Based on recent customer reviews, PEC Utility Management (Pty) Ltd receives sharply divided feedback. Negative reviews consistently cite unexplained charges, excessive fixed fees, billing discrepancies where balances drop dramatically overnight, and prolonged delays in restoring electricity after wallet top-ups. Customers at Balwin and Oasis Life estates express frustration over high service costs, unresponsive communication, and notification system failures. However, positive reviews highlight individual staff members such as Britney Clarke, Tanya, and Dorri-Hanna for their professionalism, patience, and efficient resolution of issues, suggesting service quality depends heavily on the agent handling the query.
Replied to 20% of negative reviews
Typically takes less than 24h 5m to reply
TrustIndex
4.0
Score
Avg Reply
1615
Hours
NPS Score
-46
Recommended: Unlikely
Replied to 20% of negative reviews
Typically takes less than 24h 5m to reply
Apr '25 - Mar '26
Recent reviews (37)
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Used this business recently? Share your experience to help others decide.
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1 reviews | Active since Jan 2020
Great service from PEC Utilities!
We had a maintenance outage in our area and all our neighbours in our complex had their power switched back on except for our unit. I called the PEC emergency number (as it was after hours) and a technician arrived not long after. He replaced our meter box and refunded us the electricity we had on our old meter before our power went out. The technician was friendly, polite and professional. Very impressed with the overall service we received!
1 reviews | Active since Jan 2020
Great service from PEC Utilities!
We had a maintenance outage in our area and all our neighbours in our complex had their power switched back on except for our unit. I called the PEC emergency number (as it was after hours) and a technician arrived not long after. He replaced our meter box and refunded us the electricity we had on our old meter before our power went out. The technician was friendly, polite and professional. Very impressed with the overall service we received!
1 reviews | Active since Jan 2020
Cannot resolve a simple notification issue since for almost 4 months
We have sent a total of 34 emails back and forth as well as 2 phone calls since 18 November 2025 and still ongoing now end of Feb 2026 where I am trying to get them to enable low balance app notifications but disable daily notifications. Every time they say it is done and then they disabled ALL notifications or I get a notification EVERY DAY telling me what my balance is. How is it so difficult to send me a notification when my wallet balance is low AND NOT ONE EVERY SINGLE DAY?? It says in the welcome email that we will get a notification once our wallet drops below R200 but is that reality? No. I am getting frustrated by either getting power cut off due to no low balance notification, or getting a notification every day saying "You have R1700 left in your wallet" and then the next day "You have R1650 left in your wallet" and so forth.
1 reviews | Active since Jan 2020
Cannot resolve a simple notification issue since for almost 4 months
We have sent a total of 34 emails back and forth as well as 2 phone calls since 18 November 2025 and still ongoing now end of Feb 2026 where I am trying to get them to enable low balance app notifications but disable daily notifications. Every time they say it is done and then they disabled ALL notifications or I get a notification EVERY DAY telling me what my balance is. How is it so difficult to send me a notification when my wallet balance is low AND NOT ONE EVERY SINGLE DAY?? It says in the welcome email that we will get a notification once our wallet drops below R200 but is that reality? No. I am getting frustrated by either getting power cut off due to no low balance notification, or getting a notification every day saying "You have R1700 left in your wallet" and then the next day "You have R1650 left in your wallet" and so forth.
1 reviews | Active since Jan 2020
********* management and *****
The worst company to deal with. Electrical company that *****s and manipulates with Balwin Properties. We dont have power but everybody in our block has properties as we have short term letting. So they turned our power off. Excuse from Maria Du Preez their employee was sorry the power teipn24 hours back so it might take 4-6 hours to return while everybody else has power. Explain that! Wallet is refilled. They also mark you as sub letting when doing so.
1 reviews | Active since Jan 2020
********* management and *****
The worst company to deal with. Electrical company that *****s and manipulates with Balwin Properties. We dont have power but everybody in our block has properties as we have short term letting. So they turned our power off. Excuse from Maria Du Preez their employee was sorry the power teipn24 hours back so it might take 4-6 hours to return while everybody else has power. Explain that! Wallet is refilled. They also mark you as sub letting when doing so.
1 reviews | Active since Jan 2020
Not to be appointed for running utilities in complexes
I reviewed PEC on 19/1 and received an email that they would get back to me however so far no response. This is typical as this company does not give answers to our complaints at Greenbay Estate I do not recommend them
1 reviews | Active since Jan 2020
Not to be appointed for running utilities in complexes
I reviewed PEC on 19/1 and received an email that they would get back to me however so far no response. This is typical as this company does not give answers to our complaints at Greenbay Estate I do not recommend them
1 reviews | Active since Jan 2020
Negative deductions
😕On 28 January, I purchased electricity worth R300. On 30 January(yesterday), my meter balance showed R234, which was correct based on my usage. However, today(31st), I was surprised to see that my balance had changed to -R389.74 without any explanation. I did not use an unusually high amount of electricity during this time, and I am concerned about how my balance could drop so significantly overnight.
1 reviews | Active since Jan 2020
Negative deductions
😕On 28 January, I purchased electricity worth R300. On 30 January(yesterday), my meter balance showed R234, which was correct based on my usage. However, today(31st), I was surprised to see that my balance had changed to -R389.74 without any explanation. I did not use an unusually high amount of electricity during this time, and I am concerned about how my balance could drop so significantly overnight.
1 reviews | Active since Jan 2020
Worst metering service
Worst metering service ever – PEC Utility Management PEC Utility Management provides the worst service I have ever experienced. Our electricity account was fully paid, yet our electricity was disconnected 8 hours after payment was made. Despite this being a mistake on their side, we were then told to pay R1 691 just to be reconnected, which is completely unacceptable. To make matters worse, the so-called notice of disconnection was only given after the electricity had already been disconnected. The letter itself was dated one day earlier, but it was not delivered on the correct day, meaning there was no fair or proper warning at all. This shows poor communication, bad administration, and zero accountability. Customers should not be punished financially for errors made by the service provider. PEC Metering shows no regard for its customers and takes no responsibility for its own mistakes. Worst company ever. I would not recommend PEC Metering to anyone.
1 reviews | Active since Jan 2020
Worst metering service
Worst metering service ever – PEC Utility Management PEC Utility Management provides the worst service I have ever experienced. Our electricity account was fully paid, yet our electricity was disconnected 8 hours after payment was made. Despite this being a mistake on their side, we were then told to pay R1 691 just to be reconnected, which is completely unacceptable. To make matters worse, the so-called notice of disconnection was only given after the electricity had already been disconnected. The letter itself was dated one day earlier, but it was not delivered on the correct day, meaning there was no fair or proper warning at all. This shows poor communication, bad administration, and zero accountability. Customers should not be punished financially for errors made by the service provider. PEC Metering shows no regard for its customers and takes no responsibility for its own mistakes. Worst company ever. I would not recommend PEC Metering to anyone.
1 reviews | Active since Jan 2020
********l charges
I get charged for not using any electricity or water. Even when the electricity is off, the negative keeps going up. This has been rather a downgrade to be honest. Balwin has to step in.
1 reviews | Active since Jan 2020
********l charges
I get charged for not using any electricity or water. Even when the electricity is off, the negative keeps going up. This has been rather a downgrade to be honest. Balwin has to step in.
1 reviews | Active since Jan 2020
PEC cannot be recommended
Charges make no sense. Greenbay was moved to PEC by Balwin as a utility manager and we hoped that they would be better however it was wishful thinking . Their invoices , amounts charged and fixed charges cannot be checked as it is inexplicable on their not user friendly monthly invoice and daily usage . It is costing between R200-R300 pm without any usage and main power switched off. Contacting them is also near impossible to get an answer
1 reviews | Active since Jan 2020
PEC cannot be recommended
Charges make no sense. Greenbay was moved to PEC by Balwin as a utility manager and we hoped that they would be better however it was wishful thinking . Their invoices , amounts charged and fixed charges cannot be checked as it is inexplicable on their not user friendly monthly invoice and daily usage . It is costing between R200-R300 pm without any usage and main power switched off. Contacting them is also near impossible to get an answer