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Tarina S

Active since Apr 2021

3

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3 reviews

Liberty Group South Africa

3 months ago

Liberty Corporate taking 16days to respond

I am deeply disappointed and frustrated with the abysmal service and lack of urgency from Liberty Corporate regarding my Two-Pot retirement system withdrawal request. It took Liberty a staggering 16 days just to communicate that my request could not be processed because the "annual income" field was not completed. In a digital age where automated system validations should flag missing information instantly, or where a customer service agent should review and flag errors within 24 to 48 hours, waiting over two weeks just to be told a form is incomplete is utterly ridiculous. These funds are meant to be accessible for urgent needs, but Liberty’s administrative delays and poor communication turn a straightforward process into a bureaucratic nightmare. I expect Liberty Corporate to: Immediately fast-track my corrected application without putting me at the back of a 16-day queue. Provide an immediate update on exactly when the funds will be paid out. Explain why their system takes over two weeks just to notify a client of a missing field

1 reply

PEC Utility Management (Pty) Ltd

7 months ago

Worst metering service

Worst metering service ever – PEC Utility Management PEC Utility Management provides the worst service I have ever experienced. Our electricity account was fully paid, yet our electricity was disconnected 8 hours after payment was made. Despite this being a mistake on their side, we were then told to pay R1 691 just to be reconnected, which is completely unacceptable. To make matters worse, the so-called notice of disconnection was only given after the electricity had already been disconnected. The letter itself was dated one day earlier, but it was not delivered on the correct day, meaning there was no fair or proper warning at all. This shows poor communication, bad administration, and zero accountability. Customers should not be punished financially for errors made by the service provider. PEC Metering shows no regard for its customers and takes no responsibility for its own mistakes. Worst company ever. I would not recommend PEC Metering to anyone.

2 replies

South African Council For Educators (sace)

64 months ago

Something needs to be done!!!!

The worst service you can ever get. It's a shame that all teachers have to make use of them and pay them. Everytime I go there I sit a minimum of 5 hours. You have to sit in different cues where there is no order. Something needs to be done about this organisation. Last year after lockdown I sended them so many emails and I only got one response. Never a response again. Why should we pay a organisation that provide terrible service. Everyone is so frustrated with them.

0 replies

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