PEC Utility Management (Pty) Ltd
2.2|168 reviews
SM
Sbusisiwe M
1 reviews | Active since Member
04 Apr 2026, 23:44
Disgusting service. No electricity and water since first day of occupation
I have no electricity and water. I had informed PEC on the 26th of March that I will be occupying unit 1314 at De Aan Zicht on the 1st of April and submitted the requisite documents. I was told that I would receive my welcome pack on the 1st of April but have not as of yet. I have followed every day on call and on WhatsApp in panic as I was afraid that my water and electricity would run out. I do not know how much was left from the previous tenant. Every time I followed up I was told my application was in the queue without any timelines on when I would get my welcome pack.
I noticed that PEC works on weekdays only and even though they have an emergency like they do not answer. I have called a million times.
I work from home most of the time and have no one in Cape Town but myself. I need electricity and water as of today as I have discharged what I needed to do on my side. This is disheartening as I constantly contacted PEC knowing that this would happen.
Kindly escalate this and assist in overriding this in the meantime so I can have electricity and water.
Please. I cannot wait until Tuesday!!!!! You guys are uselesss yesesss
Helpful (0)
Replies (2)0
Replies (2)PEC Utility Management (Pty) Ltd's replyOfficial
09 Apr 2026, 05:36Dear Sbusisiwe Masondo,
Thank you for submitting your review on Hello Peter.
We confirm receipt of your feedback and would like to assure you that we are currently looking into the matter.
As discussed, you have received your welcome pack and have access to your utilities.
We will provide you with an update as soon as possible.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
Thank you for submitting your review on Hello Peter.
We confirm receipt of your feedback and would like to assure you that we are currently looking into the matter.
As discussed, you have received your welcome pack and have access to your utilities.
We will provide you with an update as soon as possible.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
Best regards,
PEC Utility Management (Pty) Ltd's reply09 Apr 2026, 05:36
Official
Dear Sbusisiwe Masondo,
Thank you for submitting your review on Hello Peter.
We confirm receipt of your feedback and would like to assure you that we are currently looking into the matter.
As discussed, you have received your welcome pack and have access to your utilities.
We will provide you with an update as soon as possible.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
Thank you for submitting your review on Hello Peter.
We confirm receipt of your feedback and would like to assure you that we are currently looking into the matter.
As discussed, you have received your welcome pack and have access to your utilities.
We will provide you with an update as soon as possible.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
Best regards,
PEC Utility Management (Pty) Ltd's replyOfficial
13 Apr 2026, 07:02Dear Ms Masondo,
Thank you for taking the time to submit your Hello Peter review.
We confirm that your concerns have been addressed via ticket PT260301411.
Should you require any further assistance, please do not hesitate to respond directly to this ticket, and we will be happy to assist you further.
Kind regards,
Customer Service Department
Thank you for taking the time to submit your Hello Peter review.
We confirm that your concerns have been addressed via ticket PT260301411.
Should you require any further assistance, please do not hesitate to respond directly to this ticket, and we will be happy to assist you further.
Kind regards,
Customer Service Department
Best regards,
PEC Utility Management (Pty) Ltd's reply13 Apr 2026, 07:02
Official
Dear Ms Masondo,
Thank you for taking the time to submit your Hello Peter review.
We confirm that your concerns have been addressed via ticket PT260301411.
Should you require any further assistance, please do not hesitate to respond directly to this ticket, and we will be happy to assist you further.
Kind regards,
Customer Service Department
Thank you for taking the time to submit your Hello Peter review.
We confirm that your concerns have been addressed via ticket PT260301411.
Should you require any further assistance, please do not hesitate to respond directly to this ticket, and we will be happy to assist you further.
Kind regards,
Customer Service Department
Best regards,