Active since May 2016
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46 reviews1 month ago
Premium Prices, Poor Quality and Worse Service
My experience with Charlie & The Chairman has been extremely disappointing from both a workmanship and customer service perspective. I purchased a unit in what was marketed as a premium development, with expectations of quality finishes and professional after-sales support. Unfortunately, the reality has been the complete opposite. During my inspection, I identified more than 50 defects in a very small apartment. These included cracked tiles, hollow tiles, poor finishing, and generally substandard workmanship. For a development positioned as higher-end, this level of quality is unacceptable. What has been even more frustrating is the lack of communication and accountability afterward. Despite repeated follow-ups, emails, and multiple attempts to call them, I have struggled to get meaningful updates or clear timelines. Responses have been vague, delayed, and unhelpful. There seems to be far more focus on selling remaining units than looking after existing purchasers who have already committed financially. As an investor who has bought several properties, I can honestly say this has been one of the poorest handover and defects experiences I have dealt with. I would strongly caution prospective buyers to do very thorough inspections and not rely on promises regarding quality or after-sales service.
1 reply
6 months ago
PEC is a ****
I think there is less *******ion in SA than in PEC. What is **** show and unfriendly people who is assisting you. No one at my apartment , this is how my electricity looks like. 12/12/2025 - R900.55 13/12/2025 - R959.89 Electricity used - 4.7kw R40.66 for 4.7kw = R8.65/kw Ridiculous!!
2 replies
6 months ago
COMPLETELY UNACCEPTABLE: 24 Months With No Billing, No Support & No Response
To Whom It May Concern, I am writing because I have reached the end of my patience with the City of Cape Town’s shocking lack of service. For 24 months, I have been trying—repeatedly—to pay my rates and taxes. Yet I have not received a single bill in two years. I have attempted to register online multiple times and have sent countless emails, none of which have ever been answered. Not even once. This level of neglect is unprofessional, unacceptable, and frankly disgraceful for a municipality claiming to provide world-class service. I am actively trying to pay my account, and somehow the City makes even that impossible. I demand immediate action on the following: Send me every outstanding statement for the past 24 months without delay. Resolve my online registration and activate my account immediately. Confirm that my email and contact details are correctly captured and functioning. Explain why my emails and requests have been ignored for two years. I should not have to beg the City to take my money. The fact that I have been forced to chase this issue for two years is beyond pathetic. This matter must be resolved immediately, not in another few months, not after another round of empty promises—now. I expect a response within 48 hours.
0 replies
7 months ago
Very poor service for Incanda
Very poor service from Incanda. I have asked Dayyanah and Yonela 4 times by email that the couriers should NOT phone me, because I am not in SA. Additionally, I have shared the person they should contact multiple times. They don't communicate and never do what they say.
1 reply
8 months ago
Terrible service from Incanda
I am writing this email to formally express my extreme dissatisfaction with the service I have received from Incanda. The entire experience has been unacceptable, filled with delays, broken promises, and poor communication. 29 July – I reported a problem with my Tankwa Plasma 3 Drawer. 11 August – It was finally collected, almost two weeks later. 4 September – Ivaan confirmed the order would still be ready by the estimated completion date of 18 September. 18 September – Ivaan said delivery would be arranged. I provided him with my mom’s availability for the following week, and on 19 September, he confirmed that he would update me accordingly. After 11 days of no response, I only then received an email stating that completion would now be pushed to mid-October, with a “small voucher” as an apology. On top of this, I requested a better deal on 4 leather chairs, and he initially only offered 5%. Later, I discovered that the chairs were listed online at less than half of what you quoted me — a very disappointing and misleading experience. When I tried to secure the chairs through Yonela when it was still in stock online, I asked for an invoice immediately. Unfortunately, by the time she responded, two chairs were indeed gone, leaving me to pay more. I then spoke to Dayyanah, explained the entire situation, and she confirmed I could get the 4 chairs for R5,200 (after applying my R1,000 voucher) with free delivery included alongside my drawer. However, when the invoice arrived just 20 minutes later, the price was suddenly R1,800 more than what was agreed upon. As a loyal customer, I feel completely let down by the repeated delays, miscommunication, lack of accountability, and misleading pricing. This is not the level of service one expects from a brand like Incanda. Unless this matter is resolved swiftly and satisfactorily, I will be forced to reconsider my support of Incanda and take the necessary steps to escalate the issue further.
1 reply
9 months ago
Poor communication for Onedayonly - Faulty Product
Good day I hope this review is being seen by the right people. I have been buying on onedayonly for many years and this is my favourite online shop. I can't go to sleep after 11:00 p.m. to rather stay awake for the new deals at midnight. Recently I bought a RoboVac for R18 000. At that time I was away for work for over 2 months and it was only possible to open it in July 2025 when I came back. After the second cleaning cycle, I have realised that the battery only lasts a third of what it should. I advised onedayonly and they gave me feedback to return it to do testing. It has been 3 weeks, and I haven’t received feedback. They don’t answer my emails. The last time they stopped responding for 4 days I had to log a complaint on onedayonly’s website. I am really disappointed in the fact that I had to wait 2 months and now after 3 weeks of testing I still don’t have an answer. Also, please advise the team to start responding to emails if an expensive product like this takes much longer than expected. Replacing the product at this stage is the right thing to do.
1 reply
10 months ago
Hirsch *****s Maintenance Plan - Faulty Unit
Good day I hope this review opens eyes when buying from Hirsch. I bought an LG washer/dryer last year. A year later it was faulty and no parts were available. They credit me for the unit to buy the 2025 model. I had a maintenance plan on the previous one and was still far from going into the extended maintenance plan. Hirsch's fine print says that you can’t get a refund to move the plan over. They take your money. For example, you buy a brand new LG washer/dryer. You realise it is faulty and they replace it the next day. The. You have to pay again for the 3-year maintenance plan. Hirsch is pathetic !!
1 reply
10 months ago
LG’s is pathetic
I just want to shout out to LG’s pathetic sales manager. No communication and still a broken product since day one. It is already 15 months later.
1 reply
10 months ago
Faulty washer and dryer
LG IS PATHETIC!!!!!!!!!!!!!! Can someone else than Amos please contact me.
1 reply
10 months ago
Faulty 12/8kg Washer and Dryer
Good day I will write every day until I receive my money back from LG. I have paid R17,000 for a washer/dryer. In the first week, it was reported and said it is normal. The case is now with the head of sales. He is pathetic. I have to wait three weeks for parts, and the item has been faulty since day one. LG needs to get its ducks in a row and hire someone who can do the job.
1 reply
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