever. (Ref 300166475). It is the most inefficient and unprofessional conduct and never mind the bad customer service I am receiving after being the client of Santam for more than 5 years!
2 replies
54 months ago
5 days for an emergency call out
An emergency call was logged on Monday 13/12 for an electrical cable (outside supplying to the one dwelling)cut by accident. I have been following up daily for the electrician to come out. 1st they sent the call to a company in JHB while I am in Garden route, then 22nd supplier cannot assist and no one has been able to assist me except they will follow up. It is the 5th day and if Santam doesnt send out an electrician as per cover of my policy, I will have my own electrician out on Monday and send the claim to SANTAM to reimbur*****t. I believe that I have been patient enough for 5 days for an emergency!
1 reply
58 months ago
MTN Stole money and refuse to refund
MTN is the most inefficient and unprofessional mobile operator. On 27/08 - I have recharged R150 and it was never credited on my account 27 - 31/08 - I was advised to wait for the account to be credited indefinitely. I was also advised to send through my bank statement and authorisation code from FNB and nothing was done I also spoke to a team leader of Promise Luswazi and and was advised to that he would personally attend the issue and no feedback. E-mails were sent to Promise's email address as the teamleader said that his email was not working. I then called again and a Mohamed helped me and said there was no record or no reference for my hundred of calls with MTN. Then I was provided with a new reference number REQ000002630552. and again nothing happened. Then I spoke with my MTN business manager Michael Sithebe as he took on this query but then he called to advise that there was no feedback today. I moved from Vodacom to MTN and now I am wondering if I made a huge mistake. I was also going to convert my prepaid to postpaid due to porting period... and again... MTN has little to show for getting my trust and business
1 reply
61 months ago
Losing number after 15 years due to cancellation of fibre service (BEAWARE NEW SUSBCRIBERS)
I cancelled my fibre with home connect due to no coverage in the new area (I signed a new mtn x 24 months contract) as it was only solution. I was their customer for more than 3 years. And now I am going to lose a number I had for 15 years. Home connect claimed that I cannot retain the number because I do not have a fibre package anymore (no coverage in the new home) but it is advertised on the website as stand alone product. They do not care if I lose the number or not as they do not have a solution around it. VOX telecom was meant to port a number from Home connect from 01/06/2021. So they have activated the service since April 2021 incorrectly but then I was billed for something which was never requested or received. Apparently now I owe Vox R350 for something I did not even get. And I had to call in to cancel already in 20/04 2021 but apparently the cancellation date is only 01/06/2021. Now I cannot speak to their account nor their sales cannot assist. Both of these companies seem only care about money and have no knowledge about customer service especially during Covid19 time. It is a shame to see how quickly these companies only want to make money but provide no solutions
1 reply
61 months ago
Customer losing numbers due to incompetency and unprofessionalism from both ISP (Home connect and Vox Telecom)
VOX telecom was meant to port a number from Home connect from 01/06/2021. So they have activated the service since 20/04 2021(email confirmation) incorrectly but then I was billed for something which was never requested or received. Apparently now I owe Vox R350 for something I did not even get. And I had to call in to cancel already in April 2021 but apparently the cancellation date is only 01/06/2021. Now I cannot speak to their account nor their sales cannot assist. And now I am going to lose a number I had for 15 years. It is the most disgusting service I have ever encountered. The same goes with Home connect as I cannot retain the number because I do not have a fibre package anymore (no coverage in the new home) and it is a STAND ALONE PRODUCT
3 replies
61 months ago
FNB failed to deliver the card as agreed - URGENT
FNB wanted me to cancel my credit card on Friday 21/05. It was cancelled as I requested it to be delivered within 48 hours (which I will need to pay R250) for the delivery. I am moving to a very remote area with no internet or telephone on Wed 26/05 hence why the courier and urgent delivery. Now FNB told me that they cannot find my credit card delivery
3 replies
62 months ago
Activation and porting 021 5564127 on the wrong date and billing me 9412665
I am planning to move and I have cancelled my Fibre account alongside with VOIP end of May 2021. I have then decided to port number 021 5564127 to Vox Telecom at end of May 2021. However Vox telecom has billed me from the date I submitted my FICA document and they have started billing me even though my instruction said it was end of May 2021. VOX kept on spamming me with sms and emails but ignored my e-mail and instruction to cancel. They either do not answer their phone or they do not reply emails but now they have told me that my account is in Cash payment. I am thinking about cancelling my request completely seeing there is simply no customer service so why would I even bother to use their service.
0 replies
65 months ago
Daylight robbery, arrogance and most unprofessional
I sent a parcel weighed merely 0.5kg of a 2nd hand phone on 19th Dec. I entered dimension and weight. The quote was 800 rand (expensive but bearable). DHL decided to charge me 900+700 = 1600 rand for a small parcel. I queried and DHL said it was a mistake and I should be refunded as charge was initial charge of 800+. After one month with no further feedback or refund, I queried again on 15/01, the weight is now 0.54kg and there is a dimensional weight of 0.43kg (the consultant tried to justify and then realised it wasn't going to fly). Then after 1 week later,21/01 they came back and said the weight was indeed 0.54kg so they are now charging me the full 1kg. So I asked about if the 40g was additional package by DHL and they avoided to answer. I also asked to escalate this complaint and query to the management and they just ignored me as well. And I have bought many items from amazon the last few months and they were delivered by DHL and Aramex... One of the pressure cooker weighed 6kg and it was 20 times bigger than my phone package and it was 120 usd comparing to the phone which was 100 usd. I also emailed them multiple invoices from amazon and as mentioned.. They are simply ignoring me.. I have been very accommodating and patient after one month and this is purely unprofessional and day light robbery. I will never use DHL or recommend them again.
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (4.3478260869565215%)
2 Star
3 (13.043478260869565%)
1 Star
19 (82.6086956521739%)