PU
PEC Utility Management (Pty) Ltd
Verified Business
PU
AI Review Summary
Based on recent customer reviews, PEC Utility Management (Pty) Ltd receives sharply divided feedback from residents in Balwin and similar estate developments. A recurring theme is frustration with billing transparency, perceived overcharging, and slow reconnection of electricity and water after payment. Customers consistently mention difficulty reaching support, unanswered emergency lines, and confusion around fixed daily charges and wallet deductions. On the positive side, several reviewers single out individual agents and technicians by name, praising their professionalism, patience, and quick on-site resolution of meter and connection issues.
Performance(last 12 months):
TrustIndex
4.4
Ranking
#8
in Utilities
NPS Score
-42
Recommended: Unlikely
Review Distribution
2.3|36 Reviews
Jul '25 - Jun '26
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 23:44
Disgusting service. No electricity and water since first day of occupation
I have no electricity and water. I had informed PEC on the 26th of March that I will be occupying unit 1314 at De Aan Zicht on the 1st of April and submitted the requisite documents. I was told that I would receive my welcome pack on the 1st of April but have not as of yet. I have followed every day on call and on WhatsApp in panic as I was afraid that my water and electricity would run out. I do not know how much was left from the previous tenant. Every time I followed up I was told my application was in the queue without any timelines on when I would get my welcome pack. I noticed that PEC works on weekdays only and even though they have an emergency like they do not answer. I have called a million times. I work from home most of the time and have no one in Cape Town but myself. I need electricity and water as of today as I have discharged what I needed to do on my side. This is disheartening as I constantly contacted PEC knowing that this would happen. Kindly escalate this and assist in overriding this in the meantime so I can have electricity and water. Please. I cannot wait until Tuesday!!!!! You guys are uselesss yesesss
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 23:44
Disgusting service. No electricity and water since first day of occupation
I have no electricity and water. I had informed PEC on the 26th of March that I will be occupying unit 1314 at De Aan Zicht on the 1st of April and submitted the requisite documents. I was told that I would receive my welcome pack on the 1st of April but have not as of yet. I have followed every day on call and on WhatsApp in panic as I was afraid that my water and electricity would run out. I do not know how much was left from the previous tenant. Every time I followed up I was told my application was in the queue without any timelines on when I would get my welcome pack. I noticed that PEC works on weekdays only and even though they have an emergency like they do not answer. I have called a million times. I work from home most of the time and have no one in Cape Town but myself. I need electricity and water as of today as I have discharged what I needed to do on my side. This is disheartening as I constantly contacted PEC knowing that this would happen. Kindly escalate this and assist in overriding this in the meantime so I can have electricity and water. Please. I cannot wait until Tuesday!!!!! You guys are uselesss yesesss
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 11:57
Great service from PEC Utilities!
We had a maintenance outage in our area and all our neighbours in our complex had their power switched back on except for our unit. I called the PEC emergency number (as it was after hours) and a technician arrived not long after. He replaced our meter box and refunded us the electricity we had on our old meter before our power went out. The technician was friendly, polite and professional. Very impressed with the overall service we received!
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 11:57
Great service from PEC Utilities!
We had a maintenance outage in our area and all our neighbours in our complex had their power switched back on except for our unit. I called the PEC emergency number (as it was after hours) and a technician arrived not long after. He replaced our meter box and refunded us the electricity we had on our old meter before our power went out. The technician was friendly, polite and professional. Very impressed with the overall service we received!
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 07:07
Cannot resolve a simple notification issue since for almost 4 months
We have sent a total of 34 emails back and forth as well as 2 phone calls since 18 November 2025 and still ongoing now end of Feb 2026 where I am trying to get them to enable low balance app notifications but disable daily notifications. Every time they say it is done and then they disabled ALL notifications or I get a notification EVERY DAY telling me what my balance is. How is it so difficult to send me a notification when my wallet balance is low AND NOT ONE EVERY SINGLE DAY?? It says in the welcome email that we will get a notification once our wallet drops below R200 but is that reality? No. I am getting frustrated by either getting power cut off due to no low balance notification, or getting a notification every day saying "You have R1700 left in your wallet" and then the next day "You have R1650 left in your wallet" and so forth.
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 07:07
Cannot resolve a simple notification issue since for almost 4 months
We have sent a total of 34 emails back and forth as well as 2 phone calls since 18 November 2025 and still ongoing now end of Feb 2026 where I am trying to get them to enable low balance app notifications but disable daily notifications. Every time they say it is done and then they disabled ALL notifications or I get a notification EVERY DAY telling me what my balance is. How is it so difficult to send me a notification when my wallet balance is low AND NOT ONE EVERY SINGLE DAY?? It says in the welcome email that we will get a notification once our wallet drops below R200 but is that reality? No. I am getting frustrated by either getting power cut off due to no low balance notification, or getting a notification every day saying "You have R1700 left in your wallet" and then the next day "You have R1650 left in your wallet" and so forth.
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 20:09
********* management and *****
The worst company to deal with. Electrical company that *****s and manipulates with Balwin Properties. We dont have power but everybody in our block has properties as we have short term letting. So they turned our power off. Excuse from Maria Du Preez their employee was sorry the power teipn24 hours back so it might take 4-6 hours to return while everybody else has power. Explain that! Wallet is refilled. They also mark you as sub letting when doing so.
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 20:09
********* management and *****
The worst company to deal with. Electrical company that *****s and manipulates with Balwin Properties. We dont have power but everybody in our block has properties as we have short term letting. So they turned our power off. Excuse from Maria Du Preez their employee was sorry the power teipn24 hours back so it might take 4-6 hours to return while everybody else has power. Explain that! Wallet is refilled. They also mark you as sub letting when doing so.
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Anonymous
1 reviews | Active since Jan 2020
31 Jan 2026, 05:57
Not to be appointed for running utilities in complexes
I reviewed PEC on 19/1 and received an email that they would get back to me however so far no response. This is typical as this company does not give answers to our complaints at Greenbay Estate I do not recommend them
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Anonymous
1 reviews | Active since Jan 2020
31 Jan 2026, 05:57
Not to be appointed for running utilities in complexes
I reviewed PEC on 19/1 and received an email that they would get back to me however so far no response. This is typical as this company does not give answers to our complaints at Greenbay Estate I do not recommend them
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Anonymous
1 reviews | Active since Jan 2020
31 Jan 2026, 05:25
Negative deductions
😕On 28 January, I purchased electricity worth R300. On 30 January(yesterday), my meter balance showed R234, which was correct based on my usage. However, today(31st), I was surprised to see that my balance had changed to -R389.74 without any explanation. I did not use an unusually high amount of electricity during this time, and I am concerned about how my balance could drop so significantly overnight.
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Anonymous
1 reviews | Active since Jan 2020
31 Jan 2026, 05:25
Negative deductions
😕On 28 January, I purchased electricity worth R300. On 30 January(yesterday), my meter balance showed R234, which was correct based on my usage. However, today(31st), I was surprised to see that my balance had changed to -R389.74 without any explanation. I did not use an unusually high amount of electricity during this time, and I am concerned about how my balance could drop so significantly overnight.
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Anonymous
1 reviews | Active since Jan 2020
22 Jan 2026, 17:35
Worst metering service
Worst metering service ever – PEC Utility Management PEC Utility Management provides the worst service I have ever experienced. Our electricity account was fully paid, yet our electricity was disconnected 8 hours after payment was made. Despite this being a mistake on their side, we were then told to pay R1 691 just to be reconnected, which is completely unacceptable. To make matters worse, the so-called notice of disconnection was only given after the electricity had already been disconnected. The letter itself was dated one day earlier, but it was not delivered on the correct day, meaning there was no fair or proper warning at all. This shows poor communication, bad administration, and zero accountability. Customers should not be punished financially for errors made by the service provider. PEC Metering shows no regard for its customers and takes no responsibility for its own mistakes. Worst company ever. I would not recommend PEC Metering to anyone.
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Anonymous
1 reviews | Active since Jan 2020
22 Jan 2026, 17:35
Worst metering service
Worst metering service ever – PEC Utility Management PEC Utility Management provides the worst service I have ever experienced. Our electricity account was fully paid, yet our electricity was disconnected 8 hours after payment was made. Despite this being a mistake on their side, we were then told to pay R1 691 just to be reconnected, which is completely unacceptable. To make matters worse, the so-called notice of disconnection was only given after the electricity had already been disconnected. The letter itself was dated one day earlier, but it was not delivered on the correct day, meaning there was no fair or proper warning at all. This shows poor communication, bad administration, and zero accountability. Customers should not be punished financially for errors made by the service provider. PEC Metering shows no regard for its customers and takes no responsibility for its own mistakes. Worst company ever. I would not recommend PEC Metering to anyone.
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